Aspen Dental

They are super unprofessional. They push you out the door just so they can go home on time. They do not make sure you are satisfied with your care. You expect for the amount of money you spend your mouth will be the same if not better when you leave well my mouth was worse. Never go here.

When I scheduled the appointment the with the call center we realized they didnt except my insurance so I told the woman thank u I would call elsewhere she says oh no the first appointment with Aspen dental is completely free an then they will refer you to a office which excepts your insurance I so ok I guess but I would rather just go where my insurance is accepted she said no an assured me this was the right way to go. So I went to the appointment everyone was very nice they took 30 xrays an a 3d mouth scan then a dental hygienist told me I had gingivitis an needed severe treatment. Then the actual dentist came in asked me a few questions looked in my mouth for 10 seconds told me I had good teeth an left . They said I would talk to the front desk an schedule my next appointment an out I went. When I spoke to the next person about next visit she says so you dont have insurance an this is what your treatment will cost an showed me the screen 2000 plus dollars I go what I have insurance I'm not gonna schedule that appointment with you that would be crazy ahe goes yea I know. So I left this was one of the biggest wastes of my time ever Aspen dental complete scam looking to suck money from people sorry not gonna happen with me .

My experience today at Aspen Dental was very disappointing. I went to see them to get a cavity filled. My regular dentist was unavailable for several months so I thought I go there instead of waiting. Bad move on my part. The restroom was dirty as well as the baseboards in the exam area. One of the xray machines was also broken. They didn't open the instruments in front of me and got offended when I asked about them being sterile. I don't know how long they were setting out or if they were used before me and just rinsed off. The cavity that I had checked just last week was now according to them needing a root canal and a crown. to the tune of $1700. This is after they applied a $500 discount for self paying customers. The doctor did not try to gain my confidence or trust and just assumed that I took whatever he said as gospel. He was not happy about being questioned about the treatment discrepancy. He simply stated that he would not do a filling only a root canal and crown. Also white I was there at least 2 people came in complaining about how there dentures fit. I thought I would try the place as a co work as had work done there and likes the place. I personally felt like they just wanted to fleece me. Extremely disappointed in the place.

Seems like they want to just make money off of you! No cavities, was told I have strong teeth but need a special cleaning and a crown replaced (which I’ve had for years and gives me no pain or discomfort and is solid). The hygienist was rude and presumptuous. They tried to get me for $2000 dollars because I don’t have insurance. Seems like a racket if you ask me

I went to this place twice, and both times I was treated like cattle at a factory farm. Then the bills came, which were not correct. I reached out to discuss a billing issue twice (and twice I never received a call back as promised). Then I got Jen in customer service, who became very nasty immediately and hung up on me. For anyone considering this place, do yourself a favor and look for a office of respectable professionals - you won't find that at Canandaigua Aspen Dental.

Went to Aspen dental because my teeth were hurting they did little to address why I was having pain instead they scolded me for not having a cleaning done on my teeth . They told me that they can't do a cleaning because my teeth are to bad but they were more than happy to accept my co pay and to schedule me a 600 dollar root canal.

Very smooth and helpful experience. Everything they did and told me was quite up-front and as promised. The dentist (Dr. Sia) and his assistant were very polite, professional and considerate. I would certainly recommend this office to friends in need of dental care.

Very friendly personnel. Answered and explained all my questios. Accommodating with my appointment schedule along with my husband's. Total visit was a pleasure with such nice people who are more down t earth and not trying to get every penny out of you for dental work that is not immediate. Really made us feel welcome.

My mother is 90 years old. Her dentures are 70 years old. A week before Christmas the front tooth in her bottom plate fell out and the plate was cracked. She was so afraid she was going to have to go with out her teeth for the holiday. We called Aspen and they got her right in and within hours we had her plate fixed!! They were so awesome with my mother and I. And the price was VERY affordable!! So thank you to all at Aspen Dental in Canandaigua, NY!! We are very grateful!!

I love Aspen Dental in Canandaigua, NY. I have been a patient there since they opened their doors. It was great to finally have a dentist that actually accepted by dental insurance. The cleanliness of the office, the appearance of the employees, is top notch. I would recommend this office to anyone.