Review of Grove Avenue Family & Cosmetic Dentistry
Grove Avenue Family & Cosmetic Dentistry:
Grove Avenue Family & Cosmetic Dentistry is a dental clinic located in Richmond, Virginia. The clinic offers a wide range of dental services, including cosmetic dentistry, emergency dental services, endodontics, oral surgery, and periodontics. The clinic is open from Monday to Friday, with limited hours on Fridays and closed on weekends.
The clinic has a team of compassionate and experienced dental professionals who provide high-quality dental care to their patients. Patients have praised the clinic's staff for their friendly and professional demeanor. The clinic's hygienists are also highly skilled and knowledgeable, making patients feel at ease during their appointments.
The clinic's facilities are clean and comfortable, and patients can expect to receive top-level care in a friendly environment. The clinic's reception and billing staff are also highly professional and informative, making the entire experience at the clinic a positive one.
While some patients have reported issues with appointment cancellations and rescheduling, the clinic's staff has been empathetic and understanding in these situations.
Overall, Grove Avenue Family & Cosmetic Dentistry is a highly recommended dental clinic for anyone in need of dental care in Richmond, Virginia.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Jessica Minks
I have been going here for about 4 or 5 years now and I am going to switch dentists. I've had two different times where Dr Beck did not numb my mouth enough for fillings! I know it was him the second time because he told me he missed the right spot for the shot! I feel he is too old and needs to retire. This is the worst! I hate the dentist anyway and this does not help my fear of them. He is also too rough when doing cleanings or any type of work. I hate putting bad reviews because I really want to like this place but I think I'm going to see what else is out there. 😔
C A
The BEST!! These people treat you like family!!❤️❤️
Pintu Jinger
I have been Dr. Adams patient for over 12 years and my wife has been seeing him for 8 years, we have no complains on the service from the doctors and the dental hygienist...they are always on point and friendly. I never spend more than an hour even when I have to get the full service of cleaning and x-rays done.
The issue I have is with the billing department, I have tried twice to get a price estimate on Invisalign, which the office has to submit to my insurance, due to (job change and insurance change) and never getting a clear understanding on my cost.
Most recently, she was going to send a Pre-Estimate of Benefits to both of my insurance companies, so I know how much of the $4900.00 I have to pay. It has now been over a month and when I contacted my insurance company they stated that they never received anything from the office. I called the office to check on this and have to keep leaving a voicemail every time. It’s like déjà vu all over again because I went through this last year from the first insurance company.
This is the only factor that would turn me off from recommending them.
John Countryman
Always a pleasure to see Dr. Randolph who is personable, professional, and efficient. She does terrific work!
anissa Cole
Kind and professional staff! Love the providers and the office staff!
Sandra Tuck
I always see my girl Bethany for my dental cleaning services and she always does an amazing job ,I never go out disappointed, my teeth always feel amazingly clean and smooth,she rocks , I usually see Dr. Adams which is also amazing with his dental services, all in all the staff and the dental office is very friendly and I always feel welcome!😁
Robert Winstead
Excellent office, but had to have work re-done a few times. I had Doctor Adams...good bed-side manner, but I was less than impressed with his work. Good office atmosphere, and wait time not too bad.
Melanie Rodríguez
Helena was wonderful, efficient & sweet as always
John Craig Buchwald
Staff is really friendly. That's about where the good ends. My last straw was when I received a call to confirm an appointment. Now, they don't have an answering machine or service which means you must call during their business hours and hope someone answers. I tried twice to call during my lunch breaks and no one answered (likely because they get their lunch the same time I do). Finally received another snarky message saying "we would appreciate a call back." I am certain that they don't allow their staff to make personal calls on the job but they seem to require that of patients who work during normal business hours. After 4 days of trying to call them back when its convenient for THEM, I had to hand deliver a letter and stick it on their door to cancel an appointment so that I wouldn't get charged.
James Beck
Been a patient for over twenty years, couldn't be more pleased with staff and services. I highly recommend to anyone looking for excellent dental care.