Great Expressions Dental Centers - Cedar Hills

The dentist was extremely nice and professional. She shows interest in her patients. The staff was also friendly with no wait time.

I went to Great expression, to have so work done and this is my second visit to have my permanent crowns, put in and I also had a tooth extracted and I tell you that the staff are friendly and very professional, in what they do this was my second visit and I tell anybody please go and check out great expression, in the cedar Hill shopping center you will not be disappointed, the service is excellent one reason that I really enjoy coming here they don't have you coming back for one thing, at a time she does multiple things in your visit and I love that someone in my position that has difficult, at times it is best for me to have more than one thing done on my visit, I think everyone at great expression for the warm welcome that they show everyone, very very professional so if anyone is looking for a dentist please check out great expression in the cedar Hill shopping center.

Update: I was finally able to speak with someone named Allie and the coordinator Jennifer and I feel that helped. I definitely addressed the lack in communication and appointment scheduling. They also even provided options for my payments. The appointments that we've had so far go well the staff are usually very nice. I'm glad we were able to get things sorted out because it has been beyond frustrating thus far. Just make sure you keep your appointments! Even if you call ahead of time to reschedule you will probably have a hard time doing that.

If you have other options GO ELSEWHERE! They literally DO NOT ANSWER THE PHONE AT ANY OF THE LOCATIONS! Don't even bother leaving a voicemail they WILL NOT CALL BACK. They don't schedule pediatric check ups and orthodontic appointments on the same day so if you have a child with braces you will need to take two separate days off of work to get your child to both appointments. Attempted to find a solution for this with a coordinator named Victoria and when I tried to call her back and sent multiple text messages (which she directed me to do if she didn't answer) I STILL did not get a call back from her. Most (definitely not all) of the staff are nice and great with the kids but the issues with scheduling alone has me looking for another dental provider I am beyond fed up with these people. They will call you about their payments but that's about it! Pretty sure the only reason they're still in business is because they're one of the few places that accept pediatric patients with Medicaid. Do not recommend.

Today, I went in for some fillings. They gave me pink glasses to wear to cover my eyes during the dental work. I thought that was odd being that I'm a male, but I dismissed it for the time being .(They did later tell me that glasses were assigned by room.)

Things changed when an abundance of water starting hitting my face, I mean it was excessive. The dentist had control of the water tube. I didn't acknowledge it until it was impossible to ignore. I waved and wailed the best I could to let her know it was bothering me. It was bad enough that when she stopped I asked for paper towels because I felt soaked.

In addition to that the dental assistant kept putting the suction tube on my upper lip until the dentist intervened. I never had someone struggle with the placement/operation of dental tools like I had during this visit. What made it worse was how they just promptly left after the work was done.

I thought about everything together, the pink glasses, the suction tube misplacement, the impromptu shower. It was just odd all around and something I hadn't experienced before.

I felt the dentist and her assistant were having fun at my expense. This experience was inconsistent with how wonderful I felt treated on prior visits. Lastly, the response from the office manager made me feel heard and valued as a client here. I also was contacted by upper management but haven't heard from them yet.

4 months almost without my replacement teeth[full upper] just to get teeth that are crooked and to large for my mouth. I'm constantly biting my gums and when trying to chew the teeth are grinding together and not allowing me to chew properly. Very disappointing.

Staff in the front office were very friendly and helpful with my insurance dilemma. The new dental hygienist was pretty rough. Most painful cleaning I have ever experienced.

Everyone is courteous and friendly and work to get you in and out as quickly as possible. So far it has been a great experience.

My original appointment was Monday, after checking in on my phone and email confirming that appointment only to get there and find out. No hygienist was there and I had to reschedule my appointment to Friday. My Friday appointment went great. However I feel that the company should notify their clients more than a day before your appointment that their hygienist dates are changed. If I was not Retired, this might be a problem for someone that requested that day off to get to the dentist office to find out the dates changed when the Hygienist comes in.. so I have to now reschedule and hope I can get the new time or day off depending on how far I worked away from the dentist office. Also the file was noted that I was call. My phone didn't reflect a phone call and no message was left so that was incorrect. With this computer age your system should be able to let people know that need cleaning when dates change in their schedules in each office.

They always take care of my dental needs. Everyone is friendly and knew what they were doing. My cleanings are quick, easy, effective!
My wisdom teeth removal was done at another office and everyone was just as nice.
No complaints from me.

These people at Great Expressions on Blanding Blvd. are awesome! Beginning with the friendly reception staff, to the prep staff, to the technicians, to the assistants and to Dr. Truong. They created a beautiful mold for a bridge I needed, that turned out excellent! Can't wait for them to create my partial. Highly recommend Dr. Trust and this place.