Aspen Dental

The staff was professional and they went out of their way to take care of us. They are great.

It was a good visit overall, the staff was great. The only problem that I had was the fact that I was told day before I had one tooth that need to be extracted, i paid for the tooth. The next day, five minutes before they shoot me up with numbing medicine they tell me I need two teeth extracted. Then basically told me that I was wasting my money and I had to choose between which tooth hurt the worse. They should have told me that the day before when I was sitting there waiting for 4 hours in a room. Me personally I will probably find somewhere else to go to finish what was started.

tricked me into applying for a care credit card told me i should get teeth pulled that weren’t warranted this place is a scam

Everyone there has a smile on their face and are eager to work with you it seems at first for me anyway and really Crystal and the other sweet girl that took all my X-rays they did their jobs thoroughly as did the girl in finance it’s when they actually pull your teeth and place what I guess they’re calling “temporary partials” in that wasn’t even explained to me nor did anyone take the time to make sure I knew how to put these in my mouth or remove (oh I guess anyone can eventually figure out how to get something out if they want it out bad enough ) but it’s painful I can’t eat with them in place and that was part of the idea to begin within a very easy person to get along with I don’t have any extra money to spare I didn’t have the money to have this done but I also didn’t want to walk around with a missing tooth on top row third from center in my mouth either so I’m hoping we can work this out because I just had this done a few weeks ago and they said I would get my permanent partial until November that’s a long time to go without seeing me I think?

What started out good…. ended up not good. All of the crowns Aspen placed broke or chipped not even 6 months in and I was not eating candy or anything hard. I had to get root canals on teeth that the endodontist said I didn’t even need. I ended up spending over $10k. Now the work has to be redone.

Will no longer be a patient of Aspen Dental in Flowood. The front office staff is amazing and very helpful. The dentist however is far less professional. Last month had 2 extractions and after calling and asking for antibiotics was told I didn't need them. Thank goodness I have an amazing primary care doctor that saw to it I received the proper care needed. A few days ago had the last 3 extractions done and asked for antibiotics again because they were already abcessed, but she refused so I had to see my own doctor again. The infection was so bad my upper jaw is swollen twice it's size. They are never going to get another dime from me. I am finding a new dentist now.

I loved my experience at Aspen Dental! They are very thorough, knowledgeable, and professional. Jennifer greeted me and made me feel like I had been a patient there for years. I will definitely be going back and HIGHLY recommend them to anyone!

They were so nice friendly. I paid for something that wasnt done. Couldnt get money back. Blame me for my dentures not fitting they always to big. My mouth still n pain. I just wanted a pretty smile not more problems for myself all i been having since feb ..my work people make fun of me teeth hurt my mouth when i tried to wear them or i gag couldnt talk. Where sumone understand me noone told me about bones might pop out my jaws or whereever i was clueless about alot of things. I wanted a new better year for me. Havent got it yet. I just wanted nomore pain and to be able to eat and smile with no issues i spent alot of money to have something that dnt look like it cost alot. And im not buying more dentures they never consider making new ones that fit cause everything was to big for my mouth so how would they fit in first place...

THIS IS A GREAT DENTIST OFFICE
CLEAN,PROFESSIONAL, AND ALL THE EMPLOYEES ARE POLITE AND PROFESSIONAL. THEY MADE ME FEEL SO COMFORTABLE THAT I'M ACTUALLY LOOKING FORWARD TO MY EXTRACTION AND ROOT CANAL ☺️. KRISTEN WAS MY FAVORITE, SHE WAS AWESOME AND VERY KNOWLEDGEABLE..SEE YOU GUYS SOON.

I filed a complaint with the Better Business Bureau on 12/22/2021.

I went in to get a tooth pulled. The initial bill they gave me was $10,000 which included two $4,000 partial's, and a $300 toothbrush. I NEVER asked for the partial's, and $300 for a toothbrush is ridiculous as well as the price of the partial's. So, I paid out of pocket $246 to have the tooth surgically removed.

After taking pictures of my teeth, they NEVER explained what they found. They did not give me any pre-operation information. They just told me "we're ready for you". At this point, I was not comfortable with them touching my mouth.

I asked for a refund. The billing specialist quickly asked for the copy of the $10,000 bill, and I was told that my refund would be back on my card within 3-5 business days. I never received my refund, so I called back. I was told they would send it again, and they would call me back with an update. After 10 business days, I still had not received a refund or a call back. So, I contacted the credit card company to dispute the charge.

I also filed a complaint with the Better Business Bureau, and within hours I received a call from Aspen's Corporate Office in New York who stated that the refund would be taken care of immediately.