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Review of South Springs Dental Group

South Springs Dental Group:

South Springs Dental Group is a dental clinic located in Colorado Springs, Colorado. The clinic offers a variety of dental services, including cosmetic dentistry, teeth whitening, orthodontics, and emergency dental services. The clinic is open Monday through Thursday from 8:00 am to 5:00 pm and on Friday from 8:00 am to 6:00 pm. The clinic is closed on weekends.

The clinic has received mixed reviews from customers. Some customers have praised the clinic for its friendly and competent staff, while others have criticized the clinic for its lack of communication and inconsistent service. Some customers have also expressed disappointment with the departure of Dr. Sara Keen, a former dentist at the clinic.

Despite the mixed reviews, South Springs Dental Group remains a popular choice for dental care in Colorado Springs. The clinic's convenient location and wide range of services make it a convenient choice for many patients. The clinic's staff is also known for their friendly and welcoming demeanor, which helps put patients at ease during their visits.

If you are looking for a dental clinic in Colorado Springs, South Springs Dental Group is worth considering. While the clinic has received some negative reviews, many customers have had positive experiences and have praised the clinic's staff and services. Whether you need routine dental care or more specialized services, South Springs Dental Group has you covered.

Amenities

  • Wheelchair-accessible elevator
  • Wheelchair-accessible entrance
  • Wheelchair-accessible washroom

South Springs Dental Group Reviews - 200

4.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Nichole Weaver

This team is phenomenal. Not only did they accommodate my crazy schedule, but they were so kind and understanding. Struggling with postpartum depression meant my teeth were quite neglected. They never made me feel bad, encouraged me, and explained exactly what I needed to do to improve my oral health. So grateful for Dawn and Drs. Keen and White.

Wesley Downer

Very friendly staff. They were very understanding and helpful presenting my options to me. Will be going back for future treatment.

Jonathan Fisher

Edited: dropped to 2 stars because they have the absolute worst customer service I've ever experienced with a health care provider. I've called 4 times to ask questions about a bill I received ($360+ more than they told me it would be). Every time I call, no matter the time or the day, there is no one in the entire company who can help me. They take my information and say they will call back, but never do.

Basic cleaning and prevention are fine, but if you have to have anything more than that I recommend shopping around.

Great dentist. Explain what they are doing so I can understand. My teeth are in good hands.

Sophia Waters

I went here a couple years ago and always loved my experiences. I went recently at the very end of December for a cleaning and to request to have my wisdom teeth removed because one was growing in sideways into my cheek. I saw a new dentist I wasn't familiar with who completely ignored what I was saying about the pain, and when I went back out to the front they pulled up a quote for a much more expensive procedure that had NOTHING to do with the wisdom teeth. I expressed that I didn't need that done, I needed my wisdom teeth taken care of. So I was told I couldn't schedule until they knew when the surgeon would be in. I asked SPECIFICALLY if I should call back in a few weeks to schedule, and was told NO that they would call me. I paid a $50 deposit for the surgery, and STILL haven't received a call. Just emails asking to review. I tried calling in February with no luck. At this point I don't even know if I want to return. They'll just tell me I need my front teeth removed, charge me and never call me back. Giving two stars because I really used to love this place when I went in the mornings, but going in the evening was a crazy contrast.

Justin Trujillo

I was referred to South Springs Dental by a co-worker because they were a friendly dental place. They were that and so much more. They explained everything in detail ensuring I left with all the options. The entire staff felt like a team wanting the best for my care.

S

S

Dr. Sarah Keen and Mary were very welcoming and friendly. I was fitted for a temporary crown, and they made it as painless and comfortable as possible. Thank you Dr. Keen and Mary.

Joyce Lynn

I recently moved to Colorado. My dentist from my home state recommended Dr Sarah Keen for my urgent dental needs. They were able to see me promptly and review my situation. We have a plan that I am very comfortable with. Dr Keen and her staff were welcoming, engaged and professional.

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The staff is extremely friendly and I can easily schedule appointments. The dentists are encouraging and didn’t make me feel bad about having cavities/crown. They gave other recommendations to me on how to keep my teeth clean and I’ve been a year without cavities now!
The environment is very clean.

Megan Campbell

I've lived here for 3 years and have chosen south springs dental group from their great google reviews. I have never had an issue in the three years I've been going to them. They are very caring and make sure you're not in pain. I recommend all my friends here!

Jon Glennon

Frustration and waste of time. I came here to get a check up and the staff was pleasant, nice and did (i assume) a good job. I have no complaints there. After doing my X-rays they saw my wisdom teeth have not come in and my bottom ones are facing towards my other teeth, not up. They recommended I let the oral surgeon look at them and see if at my age it would be necessary to remove them. I agreed and left, it took over 3 months to get an answer back, and only that fast because I continually called and bugged them for an answer. I asked for info on how to pay for the procedures and got a response of "come in early and we can go over the payment plan options" I explained I didn't have cash at the moment. I went in 30 minutes early and the option they gave me required 30% down which is fine but a total waste of my time because i didn't have any money on me. Which I had previously explained to her when she called me to confirm my appointment. So the trip, time away from work, and frustration was all for nothing.

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