Advanced Family Dentistry & Braces

By far the best place I have been! Very friendly, informative, helpful, and professional! She seemed to go the while 9-yards for you, teach you essential methods of care for your teeth, as well as offering informative services they can do without making you feel pressured, cheap, or pinned down! Highly recommended!

Friendly staff and great service. I highly recommend this office.

I don’t know how far back to go with this review - the first initial call was made mid April... I had an emergency due to an infection found on an MRI by my Neurologist. Since it was an emergency extraction, I called, left a message on the emergency line and during my message included that my 13 year old daughter also needed a molar removed too. I received a call back (vm) on April 20th - I had already made an appointment with another established oral surgeon for myself all the way out in Georgetown, so my issue was taken care of - I just needed an appointment for my daughter. I called them, left another vm and finally after back and forth phone calls, finally spoke to Stacy. This was 2 weeks ago, and the first appointment she said was available was May 28th!! I booked the appointment for the extraction and made 2 appointments for my 2 boys (for cleaning/annual) for the beginning of June. I made sure she had all of our insurance info, especially since my daughter appointment was going to be $$$ and I asked her to discuss it with the Dr. to see if we could come in sooner for her issue was extremely important and painful. I also explained that if I could find another appointment for her sooner, I would call and let her know. To no avail, I was able to find another recommended office, but they only had the beginning of June. I booked it anyway, as a fall back.... I am sure glad I did!!!!!!!!

So the day arrives, I get to the appointment early, we are in the main waiting area (with other patients) and the woman checking people at the front door hands me the paperwork and as she is handing me the clipboard, says “we are asking anyone who isn’t the patient to sit out in their cars due to COVID.” I looked at my daughter, and she is wide eyed staring at me uncomfortably, to which I responded “No. She is going to be under anesthesia - there is no way I am going to allow my (minor) to be under anesthesia while I am sitting in my car.” (And, I’ll admit, my tone was not the nicest.... and, yes, I did apologize later in the discussion.) I am then told “Oh! She won’t be under anything like that for a cleaning.” 😳 My response??? Wide eyed, I said “She is not her for a regular cleaning, she is here for an extraction of a molar that we’ve needed done for OVER 2 weeks!” She said that she needed to “check on that, I’ve only been here for 2 weeks, there was a miscommunication.” left the front and went to the back 🤔 I pondered, had to get myself straight and when she returned, I told her that “I apologize if I came off rude, I am just frustrated that we’ve waited for weeks to get this taken care of... she’s been in pain and we’ve been waiting for this appointment” (I got a eye roll 🙄 and a smirk)- I then proceeded to the check in window, handed the other woman our paperwork and told her to cancel the appointment.

So, I suggest to elevate your booking process it would be helpful to EXPLAIN the COVID “regulations”, that only patients are allowed of the procedure, especially since this was for A MINOR who would have anesthesia. Become thoroughly educated so when a patient asks a question it can be answered. This way, when someone is told they have to leave a minor in the hands of people we don’t know YET there isn’t a surprise or stunned response. It is obvious this is not being told when you are making the appointment as the woman in the front had to say the same for an elderly woman patient, whose daughter had to explain she was “hard of hearing”.... 🤯🤷🏻‍♀️🤦🏻‍♀️. Let me clarify, this is not a review for any of the practicing Doctors, EXCEPT for training the office appropriately/adequately. Train them to have some couth for patients that DO NOT KNOW WHAT TO EXPECT. As for booking my daughters appointment incorrectly. I hope Stacy realizes that my daughter has to deal with another week of pain because of her error - there was no miscommunication of why we were making this appointment!

Long time patient (12 years), but things have sadly changed. I think highly of Dr Gerhardt and Dr. Shipp, but Dr. Gerhardt no longer seems to be involved in day to day dental work.

Dr. Browner told my daughter she had eight cavities since her previous visit . She said it was best to get them done as quickly as possible before they became any larger. Due to time constraints, as she was home from college, we had three taken care off. No previous history of cavities, but a family friend commented on the same thing (their children suddenly having lots of cavities, when the prior 6 month exam was clear).

When my daughter was home for summer break, we went to a different dentist to have the cavities checked. Full examination, with a 3D scanner only showed one issue... a cavity from her previous appointment still had decay under the filling (wasn't cleaned out completely).

There are a lot of Dentist moving to Cedar Park, so worth while to find a good dentist!

I spent a lot of time researching orthodontist for my younger son. One very popular orthodontist gave me the usual $4700 package and explained to me why my son needed braces as soon as possible so he would only have to wear the braces for two years. If I waited, it would be much longer. My son still had baby teeth that he had not lost. The bed-side manner left much to be desired, so I decided to look elsewhere. Someone passed Dr. Gerhart's name on to me. Their three children had used him and she was very pleased. I went to see Dr. Gerhart about a year before my son got braces. He thought we should wait so he could see if my son really needed braces. I met with him three times before we decided to put braces on my son. When we decided that braces would be necessary, he gave me options for how the braces could be placed, how much time, and different cost possibilities. I chose the one Dr. Gerhart thought would be best and my son was in and out of braces in a very short time (less than 6 months). His teeth look incredible. Dr. Gerhart has an outstanding bed-side manner. He makes every patient feel like they are important and that he truly cares about them. The staff is also one of the best I have experienced anywhere. I cannot say enough wonderful things about this practice.

This use to be a very good dentists office however things have changed over the years that we have been patients here. When you start charging patients for your clerical errors and you dont stop to see where there may be a problem. They are losing 6 valuable patients. I have referred so many people here that I am going to make sure they all know what this place has become. It is no longer about the patients, its all about what they can charge you for. Sad sad day!

Friendly staff and very prompt. They answered all my questions

Advanced dentistry are very friendly and helpful. I have been there for over 15 years.

I have been a patient here for some years now and I have always been completely satisfied with the level of professional, courteous, and personal service extended to me. Whenever there has been an issue it has been resolved in a satisfactory way.

I have recommended this office in the past and will continue to do so in the future.

The staff and doctors are great!

My hygienist, Laurie, is friendly, communicates clearly, is
willing to answer any questions, and is detailed and gentle in her cleaning.