Review of Total Health Dental Care
Total Health Dental Care: If you're looking for a dental practice that offers a wide range of services, Total Health Dental Care may be the right choice for you. This practice offers services such as cosmetic dentistry, dental implants, orthodontics, periodontics, and teeth whitening. They also have emergency dental services available for those who need immediate attention.
The practice is located in Piedmont, California, and is open seven days a week, from 8:00 am to 5:00 pm. The office is closed on major holidays.
While some customers have had negative experiences with the practice's insurance policies and appointment scheduling, many others have praised the quality of care they received. Patients have reported that the staff is friendly, professional, and skilled. They also appreciate the thoroughness of the diagnoses and procedures.
One patient noted that the dental hygienist was gentle and made the cleaning process easy. Another patient praised the practice for making dental cleaning a breeze.
Overall, Total Health Dental Care seems to be a good choice for those seeking comprehensive dental care. While there have been some complaints about the practice's policies, many patients have reported positive experiences with the staff and the quality of care they received.
Amenities
- Wheelchair accessible restroom
- Wheelchair accessible seating
- Has online care
Jack Gray
By far, best dental office I have ever been to. Staff was super friendly and genuine. The guy who cleaned my teeth, Sean, really took the time to listen, I could tell he really cared about me and my teeth.
Stuart Langager
Amazing experience with major work done. Two different experiences but both high quality and exceptional work. Would definitely recommend.
Charlie Gray
I was a happy customer for the better part of a decade until this year, when they attempted to charge me hundreds for a procedure I had years ago. They never told me about this charge at any of my twice-yearly cleanings or in between appointments. They stopped answering my emails and calls for months, they switched my records with two other patients', and even after we got that cleared up they *on three separate occasions* put latex and mint in my mouth despite my *every single appointment* reminder that I am allergic to both.
I repeat: they put things I am allergic to in my mouth at THREE appointments, despite out loud reminders and alerts on my profile. They also did not have anything on hand to combat allergic reactions.
I forgave all of that, unbelievably, but the last straw was me asking for a phone call when they got a pre-authorization for an upcoming procedure... I called them after a month and they didn't know, and I called them again after two and they still have no idea and no answers. Billing department is always "on lunch." I can't trust this business and I am forced to switch. It is no longer the dental practice I trusted and recommended to many friends.
Christina Conroy
I have been coming here since WAY before it became Total Health Dental. I REALLY like the changes that they have made to the business. More high tech but more importantly more health conscious and natural! I live in Walnut Creek now and ONLY head that way for dentist appointments and will continue to do so.
Lara Zanzucchi
I'm upset with this company for the very same issue as other parties on this page. I booked an appointment for 2 fillings and even before the visit I receive a voice message stating that the appointment is now for "a night guard," that is "not covered by insurance" according to them. At no point did I authorize this dentist office to schedule my appointment for a night guard. In fact, I only asked for an estimate which was provided to me after 1 month of waiting and prompting twice, and the estimate was outrageous. They then refused out right to do my fillings at all and gave the appointment away to someone else. When you cancel outside for the 24 hour window, they expect to charge you $200 because their time is value. Well, my time is valuable too, I had made arrangements to have an appointment and had it out right cancelled on me without authorized. I would like $200.00 compensation, as apparently the appointment was given away to someone that was willing to pay outrageous costs out of pocket. I guess my standard 2 fillings where not going to make them enough money. But after reading other posts on here about how they unlawfully charge for services i.e. "un-bundling," not charging insurance plans, and recommending care that is not covered, I guess I come out the winner in the end. Such a shame because the initial session I had was fine with no red flags, in fact I even thought this would be a great practice for repeated business. Be warned, this is there business model - bait and switch. I will be taking my business elsewhere. I have never dealt with such a shady dentist office that adds extra services never discussed or authorized and refuses to do basic work. I'm very appalled.
Not to mention the Office Assistant Eilen talked over me the entire time on the phone, refusing to stop and listen after repeatedly asking her to do so. She told me outright to go elsewhere for services. And I think you should too.
Jasmin Ghaffarian
Total Dental Health Care is the best dentistry practice I have ever been too. The staff is friendly and knowledgable and the dentists are great. Its nice to have such a great experience at the dentist didn't think it was possible
Jasmine Flewellen
I have been coming to this office for about 4yrs now & I love the atmosphere. They've gotten my smile back to the way it used to be. I highly recommend this office
BOPE
Horrible
Wouldnt work on the teeth that i asked for without more expensive work on other teeth. The staff women speak sarcastically and are even a little rude and unsympathetic. Ive had to maintain my ladiness around them plenty of times.the had me on drugs for hours when I woke up they said they did temporary filling for 1 tooth out of 6 crown 8 root canals and a venier. Horrible service. Minimual explanations from doctors and staff. I left in tears and just may sue them. Please save yourself.DO NOT GO THERE FOR QUALITY WORK
Jermaine Spencer
As pleasant an experience as going to the dentist can be.
Jennifer Perlmutter
Always friendly and thorough. I absolutely hate going to the dentist but this place is the best care.