Cincinnati Dental Services Landen

Great service been going there for 20 years dr philips is the best

I highly do not recommend. My first visit there I walk into a hygienist and the front desk girls acting like they could kill each other . The front desk girls were nice to me but hearing their conversations everytime they hung up off the phone with someone was unprofessional. If you are a receptionist that's your job to handle calls in a professional way . Then when I got to go back and had x-rays before my cleaning the hygienist named bella was flat out rude . She informed me my bobby pins had to come out and stated that we had all the time well by the time I started taking the first few out she's rushing asking if I'm almost done . I understand if they had to ask me to take them out but wow I told her sure I'll take them out but that I had several . She tells me it's not her fault ... I'm guessing it was "mine" my last dentist never once had me take bobby pins out so how did I know!! I thought maybe since I had a bun hairstyle that she immediately labled me 😂 putting that nicely. I'm surprised no one had bit her fingers lol ...my husband's first visit he had was a little more pleasant for him but he said communication skills are horrible and they act like they don't have it together. I read other reviews as well that weren't so great for others . I totally see why . Those who left great reviews apparently had the more professional hygienist or just had better experiences . This was my first and last visit there . I told my husband I'll let my teeth fall out before I'd ever go back there !!!!!!!!!! 0 star's 🤩

This place needs to be removed from the aetna insurance system. The web site for this company lists tooth extraction. I called and asked them if they do tooth extractions. They said yes. Due to insurance i have to elect a dentist. I did this based on the need to have a tooth extracted. I then made an appointment for a tooth extraction. I MADE AN APPOINTMENT FOR A TOOTH EXTRACTION.
I have a cardiac history and a joint replacement. I have cracked a tooth on a random fast food burger and have already had an infection that caused an er visit and 4k in bills and now my health care is delayed because of this company.

Of cource they blame the " call center". Really now did somone assign this call center to you? Did you not gave a say in what the call center says? What about the fraud listing on the aetna web site that you do extractions? Call center do that too?

Very well run office. I recommend them.

I left 3 messages with them regarding a broken tooth. They have a new phone system and answering system that answers calls automatically. They are unable to retrieve messages from the answering service. Staff said they get this all the time. Serious communication problems. I've been a patient for 20 years. They are great, but there new phone system is terrible!

My husband and I have both had appointments scheduled where we got confirmation emails and texts and confirmed the appointment only to have them tell us we don’t have any appointments scheduled. This time we called and they said I had an appointment but my husband doesn’t and they would call us back after talking to their manager. We waited 2 hours then called again and this new receptionist said neither of us had an appointment but she would talk to her manager to get us scheduled then call us back, but never did. We waited another 2 hours and still no call back so we called again to see if they had gotten us our appointments back and they did not. I didn’t bother trying to make a new appointment we are switching dentists because I’m tired of the lack of reliability. One star is more than what they deserve.

Always so friendly and they do such a good job. I pay for a separate policy on insurance just to go here

The customer service here is terrible! I went to get my teeth cleaned and had been going here for several years. I was told by the hygienist that she may not be able to have time to clean my teeth. After which I told her that’s the reason I am there she got really rude and started cussing and being very unprofessional. I believe her name is Becca. I will not return and will take my family of 8 somewhere else. DONT WASTE YOUR TIME— CHOOSE ANOTHER DENTIST.

I called for the appointment, took a couple of weeks to get in. I was in extreme pain and told this to the person taking the appointment. I made it clear I would need an extraction. After getting my x-rays was told there was not enough time to take the tooth out. Why did they not allow enough time to take out the tooth? So I have to wait another week of really bad pain to get it out. The dentist was great, super nice. It just seems they are packing her appointments which leaves her unable to really do her job.

Heather is an outstandingg Dental Hygenist and her customer skills is excellent!