Family Tree Dental - Rosemar Rd

Nikki and Dr.Allen are amazing! Answered all my questions! Them as well as the whole staff were super friendly and polite! Definitely would recommend Family Tree Dental!!!

At one time I probably would have given a rating of 4* not 5* only because of the teenagers they hire to take x-rays, put temp crowns on, etc. The Dentists themselves I feel did a good job. I had extreme dental complications. The teen I had used permanent glue for a temp crown which caused my TMG to kick into high gear having to have my mouth open for over an hr for the Dr.Jordan to remove it to put my perm crown on for a further time. Another male teen (age 17) dropped my husband’s temp crown on the floor twice then blew on it. When my husband told Dr.Ty, he said their floors were cleaned every night! Does that mean we should want our crowns put in our mouth without disinfecting them? My husband and I had already discussed finding another dentist only because the 3 dentists in Parkersburg rotate between Marietta OH and Parkersburg WV and our Hygienist worked on opposite days. Plus, we wanted someone a little closer to us as we live towards Veto OH. Well, some issues came up in billing. The first issue was I was told BCBS was in their Network. My services were in 08/2020. When I received my EOB, it showed out of the network. I contacted BCBS to inquire on 09/22 after Jessica from Family Tree called me because they hadn’t got paid. I told her I had just received my EOB and a check. I had contacted BCBS and I was told by BCBS they would send me a letter with a return envelope with instructions to return the check and they would recalculate the charges for In the Network and submit a new check. i called and explained this to Jessica. i asked her to make notes for Tina. I received another EOB dated 12/23/2020. Again, out of Network! Once again, I called BCBS. They said Family Tree did not become in the Network until Sept. 2020. I received what appeared to be an excel spreadsheet with words saying, “Your account is seriously past due. Remit payment in Full or call. xxxxx. In the meantime, I explained to Tina about the In and Out of the Network issue. I told her I would go ahead and pay her, but I knew the amount that was sent to me was wrong and would cause issues, as I was still waiting on BCBS to tell me the amount I owed. Family Tree hired an Office Manager, Hannah, to take over billing. I asked her to send me a bill for both myself and my husband which was just getting his permanent crown on that day and we both had already paid our portion. Well, we received another spreadsheet. I called Hannah to explain that we hadn’t received the EOB for my husband yet. She insisted we would owe more than what was paid already. They had the submitted amount, not the approved amount. Her insistence made me so angry that I told her she was talking to me like a Dictator and I didn’t like it. I gave her my credit card number and paid the amount from both our records. We received a letter dated Jan.20, 2021 from Dr.Jordan Allen (No relation) that we were being dismissed from their practice due to verbal interactions that have been abusive. I called the office and requested a return phone call from Dr.Allen. He never called me. Well, We overpaid, which I knew would happen. If Hannah would have listed to me, this would never had happened. I think it was very poor to send us a letter of such accusations without talking to me first. Therefore, I’m giving 2 stars because the Dental work was fine, the billing incident was disastrous, the teens have no business working on someone even with dentist in another room, and the letter was uncalled for. Thank you Family Tree Dentistry for the unnecessary anxiety this has caused me.

Very friendly and professional staff. I felt valued and was treated kindly.

Great people and very fast and good at what they do!!!

Very disappointed in the transition from the Marietta office to Rosemary office. Was quoted $147 and charged $269. Paid $227 for a resin based composite that lasted about 100 days. Have spent around $1385 and only have periodontal clean gums and 3 fragments of a broken tooth removed. Took a leap of faith with their active treatment plan...don’t know what to do now. Losing my confidence!

Was very pleased with all aspects of my appointment Very courteous staff who explained in detail of all that was being done and what needed to be done -without pressure. They were also compassionate and understanding of my fears from past experiences.

Great team work. Everything explained up front. Thorough exam.

Everyone was very friendly and helpful.

Lisa and Gabbie are some top notch dentists and they make it very fun and enjoyable

Extremely great staff, all of them