Aspen Dental

I wouldn’t recommend Aspen Dental. I went in for an initial check up and ended the appointment with a financial consultant. She told me to call her to confirm plans and then to set up my next appointment. I called back several times, leaving messages, and never had a single call returned. Yes, the first appointment is free, but I’d save the time and find another dentist.

My visit was as smooth and easy as it can get. Just the Atmosphere and the friendly and professional staff made it so easy it didn't even seam that I was in a dentist office. I will absolutely be back and have already recommended to friends and family members.

this place rocks!!!!!! Danny is awesome Samantha is awesome!!!!!! all the office staff rock very helpful very good at explaining treatment plans and financing. doctor puja patel is a very AWESOME doctor very good at explaining what's going on in your mouth. i highly recommend Aspen dental for anyone who needs dental work they have allot of office's to go to if you travel allot like me. thank you very much for the visit.

They were great made me and my wife fell like we were important to them. Very professional I will tell everyone to go to your place Aspen Dental

0 of 5 stars. If I could go negative on the review, I would. The office staff is completely incompetent. No exaggeration! The first day I was there, I had my initial intake and then a treatment plan set up. Someone else had cancelled their appointment so the clerk supervisor said they could fit me in to get crown procedures started. This entire process took 5 hrs. The dentist was running back & forth to all clients & there was clearly no organization. I waited in the chair for 45 minutes at a time. It wasn't the dentist's fault more so that the facility lacks proper organization. They scheduled me to get a cleaning & have 2 cavities removed/filled & then also another appointment to affix my permanent crown on August 2 & August 7 respectively. I went in for my cleaning & cavity removal. I was told that the dentist was going to put in the permanent crown instead & that it would be done after my cleaning. During my cleaning, the clerk called my phone. Apparently, she had no idea I was already being handled and that I was inside the facility (again, incompetence, lack of organization, and absolutely no communication among the staff). Then I had my crown put in. At the end of the procedure, he stated that the permanent crown was only temporarily affixed and that it will be permanently affixed in the next appointment. No cavity removal that day even though that was the procedure documented on the agenda. I checked out with another clerk (Amanda). She stated I was "all done" & that I don't have any more appointments. She had no idea that the procedures done for that day were not consistent with what was on the agenda. I told her that I did not have my cavities drilled out & that I had another appointment on the 7th. She looked at the schedule and told me that I was not scheduled for an appointment on that day. I showed her the appointment card that was given to me by the staff and she couldn't figure it out. So then I had to schedule an appointment on one of my work days. Since the last two appointments, they did not submit a dental claim to my insurance but they stated that they would do so. I had trouble with them on billing because they were telling me that my crown was not covered by the insurance angency even though they called them and verified that it was. I was told by Kristi (clerk supervisor) that she had to go with what the computer said. Absolutely no customer service. They didn't even bother calling my insurance company to coordinate and fix the discrepancy. I had to call the insurance company myself & have a three way conversation to which Kristi again replied, she has to go with what her computer says. Apparently there is no possible way there is human error on her part. Again, rude, disrespectful, horrifically unhelpful, and confoundingly incompetent. Today, I went to the dentist on my work day (which I had to take off and it cost me a vacation day), and I met Amanda again. She put a bill in front of me and stated that I owed them the rest of the balance. Basically, they wanted me to pay for 100% of the bill even though I have insurance. I inquired about the status of the claim and she seemed like she had no clue how to operate her computer software because it took her forever to give me a simple answer. She was flipping back and forth on her software windows and couldn't figure it out. She finally stated that it was closed, and that another aspect is pending. It's been about a month now and my insruance claim is still "pending/closed." I called my insurance company & my agent reported that they have not received any dental claims & that a history search of any dental claims yielded 0 results. My insurance agent asked for a claim number & Amanda said they don't get claim numbers. My insurance agent stated that is not possible because they provide claim numbers to all the clients and that if they do not process a claim number, then there was never a claim received....they denied me service for not paying my balance & said they'd bill me the balance even though I wanted to cancel my dental care with them.

I went for tooth extraction at this place and it was a mess. They charged me before booking an appointment. The doctor was not polite, not professional, didn't know her job, and cared less about my health. She was not able to take out my broken tooth after about 1hr 30mins of drilling my bone (she drilled until she almost got to my sinus) and left me lying there. I didn't know she left not to come back until one other lady came in and told me they called and referred me to "Face and Jaw" to finish the job. I left the place with blood oozing out of my mouth. I went to Face and Jaw and it took them just 3mins 4 seconds to take it out and they charged less than what Aspen Dental charged me. I'm still in the process of getting them to reimburse me as well as pay for the damages. I will never recommend this place to anyone.

The office manager refused to give me an estimate on a cavity unless I agreed to pay for a very expensive and unnecessary procedure of gum repair telling me that the cavity wouldn't stick. Which I know is not true. They also never even cleaned my teeth. They took ex-rays, did an exam end of story. The only reason they are getting a 2 star is because the hygienist was very friendly. The dentist didn't care about me at all. When I told her I've been clenching my teeth due to stress she responded, "stop stressing".

Bad reception no care customer all the staff very disappointed with customer.

The dental hygenist is amazing and does great work. Can't say enough nice things about her.
Unfortunately, no one else in the office seems to know much about their own working practices. Example: The dentist does not like to give patient education or information, very unfriendly, and actually backtracked on her diagnosis. She never talked to me about the plan for treatment. Then, I was given incorrect information about billing on multiple occasions, resulting in some real problems for me. One of the assistants told me she had a toothpaste that would build enamel back on my teeth (not possible). The list goes on. If you are really desperate, go to the health department. These people are generally incompetent.

Outstanding Staff; client skills are excellent (communications coupled with professional and courteous people skills). Excellent Dental Professionals (X-Rays, Hygiene/Cleaning and Dentist).
All treat clients with respect and demonstrate business appreciation.
Well Done Aspen; Press-On!