Marcin Dental Peoria

Changed to this location 2 years ago and things were good. Great folks and dentist was nice to work with. Since the first of the year they don’t seem to have people to work. Have had a cleaning appoint canceled 3 time in 6 weeks and the last was 3 hours before the appointment. Found a new dentist

This office was wonderful at first. I had a great dentist and always excellent hygienists.
Until this year.
My dentist moved away... although the one remaining dentist is good.
However, NOW they completely disregard the patients' needs.
I just walked into the office at 8:57 for my 8:00 appointment. Was told my appointment had been canceled. NO text, email, or phone call to let me know.
Oh, and they can't get me in... anytime in the near future.
Now, there were at least 3 office staff there, so there's no excuse for no communication with patients if they're shortage of hygienists causes cancelation.
This office went from 5-star to 1-star in a few months.

The hygienist was very good and I appreciate it. Met new doctor and a just wonder if maybe she is a little more aggressive on my teeth than I desire. So I might want to get a second opinion on all the work that all of a sudden needs to be done.

I went to this office and the old office for 47 years and have been happy. Regretfully, I had to find a new dentist. They kept canceling my appointments and wouldn't answer the phone. Every time they would cancel me, I had to go to the back of the line and wait months more. They wouldn't even return my calls when I left a message. They never called me when they had a cancelation. I suspect that it's a management problem, not covid.

Used to drive almost an hour to this office after being absorbed into it when Dr Gary Stamm retired. It was fine until 2022. They began cancelling my appointments over and over claiming they were short on hygienists. Finally got in when having an issue. When I arrived, it appeared every single staff member was new. The hygienist was completely unprofessional, acted as though she’d been brought in off the street. Couldn’t even get a proper X-ray. The new dentist didn’t even introduce herself, nor did she tell me what she was doing. She then proceeded to insult my appearance and bone structure. I was told I would need over $5k worth of work. Due to how rude and unprofessional I was treated, I transferred to a different dentist’s office. The new office found a tiny cavity and filled the tooth. No further work needed. Marcin Dental has serious problems. Run.

Was greeted when I checked in. The waiting area was clean and updated. I was called back to get my crown reattached. The hygentist and the doctor were very nice and caring. The doctor kept asking me about how it felt after she was making adjustments. The crown was cemented in and was told not to eat or drink for an hour. I believe I was there for about an hour.

I had an appointment scheduled months in advance for a checkup and teeth cleaning. My appointment has been rescheduled 3 times… the only communication I get is a txt about an hour before my appointment to tell me that my appointment has been canceled. It has now been a couple months and after this forced reschedule, I instead have decided to cancel. They have staffing problems and are very bad at communicating with their patients. Do not come here.

A lot has changed over the past few years and not for the better. You’ll never have the same dentist twice and they only recently started providing treatment plan details to clients (they still don’t really tell you what exactly is happening or needs to happen). The last straw was when they cancelled my appointment not once, but twice. Literally called the day before and gave an excuse each time. Ended up having to wait 4 months before I was given another appointment.

Any time I interacted with the dental hygienists, x-ray tech, etc they were great.

However I have literally been waiting more than two years to pay a bill because the staff for insurance submission is incompetent. I have called at least ten times asking them to submit the paperwork to my insurance, no dice. Eventually a company they subcontract some stuff to called me, which was good as they sent me to collections. The subcontractor got that fixed, but I am still waiting on ithe insurance claim to get fixed. I am done using Marcin Dental.

These people have canceled my appointments atleast 3 times. This last time was on October 16 . I still haven't gotten a make up date almost 3 months later. Then on top of that I've called over 30 times and never have got a answer! I've left 3 messages and no call back. Is dr marcin still in business? Needless to say I'll be coming in to get my records I'm gonna find a new dentist!