Gentle Care Dentists

When I arrived for my appointment Was told that I needed to pay 90 usd for covid testing before my visit. I asked why I was not informed about this while making my appointment over the phone. Then she said “ we are sorry but this is a precaution for our staff and you. “ After I told them I would like to cancel they incrementally first decreased it to 45 usd then 0 usd. Does anybody think this is ethical in a health care office?

Great experience! The staff and dentist were all very nice and knowledgeable. Helpful but bot pushy. I didn’t have to wait long at all for my appointment. Overall great experience.

Truly amazing place and the moment you walk in, you know your in good hands.

I started an operation years ago that required me to receive crowns on all of my teeth, and halfway through I had almost given up from the pain and constant visits to the dentists. I then decided to try Gentle Care Dentists and it has been the best decision of my life.

From the moment you walk in you are greeted by friendly faces and people who are masters of their profession. I was given the best care, best options and best service I could ask. Now, after everything has been done, I have a beautiful smile and for the first time in my life I was able to fully bite into an apple, which is one of the most fulfilling experiences in my life and its thanks to Gentle Care that I can.

I love being a patient at Gentle Care and I plan to stay a patient for many years to come.

I advise you not to waste any time with them. Really frustrating experience and a waste of time. Was rescheduled one day before, waited for 90 minutes and doctor never showed up. details: Scheduled two weeks ago for 8am appointment, got notified doctor has schedule change one day before. Rescheduled to noon. Arrived onsite at the rescheduled time, waited for half an hour and doctor nowhere to be seen. Was told she was ‘stuck on something’. Then after 10 mins was asked to do an X-ray and said the doctor is here. After X-ray and waited another 5 mins realized doctor never arrived. Walked out.

All of the staff in this office will go out of their way to ensure a fantastic experience. Dr. Scotti is very patient and thorough in his explanations. The assistant, Z, is very sweet as well. The front desk will go above and beyond with the treatment planning and coordination with the insurance company. They also offer payment plans (which was super helpful because I needed a root canal and crown!) Please remember that people are more likely to post negative reviews because they didn't agree with something so don't believe everything that you might read on other opinion sites--this does not mean that the office is bad, just a bad fit for that person. I wholly recommend this dentist!

This dentist office over charged me. They never verified my insurance coverage. I paid the amount that was given to me of out of pocket cost at time of service. They then told me that I have $1100 balance and can not complete my treatment until it's paid. This dentist then added that I needed additional treatment in the form of a root canal. Which was never part of the original treatment plan.
Because of their unprofessional, unethical business practices, I am now left to pay for services that were never completed and my insurance has paid all that they will pay towards it.

I've had a great experience with Gentle Care. The billing is reasonable and they always go to your insurance company first before they bill you. Dr. Scotty is the best and so is Carla, excellent chairside manner, very gentle and careful, and they actually listen to your concerns. The receptionist is also wonderful.
On my second visit they gave me a full treatment plan to resolve all my problems that had built up over the past 6 or 7 years since my old dentist died. The plan itemized everything you need to make your mouth healthy with costs and breakdowns of how much will be patient costs and how much they estimate will be paid by your insurance. I have never gotten such a thing from a dentist before and it's wonderful to be able to see ahead of time what's coming and be able to budget for it, and also to pick and choose which things you can afford to do first, second, and third. This itemized treatment plan alone with cost breakdowns is a fantastic service.
I feel so lucky to have found them.

So much better than the last dentist I went to. Thorough, but still got everything done in a reasonable amount of time. Clearly explained everything, didn't make me feel like I was choking while she was working in my mouth. I will definitely go back and would definitely recommend to others, especially if you live or work near Ballston.

Long wait times and slow staff even though we had scheduled appointments for our family. Nice people overall, but we all had cavities, which made us think they are looking to do some medically unnecessary procedures.

Make sure you avoid this place if you don't want to be misled about your insurance coverage. They didn't inform me that my visit was going over my allotment for coverage for the year, so now I got stuck paying a bill over $130 instead of informing me that would happen. And they threatened my credit!

Absolutely disgraceful and tasteless.