Cincinnati Dental Services Landen

Going to the dentist for treatment is very scary for me as it is for anyone. Once I explained my situation I was told immediately what was going on with my teeth and received treatment for some relief to my pain. Then the doctor told me what further treatment I would need to correct the problem. I am not so scared now for next appointment.

The hygienist whom I see, Heather, and my dentist, Dr. Phillips, are both excellent. I have been going to them for years because of the expert care which I receive. I would highly recommend both. The practice as a whole is also run very efficiently and in a friendly manner.

The billing is terrible. The hygienist and dentist are great.

Didn’t have to wait long at all to be seen, all personnel were extremely friendly and very, very professional. This is why I have been with CDS for over 30 years.

My family has been going here for our dentistry needs for years. Their staff is very friendly and competent.

Due to Covid I had to wait months for an appointment. I showed up for my appointment and the office was closed. I called and was told that they were upgrading their computer system. No one contacted me prior to my appointment to let me know. Horrible customer service!!

This is the WORST place I have ever visited. Not only did I make an appointment and wait to be seen just to have a Dr. look in my mouth for 5 seconds and not be able to help me, but every month I receive a bill from them, and every month I have to call them to ask why the same bill from July STILL doesn’t not have my insurance applied. I get certain things free once per year... at this rate I won’t be able to get my annual exam at no cost because they can’t get their information correct. They have a copy of my insurance on file and I give them the information EVRYTIME I call in. Do yourself a favor... DO NOT get anything done through these people!!!

Everyone was very kind and helpful from reception to hygienist to dentist. Have to see an oral surgeon but will be back for routine care.

My first appointment with CDS Landen was great with no friction points in the scheduling process. Emily Grubb was the hygienist that I scheduled with and she did a wonderful job. Not only did she do an outstanding job cleaning my teeth, she was very personable and offered great conversation! I would highly recommend CDS in Landen and scheduling an appointment with Emily!

As a new client, I scheduled to have my teeth cleaned. I requested a specific hygienist due to a referral. I also explained that I already had exam and x-rays done, and another dentist insisted that I have a deep cleaning done prior to any work. I called the office, explained everything. Never once was I told that I or my insurance will be charged for the exam and how much. Upon arrival to the appointment I am getting informed that hygienist is not there. I was informed as a matter of fact, like it was not a big deal. People behind the desk were rude about it too. I had to make arrangements at work to leave early, which is a big deal so I was not happy about this. Front desk told me that hygienist and her Doctor had a day off scheduled. Imagine my surprise when I called to dispute the charge and office manager informed me that hygienist had a family emergency. Anyway, I emailed my x-rays that were recently done by another dentist. I get invited to the back by the hygienist who is telling me I need x-rays done. I told her I emailed them. She went and checked. She had x-rays done for free anyway. After examining my mouth for a very long time, she asked for Dentist to come in who also examined and insisted that I needed a deep clean done. After wasting few hours at the office, I go to the front desk. Again, I already told them before scheduling an appointment that my insurance already paid for exam and x-ray done at another dentist office and they won't pay again for another 6 months. Front desk does not tell me that I owe anything for a visit. After some time I get a statement from my insurance denying payment of $95. I called the office and being told not to worry about it. This is a charge to insurance only and my charge is less that that. I told her I think it's fraud. Explained the situation again and asked a manager to call me. I get a call few days later (not by a manager) stating that the charge stays and dentist said not to remove it. After getting several bills in the amount of $95, I finally get a letter stating that if I don't pay off the balance it will go to collections. I call the office again and speak to the manager who reduced the charge to $53 and said she couldn't waive $53 since it's a contract charge for an exam. I paid because I did not want my bill to go to collections. I am mad because 1) I was never informed that there was a charge for exam & how much 2) I specifically scheduled an appointment with a hygienist and office failed to inform me that that hygienist was off 3) please remember that your clients have jobs and some of us need to ask for unpaid time off which is very unpleasant. Due to failure in communication I respectfully ask for $53 credited to my credit card. Also, as a side note, please train your behind desk employees some customer service & communication skills and manners. I understand that you are in the business of making money but I last money due to wasting time in your office and not working. Also, you need to disclose any prices before any work is done PRIOR to the visit. If any of these were disclosed I would not be writing a negative review.