Comfort Dental Care & Orthodontics - Mary Esther

You never know what or who you'll get. One of the dentists here did excellent work and I would have happily stayed as one of her patients but it doesn't do much good when every visit is a gamble on who you'll get.
It's not just a matter of recognizing me, there's a massive difference in skill levels. If you think one dentist is the same as the next this may be the place for you but if you're wanting consistent quality and care I'd look elsewhere.
I went here because the chains like this and aspen were the only ones covered by my previous (terrible) dental insurance and accepting new patients during covid.
While I agree that there is no trust, communication, or mutual understanding. Sending me a Dear John letter after all this time is comical. I've had good insurance and a dentist who knows who I am for nearly 2 years now.

ABSOLUTELY THE MOST INCOMPETENT, UNORGANIZED STAFF. Amazing a person can drop 32k for this type of service. Not to mention the past 3 appointments made the doctor was not available and they called to cancel for the final dental work that need completed. I definitely made the mistake not going to smileology!!! I CAN NOT EVEN TRANSFER TO A DIFFERENT DENTIST IN ONE OF THEIR OTHER LOCATIONS AND THIS DENTIST IS OUT ALL OF FEBRUARY!!!

Visited for a cleaning, told I needed a crown on a tooth I had no issues with...I listened to the dentist and proceeded with getting a crown...since February of 2022 when I got the crown this tooth has been nothing but problems, they couldn't set it right, they only have a traveling dentist to do root canals that is always booked. I don't believe they ran my insurance correct, as I went to another dentist and paid far less...just a copay... would not recommend at all.

This place is a joke you would think after spending so much for a procedure you would get some kind of good treatment. Have to be wearing one set of braces for 3 months before I can see a doctor can't even open my mouth I have broken wire and broken ban in my mouth and I'm paying for this procedure.
I have so much regrets going to this place.

Never had a concern or complaint until now. Broke the corner of a molar on a Friday, was able to get an appointment the following Monday. X-rays and recommended dental care plan that was to take place during another appointment was all that was done. Since the plan included a root canal if a crown could not work, I was told what days the following week I would have to be there since the doctor who does the root canals was there twice a week. Okay, appointment made for Friday. Called Thursday afternoon to request we do only the root canal rather than chance a crown not being feasible once the work started. NOPE, can't do that because the endodontist is only there once a month so I now have to wait a month with a hole in my tooth. Why was I told the person who can do a root canal was there on Mondays and Fridays? Other than this flub I have no complaints.

Puts all the things that are expensive to drain your insurance money then the stuff you really need to be done they want you to pay out of pocket.and neglect to mention they only have 1 hygienist that is booked until may. I wish for one dental or medical appointment in Florida to be about the patient and not working over the insurance company for the most money. Thanks for wasting my time.

Snarky holier than thou vibes a tech was putting out. Immediately hits me with a "we can't do that today" right after we exchange formal small talk, when I was the only one in the office at the time. Somehow this place ALWAYS manages to use treatment plans that are somehow not covered by insurance when they are an in network provider for me. I won't be back and will tell friends and family to go to a less cooperate office, we have tons of local alternatives with named Dentists on most signs around town.

TLDR seek other places, this one is very flaky on their treatment plans that usually end up being an out of pocket visit.

Nothing comforting about waiting 2 hours for your root canal. Nothing comforting about the front office girl being combative whe
n you share your frustrations and ask how much longer after 90 minutes. Nothing comforting when she tells you she'll refund your money and you can go. Like I had a choice I needed a root canal. She actually told me I hurt her feelings for venting fustrations about the wait. I'm pretty sure I'm not the first and won't be the last. I've never been treated this way at medical professionals office. Then when I call her out on her attitude she says I'm harassing her. The people in the front office should be just as professional as people in the back. Dental staff was good but that doesn't make up for the way I was treated.. I won't be going back

I'm very impressed with the professionalism and kindness at Comfort Dental Mary Esther. Jordan is incredible! She called me back after hours on a Sunday night to discuss my sudden tooth pain, and was able to schedule me an appointment for evaluation the very next day. Dr. Vasquez did an excellent job explaining his assessment and making sure I understood the options available. He also performed my procedure at the Santa Rosa Beach location, and it was virtually painless. Brittany has a wonderful personality that helped me feel at ease, which is a great quality in a dentist office environment. Also, I'm very happy with their attention to detail and safety protocols regarding Covid-19 screening. Overall, I am very pleased with the quality of service and cost of my procedure. I highly recommend Comfort Dental to anyone!

Tried to schedule for a routine cleaning. Was informed that an initial evaluation had to be completed first before they could schedule a cleaning. When asked how far out the cleaning schedule was I was told the wait wouldn't be long- definitely shouldn't take 2 months (other practices in the area are at that timeframe). Low and behold they charge you for the initial exam just to find out it's a SIX month wait for a routine cleaning! They're down a hygienist- fine. However they completely misrepresented their practice when saying it wouldn't be that long, they should have been honest up front. No problem taking money for an exam knowing they still can't provide services for half a year! Extremely unethical. Being put on an ASAP list also does nothing when all your patients are added to that list. Stick to dentists that actually perform initials and cleaning in the same go, this seems like a money grab.