Epic Dental

I frequently think there are two Epic Dentals. The first is staffed by wonderful, caring professionals like Jan and Chrissie. I've known them for years and they're the reason I'm still a patient. The other Epic Dental is a business that is trying very hard to maximize revenue from every patient. I'm on Medicare; Medicare doesn't cover dental and Medicare supplements cover cleanings and not much else. When I go in, I'm told it's time for X-rays. There is a growing consensus that annual X-rays are of little value, and of essentially no value for those over 65. Yet, to not have X-rays done, I had to sign a statement saying I didn't want them. Ordinarily, I would have said nothing, but Epic asked me to write a review. This is probably not the review they wanted.

I canceled my appointment by telephone 1 1/2 days in advance because of an impending snowstorm. I continued to get texts reminding me of my appointment even the day after canceling it. And then I get an email asking me to rate my appointment, even though I did not have one. It seems you need to upgrade your computer software to handle canceled appointments.

An even bigger problem is the fact that the following day my husband called to cancel his dental appointment and was told that the hygienist was on emergency medical leave and the dentist had left the practice suddenly. If he hadn't called and canceled his appointment, he would have shown up and been surprised to find out the hygienist he was supposed to see was not there and the dentist who he also had an appointment with that day had left the practice! It is important to keep patients apprised of such major changes!

The people here are so nice that you almost don't mind giving them a week's pay for a filling!😊 You feel as if they care, everything is explained during the procedure, and they ask regularly if you're doing okay as they work. Best dentist office I've ever been to.

Dr. McCarthy and the staff were great, as usual. They always inform, prioritize treatments, and advise of options. On top of that, everyone is professional and friendly

My experience started out fine, they seemed to be a genuine group of professionals that were concerned with treating my dental needs. Off to a good start, my hygienist was very nice but not so thorough. I noticed after the first visit, my teeth never seemed to feel as clean as they did with my previous dentist/hygienist (I had to leave them as I moved away from the area). She didn't take as much time on cleaning my teeth as my previous hygienist. My teeth didn't feel smooth when I ran my tongue along them as they did from my previous experience. I was told I needed periodontal "surgery" which I honestly couldn't tell you what they did differently compared to a regular cleaning yet they charged me a LOT more for it. I was told it was to help improve my gum health and that I have to do it every 3 months!? This meant the cost was coming out of my pocket now since typical dental insurance doesn't fully cover this type of treatment for some odd reason and I have great dental coverage with BCBS Dental. I can accept that my gums needed this attention but when I am not feeling any difference between what they do during a normal cleaning and what they did for this "surgery", well something just doesn't add up. I still placed my trust in them and continued on, what this meant is that I no longer received "regular cleanings" but instead anytime I came in for my yearly cleaning, it was charged as a "periodontal maintenance" and again my insurance does not cover the full cost as it would a cleaning. Again, I did not experience ANYTHING that was different to a regular cleaning? So why was I charged this extra money? Then I started receiving emails from them basically soliciting patients to book services with them to use up their dental insurance allowance for the year. This is when I started to really question their practices. The emails were clearly more concerned with them using up my annual dental insurance allowance over actually treating my direct needs. Next, I started getting bills that were grossly over billed and I had to take time out of my work schedule to call them and get it resolved with little regard from the front office staff who I will get to next. I got a bill for over $240 that they finally clarified was a mistake and should have only been $50. What became evident is that they are just looking to make a profit over providing sound dental care and advice/recommendations. I know my teeth/mouth isn't perfect but doesn't mean I should be taken advantage of because of it. I was told by my hygienist during my last visit that my gums are looking "very healthy" but then when I asked why do I need these "periodontal maintenance" visits still, the answer was basically, 'once you start them you have to stick with them'. Sounds like complete nonsense, if my gums are looking healthy obviously I am doing what I need to to keep better care of them, yet you still want to keep charging me to come in for something that is specifically for your gums? While visiting back home, I paid a visit to my previous dentist to take a look at my mouth and he confirmed I didn't need the periodontal maintenance with how I have been maintaining my gums. That was when I decided I would be leaving Epic for good. Now for the front office staff, very unprofessional from my experience. They weren't friendly over the phone and in person, they assumed I didn't understand Spanish as they were conversing in Spanish thinking I wouldn't understand them. I actually heard one of the ladies tell another she didn't like Taco Bell 'because it gave her diarrhea' as I was in front of them. Does that sound like an appropriate conversation for professional registration/front office staff during work? They figured as it was in Spanish and they fully assumed I didn't understand it, the topic was okay to discuss. Completely unprofessional! Do some research and find a better collaborative, if not individual dentist. Epic isn't so Epic.

Always a great experience, my son is 5 and feels very comfortable with everyone there. They also have great protocols in in place for Covid.

Amazing and friendly staff! Highly recommend

Very nice people place is neat and staff are amazing

Everyone was very helpful and I was able to make and appointment easily. The dentist and assistant were both amazing and ensured I didn’t have any discomfort.

Always friendly, helpful, accommodating and clean. Very family friendly and a pleasure to go in every time!