Penfield Dental Care

Hey Guys, If you are searching for a dentist this is it! I had the BEST dental experience from them. When I visited for my broken filling, Dr. Jay was on it right away. They have short waiting time, friendly staff and Dr. Jay does not force any unnecessary treatment. They are not like one of those dentist who want to see how deep your pocket is. They are honest and clear with their treatments. Seriously, if you are in Rochester ,this is THE BEST dentist to go to.

This was my first time there and I couldn't be any happier with my visit! The staff was outstanding, kind and courteous! Dr. Javed was very personable and knowledgeable.They are definitely my new dentist office and I definitely will recommend them to everyone I know! Thank you for everything and I look forward to my next visit

My wife and I have been going to Penfield Dental Care for I think the last 10 or so years. We have been extremely happy with the quality of service and care provided to us over the years. The staff are amazing, incredibly helpful , personable, polite, helpful, informative and they have been so good to work with that we actually look forward to going to the dentist.

Well There's a new staff in town at Penfield Dental Care , and I would have to say so far the transition from Dr. Ciccone and his staff to Dr.J and his staff has been seamless.

In fairness we all get to Keep Linda who was there before the transition and I suspect has a lot to do with the staff being just as wonderful and friendly, and attentive, as always.

I am not an employee of Penfield Dental Care and I cant speak from working experience however as a patient its been my perspective Linda has gone far above and beyond over the years making sure everyone is on the same page, the customers are satisfied and scheduled with visits as well as the staff.

She is one of those people that has a uplifting effect on the office, and you can see it in her interactions both with patients and staff.

The new staff are also wonderful, I'm a bit slow and they are really good about making sure I understand what the next steps are.

So far the only complaint I have, I didn't find Penfield Dental care sooner :) I would have loved these guys/gals in my youth too.

Thank you

And to all the former staff, Dr. C as well. Thank you for the years TOP QUALITY service, and for always making our visits pleasurable .

Lastly, My only allergy is mean people, and I've never had an issue with anyone at Penfield Dental care :)

I’ve been searching for a new dentist for a while now. I called a few places and only 1 out of 6 had amazing and friendly customer service. Linda was so kind and pleasant over the phone. I miss good customer service these days, it’s almost non existent anymore. Not only was my first call a good experience, Dr. J made me feel completely at ease and pain free during my root canal. He kept checking in with me to make sure I was feeling okay and explained every detail of what he was doing and what I could expect. Dentists have always been a fear of mine and I could not have felt anymore comfortable with Dr. J!! I’m so happy to have a new dentist that I actually look forward to going to. Thank you PDC for a great experience!

Have had a problem with billing which I have waited to hear back from their office for almost one month. Called regarding overpayment. Was told by an office employee that she will have to put in an audit (?). Still waiting. Finally went through the chat feature on their web page today. Hoping that will facilitate the rather large refund due me. Otherwise, always professional and courteous. Plus, never leave me waiting for my appointment.

Took over 2 hours for a cleaning and x-rays. Dentist states I need over $14,000 in dental work

I had a wonderful experience with Nina and Dr. Jay.
I felt supported and cared for. I am so glad that they were recommended to me. I tend to have a lot of anxiety about going to the dentist, and I felt like I was understood and respected.

I was referred to Penfield Dental Care when requesting an appointment due to a toothache. I was able to not only schedule an appointment this week, but I was able to get my immediate issue taken care of in office today. The front office staff are so personable & welcoming. CJ & Dr. Jay made me feel comfortable & both have a great sense of humor. I definitely recommend Penfield Dental Care for all of your dental needs! I am glad I found an amazing Dental office that my daughter & I can now become patients of.

Very friendly staff made me feel comfortable. The Dentist that handled my visit was very professional and had a caring manner! Good visit in a bad situation!

Outstanding staff who went out of their way to accommodate my needs. They gave 110% today. I will definitely come back.