Aspen Dental

Cons: 1) Arrived early for my appointment at 9:00 am. Waited an hour in the waiting room. Waited another 30-40 minutes in the exam room. This was just for the exam and x-rays. 2) told on the phone (by the scheduling department, a separate out-of-state entity) that they were running a special rate on exam/x-ray/cleaning for approx. $68.00. Was later told that the total cost of all treatments attached would be $440.00 (I was diagnosed with gingivitis and needed a special mouthwash). 3) Every person there tried to sell me a fancy toothbrush that was $140.00. It was tacked onto my potential bill, but I caught it and had it subtracted. 4) After the exam, I was told to come back for a cleaning at 2:30 pm. Waited 35-40 minutes before I left. I wasn't sure if it was going to take another 45 minutes, so I informed the front desk that I was going to see a different dentist.

Pros: 1) most of the staff appears to be very nice, professional, and considerate (I suspect that corporate massively overbooks them). 2) Upon trying to pay them something for the exam, I was told that it was no-charge, and that I wouldn't be incurring any additional or hidden fees. I will hold them to it.

Hopefully I won't get billed for services I didn't receive. If they keep to their word, I will add a star to my review. Long story short: great people in the local office, but I am now wary of prices and promises (on punctuality) that are "too good to be true".

I was in the office for an hour for a scan that took less than 1 min. No one talked to me through the process, just let me sitting in the waiting room until I asked what was going on. Then when I asked about giving them an internal review I was told it's only for our first visit but got my disk a min later and was able to leave. I am gladly at the other office on 1st ave, they're great.

The dentist and hygienist were awesome. It's the front desk staff and call center that ruined everything. I have a platinum HMO plan though delta dental. I called to schedule my 4 yr. With tooth pain. According to the call center the closest Aspen to take kids his age was 1.5 hours away. So I drive there and the front desk tells me there is a charge to see minors because they dont see patients under the age of 18. They did wave the charge but made me very uncomfortable in the process. The lady that does the billing even said out loud how she was going to call the call center herself. The hygentist was amazing and the dentist was very caring and gentle with him. Take out the call center and the front desk staff and they are a 5 star.

This is my first visit with the clinic on the southwest side of Cedar Rapids. I want to say that it was one of the most pleasant visits I've ever had with a dental office. The team was very professional, very kind, and considerate to my comfort. I have rescheduled a follow-up appointment for my cleaning and look forward meeting the hygienist.
S Williams

I was greeted with a very friendly staff that was also very knowledgeable about their professions. I was able to obtain answers to all of the questions I had. The staff was able to inform me of future problems and what is needed to correct my dental routine. I would highly recommend this team!

**Edit**

After posting this review the office reached out to my wife and completed her procedure billing us for the remaining cost and apologetic over the experience.

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The Dr. is amazing and most staff are good, other staff are rude and unprofessional. Be careful going here. In June billing systems were down for a couple visits. My wife was given a toothbrush she thought was part of treatment. Later billing showed $135 charge,paid, on a date a week before she was given the item.

When I went into the office to discuss the billing I was treated very unprofessionally. The women pulled all of my wife's account information up and showed me what they had on file, one document showed the day in question and no billing for the item so the girl closed it and said if my wife could provide a receipt from that day she would honor it, knowing that wasn't possible. I stated, "you had everything pulled up there" before I could say more the women raised her voice and told me she didn't have anything pulled up (like I had just accused her of something when I hadn't). I chose to walk out and the women came out into the front where I finally got tired of it and snapped back.

Now my wife sits on a $1400 bill for portions insurance did not cover after because she did not return and has had to deal with an incomplete crown procedure.

I should also state that while they are harassing her over bills they aren't clear on I have $2k sitting on my account, my money just sitting there for a year. Isn't about money, all about integrity and professionalism.

I'm 55 years old and have been going to Dentists all my life. Never before have I received the warm, caring, genuine customer service that I get from this team. Absolutely everyone I've come in contact with over the past two days has been tremendous. Starting with Nicki who is the model of what every office should have as the customer's initial point of contact. The whole team is fantastic. I may never miss another Dentist's appointment!!

Was a very good experience. This was the first time I had gone to Aspen. I was very comfortable, they had very up to date equipment, went through everything with me about what they found and explained the payment options. They never rushed me, they listened to my questions and aswered honestly. Won't feel so anxious when I go back this week to start procedures.

Staff was courteous & super friendly! Dentist did awesome job explaining what I needed done & why-genuine concern & fantastic manner! Abby totally rocked my cleaning & was so sweet! Molly explained treatment & care plan & was very pleasant to work with! Im actually excited for next appointment!

Everybody was helpful and professional. They found me easy financing to take care of my dental work. I recommend anybody that's looking for a nice clean Office, Professional people, friendly people, and easy financing to go.