Family Care Dental

Denied me of service and tried to charge me 196 dollar for X-rays, oral evaluation, etc when I didn’t even get a room. This needs to be fixed immediately. The place smelled bad and there were like six receptionists that didn’t do anything , I came in early to get paperwork done to be in on time and the receptionists made me late, couldn’t figure out insurance, even tho I gave it to them was still active, highly incompetent and this bill needs to be taken off. THIS PLACE WILL CHARGE YOU FOR SERVICES THAT DID NOT HAPPEN.

They are one of the few dentists open on Saturday for those who work during the week.
The wait time all depends really on when you get there even if you have an appointment, but that's anywhere

Last Friday, I scheduled an appointment for the following day, as a new patient. I had a very badly broken tooth that was hurting and cutting my tongue. I had sent them a picture of my insurance card before business hours were up and as soon as I was able after they asked for it, considering I had 2 sick children that I was trying to get to the doctor during the time they asked for it. I filled out my paperwork and sent it in as well. I did not hear anything else from them before I walked in for my appointment. When I arrive, they inform me that they couldn't get my insurance breakdowns because the company was closed. I speak to the lady at the front desk and try to explain to her how it is hurting me. As I am saying that I am unsure what the price would be without insurance, but I may be able to pay it until my insurance gets figure out, she pretty much continues ignoring me and then looks around me and calls someone else to the desk. I still need this tooth taken out, but that was just so rude and terrible customer service. I don't feel like they deserve to make money off of me now

It's been almost 10 yrs since I've seen a dentist bc of my PTSD but I broke a tooth while pregnant and decided to have it pulled. I just randomly walked in for an emergency tooth extraction and was able to be seen the same day. Dr. Ivan and his staff are very friendly and attentive and the office atmosphere is relaxed, calm, and casual, yet professional. I appreciate that he listened to my concerns and was attentive to my needs during my follow up visits. I also like the fair pricing since I don't have dental insurance and paid cash! Overall, this Hoover location exceeded my expectations and I'll be using Dr. Ivan for all my family's dental needs.

I was in for a cleaning; and I must say that it was the most gentle cleaning I have ever had. Estrella did a great job, and I’ve already asked for her again for my next cleaning. I highly recommend this practice.

The dentist and his assistant were absolutely phenomenal! Very professional and kind.I went in because an existing crown needed repair/replacement. Keep up the great work 😊👍🏽!

The front office staff however needs work! Here is what I observed.

1.My appointment to get my permanent crown in was never confirmed. I was told someone called me and I didn’t answer to confirm (never happened). I checked my call logs to be sure.

2. In my first appointment I was told insurance would cover the crown repair. I paid 280 dollars that day for my co-pay and my temporary crown was put in.

3.When I went to get my permanent crown in I was told I owed another 280 dollars and my insurance wasn’t covering anything! No one called me to prepare me for this additional cost. No one could explain why my insurance wasn’t covering it. I ended up calling the insurance company and they stated because I had work done on that tooth within the last five years they wouldn’t cover it. I expected the front office staff to be more equipped, and prepared. At a minimum a phone call about the change in gist would have been nice.

I am like millions of others who are terrified of dentists, and have had some bad experiences at emergency dental offices, but I was happy to learn that this one was not like the others! My dentist was careful and considerate and I could tell he was very competent about what he does and cares about how he treats his patients. I definitely plan on returning!

Been coming here for the past couple years now for routine dental work, the staff are always friendly and helpful and they always go out of their way to explain something to me or WHY they recommend something. I never feel like i am being rushed or insulted when i dont know something and have to ask. I am going to keep going here for as long as possible!

I came to the Hoover location 4/4/22 I am in severe pain and was told I needed a root canal and I had several cavities. The Staff was very nice, I was given a choice of having the root canal that day . However, I couldn’t afford it as I don’t have dental insurance. I was given an antibiotic and sent home , I told the doctor I had been taking large amounts of Tylenol and ibuprofen and could not control the pain. The doctor told me to try the antibiotic and if it didn’t help to call back and they would try to help me with something else when I called back still in severe pain I was told they couldn’t help me. I don’t think I will be going back.

This has to be the worst dental office I have ever dealt with. I had a unpleasant visit one time before but still gave them another chance. I made a appointment early august and had to wait until September. When I called I gave the lady all my insurance info and phone number. Only to get there today and they tell me they canceled the appointment. First off when I walked in it took a few mins for anyone to even greet me. Then I was told they canceled the appointment because they failed to update my info into their system. I definitely will not be back. So unprofessional.