Preston Hollow Dental Care

Visited with Dr Basit from Preston Hollow Dental Care on Oct '14. The experience was pleasant and I was happy with the crown replacement work.

I visited with Dr Williams and Neyda this time- Jun 2017. The experience was impeccable. They were so attentive to every detail that their work was to close to a work of art! Thank you.

We’ve had the best experiences at Preston Hollow Dental Care. The level of service is excellent from the dentist, hygienists & staff.
We’re so glad we switched our family to this location.
Staci Fisher

We recently moved to the area. I was looking for a new local dentistry office and chose this one. I sadly didn't look at the reviews before I went. In my entire 40 years of existence I have never been to a dental visit in which they didn't clean the teeth. No flossing, no fluoride, no bag of hygiene products. It was freezing in the office and the country music was annoyingly loud.

The dentist was professional, but the hygienist came in and quickly rattled off some numbers. Soon afterwards, someone from the office came in with a clipboard and told me that I need to schedule another visit for a "deep cleaning" that would cost me $700 out of pocket. I have never heard the term "deep cleaning" and it was explained to me that it involved a laser treatment and some antibiotics for an infection that I don't have. After the office person gave me the details of some expensive unnecessary treatment plan that would have cost me $700 followed by another 4 week followup at an additional $300...I asked when the hygienist was going to clean my teeth for my covered dental visit - I was told "we don't really do that. If you want to wait an hour we may be able to squeeze you in, but it would be $700 for the deep clean."

This is completely unnecessary and totally some sleazy "upsell practice". I have dental insurance and have been going to the dentist routinely every year for the past decade. I have never experienced something like this. As the other reviews detail, it gives off the impression/vibes of a used car sales dealership.

I left the visit - with some dental X-rays having been taken, and a really bad taste that THIS PRACTICE left in my mouth. I guess if I need a "deep cleaning" it is must be to get the bad taste that Preston Hollow Dental Care left in my mouth....

Do yourself a service and avoid this practice - unless you want to waste multiple visits to get your teeth cleaned and be asked to pay hundreds of dollars for treatments that are absolutely unnecessary.

Great Experience!! The staff was very friendly & attentive!! I was seen @ my scheduled time with no wait.. I felt comfortable & that I could trust them.. & I was educated!! Everything that a new patient needs!! Love my new dentist office!!!😃😃😃

Love this place! They put in 2 crowns and the process was quick and easy. The dentist made sure I was comfortable through the whole procedure and afterwards as well. These dentists really care about their patients.

So far so GREAT! Went for my first visit with my new dentist Dr. Gabrielle- she was not only extremely professional and kind, but very intelligent and spoke intuitively about her subject matter (my teeth 🦷 & gums) giving me the confidence I needed to confirm that I was in good hands! I’ll be back in a couple of weeks for a fill, and I’m excited to journey with her on the road of healthier teeth to optimize my overall health. Solid selection, 2 thumbs up 👍🏽👍🏽
PS- I was also impressed w/how her office handled things given the COVID Pandemic. They make you wear a mask, take your temp before going back, and rinse with oral debriding agent! Everyone was super cautious- I witnessed staff disinfecting surfaces with Cavicide (which I use in my professional Esthetic procedures) throughout the duration of my visit. They are charging $10 for the required PPE fee - but again, you’re in good hands so it’s kinda worth it.

Extremely disappointed. I went in for an initial exam which included extensive x-rays. I received a very long list of treatments though I wasn't experiencing any difficulties. When I inquired about a few of the procedures, the dentist refused to call me back. I was trying to determine if everything really was required or if some were fabricated. I was not implying I was an expert, but I try to be an informed patient and needed more information. I asked several times for the dentist to speak with me on the phone and she would not speak with me. I also had insurance inquiries. Though they listed what my insurance would pay, insurance companies usually have contracted rates as well. The dentist's office manager would not offer any clarification about those inquiries either.
I have transferred my information and x-rays to another dentist.

My Dentist is the best dentist, by far. She is hands down the most amazing dentist in the game. All of her employees are amazing. J-mo and the staff make your entire experience from beginning to end the most relaxing and stress free environment you could ever ask for.

Honestly, if I lived in China, I would fly back to Dallas to see my dentist for any dental work.

The entire staff is amazing! You simply cannot find a better Dental experience.

Since my dentist retired, it is NO LONGER a personable, genuinely caring office. I was an object to be examined, treated, overly charged $$ and sent out the door. Not even a "good morning" from the doctor. It's obvious employees are rushed to handle their patients...rushing causes mistakes. I am not going back.

Dr. Williams is the most honest dentist ever. When you can trust your dentist, then you aren't afraid of going anymore. When I started seeing him, I had to practically be sedated to sit in the chair, now I'm so comfortable I practically fall asleep. When I realized that the man is going to retire before I am done needing to see a dentist, I felt some kind of way about that.