Park Cities Family Dentistry : Jeffrey W. Hubbard DDS, Lyle Petrutsas DDS

Dr. Hubbard has been my dentist for years, and his team is just the best. My main hygienist is Elena, who keeps my smile in tip-top shape. Everyone from the front desk to dental hygienists to dental assistants are super friendly with great bedside manners (they even text if needed to remind you of your appointments!). They can make their crowns and veneers in-house, so I was happy that those procedures do not require multiple visits. This is not cheap dental care, they are thorough, and they do it right.

Summary: They boost their bottom line through unnecessary treatments.

I usually do not like to write bad reviews for businesses, though my experience here requires otherwise. I am fairly religious about my teeth and oral hygiene (floss every night, etc.). I went in for a repair of a minorly chipped tooth and a routine cleaning. I received neither. Instead, the hygienist notified me that I had "unhealthy gums," showing me a video about periodontitis that was conveniently saved in the favorites bar. The "recommended" treatments ensued:

- Mouth wash for gingivitis treatment
- "Best of class" laser treatment for gum disease
- Teeth whitening because my "teeth were yellowing"
- A nightguard for grinding
- Fillings for "recesses" that were not yet cavities but later might be
- A Phillips water pick flosser for which I could receive a rebate
- Treatment and appointments every three months to monitor progress

MOST IMPORTANTLY: Sensing some funny business, I had the x-rays and photos sent to a second dentist from my hometown. They DID NOT agree with the treatment at all and recommended I go somewhere else. I then went to another dentist here in Dallas, and they too expressed serious doubt as to the propriety of the treatment.

I am not the only patient to experience this. Check out the other reviews.

Your wallet and teeth deserve better.

This is a great office! Very modern, clean look. My hygienist was Olivia and she was the best!! Very informative, and did a fantastic job with the cleaning and X Rays. Dr Petrusas was clear, concise, and efficient during his exam as well. All in all loved it and excited to continue going back!

I wish I read the reviews before. Scare tactics are absolutely real here. Adding on plans and services they have said are “time sensitive”. Even when I’ve said in my first visit I’m not doing that because I wasn’t expecting to pay for all of this right now. The dental hygienist proceeded to say “you don’t have a credit card you can use?” I wish I realized sooner but the scare tactics clearly works for them which is why they continue to use it. I found them on zocdoc hence why I didn’t see these google reviews. Being in a new city and choosing a dentist of my own for the first time plus this scare tactic, I honestly had no chance.

My hygienist Ellina was the best hygienist I ever had. My teeth were thoroughly cleaned and she was so attentive to my needs. She was very professional and courteous. Highly recommend!

Dr. Petrutsas is wonderful. I tend to get nervous before appointments but his calm demeanor puts me at ease. He is informative, diligent, trustworthy and patient! Equally important, he and his team are conscientious about my treatment needs, avoiding unnecessary billing add-ons so I can afford to prioritize my dental care. The hygienists are attentive and fun to talk to - I talk a lot! The front desk is always a pleasure and considerate with my scheduling needs.

Astoundingly inept front office that is incapable of providing answers to general inquiries. I’m not sure they know how to bill insurance? In fact, most procedures they recommend are not covered by any plan. Zero communication with the patient regarding the time/procedure expectations. Inexperienced dental assistants who have no business working in something as delicate as the mouth. Hubbard brings a wave of tension when he walks in the room that increases with each sharp comment.

A very intense and unwelcoming series of appointments that made it clear this office cares more about billing patients than treating patients. I found a new dentist immediately.

Dr. Hubbard and his staff have been phenomenal! Not only has he done tremendous work on my teeth, but has made a genuine effort to get to know me and my family. He has been proactive with treatments always answering all of our questions and making sure we understand what he is recommending and why.

The staff makes you feel like your are their only client, knowing your name when you walk in and always with a friendly greeting. They are very knowledgeable and fully explain fees, insurance, upcoming appointments, etc.

We have nothing but great experiences and things to say about Park Cities Family Dentistry.

If you’re considering giving this practice a try based on the positive reviews (like I did), please BEWARE.

My dental experience with Dr. Hubbard has been extremely disappointing and concerning. Came in for a crown replacement after my crown popped off. My exposed tooth was extremely sensitive. The dental assistant began working on my tooth until I requested localized anesthesia to help with pain management after experiencing excruciating pain that had me in tears. Dr. Hubbard then came into the room without acknowledging me and shamed me for needing anything stronger than laughing gas. He then proceeded to inject novocaine before the topical anesthetic had time to numb my gums, and upon seeing and hearing my discomfort, said to his assistant “are you sure about the laughing gas? she’s getting really worked up” (I had previously refused the $76 laughing gas as I have had it before and am not a fan). Instead of speaking TO me or addressing my needs directly, spoke about me to his assistant. Wildly unprofessional and rude.

Additionally, I was not informed about what was happening at any time during the procedure. The dental assistant was in the drivers seat of the whole procedure, with Dr. Hubbard passive aggressively instructing her from the sidelines. It felt very sketchy that the assistant was doing what seemed to me like the dentist’s job.

Bottom line, they 100% do not care about their patients here and it shows. You’re just a walking dollar sign to them.

After my experience here I am honestly shocked that there are so many great reviews. I would highly recommend choosing another practice despite the positive feedback from others. It was a horrid experience and I will not be back.

Dr. P has taken care of me and my wife for close to 15 years. Wonderful dentist, husband and dad. He's very patient and gentle, always making patient comfort a priority. I highly recommend him to anyone looking for exceptional dental care.