American Family Dentistry Kingston Pike

The team members of this group are very respectful. Kerry, the tech who worked with me today was very professional and courteous.

My private dentist switched to American Family Dentistry on Kingston Pike and I followed him. Bad mistake. I had constant problems with billing. The last time, they submitted my claim to the insurance with an incorrect tax ID number, my insurance rejected it, and then I called and was told they would resubmit with the correct number. They resubmitted and put the incorrect number again! When my insurance turned it down again, they sent me a nasty letter saying they were going to turn me over to a colllection agency if I didn’t pay. All this for a cleaning and checkup that is paid 100 percent by my insurance. That was the final straw. The facility itself is not particularly appealing but I remained because of my dentist. However, if they can’t file a simple insurance claim, then they don’t deserve my business.. I will not be going back any more.

I went in for an emergency dental issue. After looking at my issue, the dentist made room for me in their crowded schedule to take care of my issue. I greatly appreciate their efforts to work me in.

There are so many nice things I could say! I have terrible anxiety when it comes to going to the dentist. Clammy, heart racing, and shaky. That kind of thing. This was my first time going to AFD. It was for inflamed, swollen, painful, and bleeding gums. After 9 yrs of avoiding the dentist, I couldn’t take the pain anymore. Daniel at the front desk was very nice and informative regarding my insurance and also let me know they were running ahead of schedule so I was able to be seen sooner! I appreciated that! Marcie(excuse my spelling if incorrect) the hygienist was an absolute sweetheart. She took my xrays and told me what she was looking at on each tooth, described the bone line, described everything she saw. Keep in mind this appointment happened during a storm and the lights kept flickering, in my head it’s like a horror movie.. my anxiety over dental work and the lights flickering.. but I told her I was nervous and she was super comforting. I can’t thank her enough. Per Dr Morgan who was also super nice and wonderful, said I just needed deep cleaning below the gum line. Ouch! But Dr Morgan was extremely informative and Marcie made sure I was numbed up well and that I could barely feel a thing, just pressure. While she was doing the cleaning, she talked to me and told me everything she was doing. And she was funny as well! She and Dr Morgan provided me with tips on how to heal my gums quickly and told me what kind of products they would suggest. I came out of there with a beautiful smile and my gums felt soooo much better! I don’t think I could possibly had better treatment! Bright side as well, no cavities! But from the desk check in to the cleaning to the dr exam and back to the desk to check out... amazing visit! Thank you guys so much for your kindness! You made my anxiety completely disappear! I look forward to my next visit! :)

Terrible experience here. I would not recommend this office or Dr. Jones to anyone. First off, I called requesting an appointment for my TMJ (which they specifically say on their website that they handle) and after going to the appointment and waiting almost an hour to be seen I'm told they don't handle TMJ in that office and I'd need to go to an orthodontist. Clearly they could've told me that over the phone! They obviously just wanted the money from the appointment. Secondly, in the less than five minutes that Dr. Jones spent with me he starts pulling on my jaw telling me to open it wider and getting frustrated with me, so I try to tell him that I CANT open it which is the whole reason for the visit (which he should've known) so then he snaps that me that he can't look at my teeth while I'm talking so I needed to be quiet. Then proceeds to trying to stretch my jaw again. He did not care at all that I was in pain. He was so rude and inconsiderate. I will never be back here and I will certainly be warning anyone I know not to come here either.

Kind staff - friendly and helpful - makes you feel at ease with the experience.

Me and my family have been going to American Family Dentistry for a few years now and always have a good experience!! I would recommend to anyone!

We have been with Dr Jones for 7 years and he's always amazing! The hygienists are absolutely wonderful. My boys love going to their dentist 😁

The staff who work in this office are fantastic! The Dentist himself leaves something to be desired. He was told my son has anxieties with dentists and he had to take something to calm him down. It went down hill from there. He didn't talk to him and tried to shove things in his mouth. I'm totally disgusted with him. If you want to be treated with TOTAL DISRESPECT he's your man...

Hygienist Pratt was very thorough, professional, & efficient. I had a great visit today😁