Preston Hollow Dental Care

My recent visit was a very pleasant one, from start to finish. On time,, Shelly, my dental hygienist, was the complete professional.

Going to have my teeth cleaned and checked, is not my favorite pastime. These folks make it a very comfortable experience.

Always top-notch service. I appreciate the whole staff. Shelly Espay is great!

Our family has been going to this practice since we moved into the area. Collectively as a family we have had quite a few corrective and preventative treatments done and cannot sing their praises highly enough. Dr. Cha, Lesley, Shelley and the front desk staff have all been professional, gentle, kind and accommodating.

My first visit was a great experience .I was able to set a same day appointment due to a previous cancellation. Everyone in the office was nice and professional. I felt like I had been a long-time client while I was there. Great job ladies!

Dentist: A+
The dentist was very personable, efficient and worked quickly which helped reduce my stress during the procedure.
Initial procedure room quality: A
I was initially in a very nice, clean, well-lit patient room and had a very positive conversation and interaction with the dentist.
Procedure room change: F
On the other side (or room for improvement), after my conversation with the dentist, I was suddenly moved to a cold, dark and much older room. The reasons I was given for the room change were not sufficient. As the patient and for the amount of money I paid for a procedure on only one tooth, I deserved much better.
Procedure room change quality: F
If you are going to continue to use that particular room for all patients (not just ones like me), it needs a MAJOR UPGRADE, including instruments.
***These are sincere concerns because dental health affects the overall quality of a person’s health.***

Shelly my hygienist was awesome!!!! she was very thorough and patient. She really took her time and I didn't feel like she was rushing to get to her next patient like at most Dentist offices.

See you in six months!!!

Such a great place! I was referred here to get two fillings done and when I arrived to start the procedure Dr. Willims quickly let me know that he did not feel there were cavities worth filling. He was honest, courteous, and so very sweet. He will now be my new dentist, I trust his opinion!

Dr. Cha is a not only competent, but also gentle to my mouth. She and ALL of the STAFF are welcoming efficient and friendly. I have found a 👍 dentist !

They have a huge turn around when it comes to the dentist! I have been going there for about 2 years and they are on their 4 dentist! The original office ladies and dental hygienist were great. Although, when I ordered a night guard I never received a call that it was ready to get picked up till a month later. It turns out that they no longer had the same office lady or dental hygienist. So when I came in there were 5 ladies I saw at the office as I sat there for 15 minutes, no body acknowledged me or said "Hi". Some of them were grouped together talking. Then when I was finally called up, the girl started my appointment with telling me I have a balance of $58 or so. I was surprised considering I had no notice and that all I had done was a cleaning a month or two prior. I asked her to break down what caused the balance. The young lady didn't know how to answer that so she called a lady in the other office who was gossiping in the open office beside us. She went down a list, $3 here $5 there, small amounts that was apparently not covered with my insurance. It baffled me, leaving me wondering what kind of extra things they billed my insurance because my regular cleanings are supposed to be completely covered. I then mentioned that fact that picking up my night guard was supposed to be a 10 minute appointment so I didn't bring anything with me to pay, as far as my knowledge I paid for my night guard upfront and I had no balance, She explained to me that I needed to pay that balance before they could give me my night guard. It sounded to me like she wanted to keep it hostage until I paid the balance. I considered not getting the night guard, but she said that since it was already made, she had to charge me anyway even though they haven't given it to me. I am so unhappy with this office. To be honest this is not the only issue Ive ever had with this office. My husband wont even go back because of his bad experience with the dentist and mine as well where the dentist kept drilling my teeth for pain from a filling 4 different times, drilling also my natural teeth that never had fills.

In a WORD-AMAZING! Everyone on the staff was extremely kind, concerned, knowledgeable and Helpful. My dental health is important to me and they're making sure I'm taking the right steps to keep my smile healthy and Beautiful. My first visit to the office, happy to have found them. Extremely grateful to MY new dentist office!