Family Tree Dental - Rosemar Rd

I got my first crown today, and thanks to Dr. Luke and Bri the experience was okay. Although a getting a crown is never fun, they were great at explaining the process and calming my nerves. I appreciate their professionalism and patience.

I was extremely pleased with the procedure that Dr. Allen and Bri perform today. And as in the past, the staff was extraordinarily friendly and put me at ease immediately upon arriving for my appointment. Oddly enough I look forward to my next appointment to complete my crown.

The Dr. And staff were very professional, attentive and helpful. It was quite a pleasant visit .

Great experience at Family Tree Dental! I called last minute hoping to get my bite on a new filling adjusted before the holidays and they got me right in. Nikki was the sweetest assistant, and her and Dr. Luke took care of my needs quickly and with nothing but kindness.
Thank you Dr. Luke, Nikki, and the entire staff!

Found the staff to be very cordial & knowledgeable. Very pleasant atmosphere. Looking forward to making this office my primary dental care.

I was a very happy patient of Dr. Mason's for many years before he moved on to teach at WVU and Family Tree took over the practice. Since then, the level of quality has fallen precipitously; both in the quality of the dentistry and in the level of customer service from the more administrative aspects of the business. My family and I have cut ties with Family Tree and moved on to a different practice. The 'straw that broke the camel's back,' so to speak, were the issues with billing. I have twins and on a couple occasions they tried to submit to our insurance for one child twice and didn't for the other "because they have the same birth date and it was confusing." Then, my wife was quoted for work for a crown and they underestimated the price by over $400. We would have waited a bit to get that work done if we would have known the crown would be double what they said it would. To top it off, they said "since it was our mistake in letting you know we'll let you pay what you can every month until it gets paid off." That was reasonable. Well, they must have forgotten because after shutting down for COVID for a couple months they called my wife threatening us with Collections if we didn't pay the balance immediately. We said, "you specifically told us that since it was your fault that we could pay over time." They said, "well you should have continued to pay every month." How were we supposed to do that when they were closed and they weren't sending out bills? Unbelievable. In conclusion, if you're looking for mediocre dental work and very poor customer service here in the Mid-Ohio Valley, I would recommend Family Tree Dental Rosemar. If you're looking for a practice that cares about you and your family look ANYwhere else.

They are all super friendly and very knowledgeable! I am from out of town, and they have gone out of their way to get all of my dental work scheduled asap. Many thank yous go to Lisa, Danielle,Alea ,Dr Luke & the front desk wizards. (& one more that helped me on day one)
So glad I found a clinic to replace damaged veneers, diagnose my issues and get everything done in one FRIENDLY place.
Thank you ,thank you!

Easy to get appointment....quick and professional. Highly recommend

I am a new patient with Family Tree Dental and just had my first appointment last Friday. I was extremely pleased with the Dentist I saw, Dr. Tye, and Aiden. Both were very professional and kind, taking my concerns and questions seriously and answering them fully. I felt very comfortable and informed as we made a plan for treatment. The front office staff was also very helpful and pleasant. I'm happy to now be a patient at Family Tree Dental.

Absolutely loved it here! Very friendly and knowledgeable people!