Pueblo West Neighborhood Dental & Implants

We can't thank you enough for your kindness and care in our dental emergency. You got us in within an hour of our call for help and now Patrick can go through the holiday weekend pain free. You are all amazing and we will be back for all our family dental needs.

I made a new patient appointment for both my daughter and I. We were scheduled at 2 in the afternoon. I assumed, just like every other dentist I have seen, that you get a cleaning, x-rays and then an exam. They called me the day before my appointment and asked if we could come in earlier to see the hygienist. I asked what we were coming in for at 2 and they said they do a separate x-ray and exam with the doctor, then schedule cleanings at a later time. I said oh ok. I asked if my youngest daughter who is three and son who is 10 would be able to come because my husband was not able to get off in the morning to watch them. She said we could bring them with masks on. Yesterday the day before our appointment (today) was the first day I ventured out with my kids. My 3 year old would not keep her mask on, let alone keep it on for two hours at a dental appointment. So I called this morning to tell them I didn’t feel comfortable bringing her to the hygienist appointment but that we can make it to the 2pm appointment with the doctor. The receptionist told me that couldn’t reschedule until September. I said ok, was put on hold for a very long time, she got back on and said that they had a cancellation while I was on hold today at 12:30. I told her I would have to see if my husband could make it home by then, if so no problem. I called back to tell her that I couldn’t make it because he was not able to be home at that time. She then proceeded to tell me that the doctor saw I canceled and would no longer be able to see me as a patient there because of their broken appointment policy. I just said ok and that was that.

For one, I don’t think I should be shamed for not wanting my 3 year old there for two hours during a pandemic. For two, they were not clear that my 2pm appointment was cancelled even after I mentioned my confusion on seeing the doctor before a cleaning. Again, I just assumed that like all previous dentists I have seen, you get a cleaning then x rays and and exam in the same day. Three, why would she tell me she could reschedule me for September if she knew about this so called policy? Then come back and say that I can no longer be seen because of it. Four, I am a new patient and was not informed about this policy before this happened, nor did I sign anything stating I understood that, so I don’t see how I can be faulted for it. It is very unfortunate. I just wanted to keep my children safe from being exposed to others during this time. This was not ok.

Dr. Ross by far has been the best dentist I’ve been to. Pulled a tooth today quick and painless. Has general hands. And the best hygienists who are very friendly as a well as the from desk ladies.

I can't say enough nice things about this place and these people who go above and beyond to make people comfortable. I was terrified and EriKa put my mind at ease before I could even freak out. She even worked through her lunch to fix me up. Dr. Ross is a breath of fresh air in the dental community and I will forever be grateful to him for everything. There seriously isn't enough room here to give him the recognition that he deserves. He didn't make me feel ashamed for the quality or lack thereof in my teeth, he just genuinely wanted to help me. They hugged me when I needed it, made me feel comfortable and took care of me beyond their pay grade for sure. I will scream from the rooftops about these people from now on. Angel's, they are.

Giving a HUGE shout out to the office and staff at 'Pueblo West Neighborhood Dental and Implants'!!!
I especially wanted to mention ANGELA and her FRIEND (sorry forgot friends name) as they went above and beyond the call of duty during my recent visit. With all the craziness & madness (Covid-19) going on in the world it was AWESOME to see them remain calm, kind, collected, pleasant and enjoyable as we kidded during my visit.
I look forward to seeing them again next week.
Thanks, David

I went in for a cleaning and as usual everything went great! Before Pueblo West Dental I didn't always have good experiences at the dentist. Cindy did my cleaning and was professional and did a great job answering questions and sharing information. Definitely recommend this place. :)

Very welcoming & friendly atmosphere at this office, they actually have interest in fulfilling your needs and make you there first priority, making you feel important! Would recommend this office to any of my friends and family looking for a dental home.

I really like there new location in Pueblo West on Stardust. The billing is done correctly, and they have a great Hygienist named Heather.

Ive been going to Pueblo West Dental Care for almost 2 years and I NOW absolutely love it. Dr. Keen is very patient and thorough in explaining the current situation with my teeth, always making time to answer all my questions. She is a fresh change from my last dentist out in Pueblo West and an incredible upgrade from the previous owner, Dr. Wright. Also, the hygienist, Kim, is a gem! Pueblo West Dental Care makes the unpleasant task of going to the dentist turn out to be fairly quick and painless! I will continue going as long as I live in Southern Colorado.

Doctor Ross is a Great doctor with an Amazing staff!
I am confident that my Grandma is going to have beautiful teeth for many years to come.
Thank you all so much!