South Springs Dental Group

I want to preface this with when I first scheduled my x rays for a possible tooth extraction everything went great. However everything changed when I called back a month later as I was waiting for my new dental plan to start before getting the surgery. I called in the morning and was told "the dentist is available and will call you back in 30 minutes" I waited all day and called back at 4pm after not receiving a call back. I was told the dentist had just left and to call back the next day in hopes to get the other dentist on site.

If I can't trust you to call me back as promised how am I supposed to trust you to put needles in my mouth and extract my tooth. I will not be going back.

Sami my hygienist was very kind, Receptionist Yemi (my apologies if I spelled name incorrectly) was extremely knowledgeable and fair when it came to payments. Dr Keen is one of my favorite dentist. Thanks team.

I had an excellent experience today with Dr. Keen, Lisa, and Jen. They were all super caring and professional. I usually have major anxiety about dental visits, but the staff here made me feel comfortable and at ease. I highly recommend South Springs Dental Group!!

Eveyone was so helpful on helping me decide how to get a good dental plan that will work with my insurance and everyone was so nice. Thank you .

Had my first visit today. AMAZING DENTIST & STAFF!!! Went above & beyond to help me with my insurance, make me feel comfortable & welcomed. ⭐️⭐️⭐️⭐️🌟💯❗️ I will definitely be going back! 🦷

Child #1’s insurance showed up as inactive, then on same visit is was active, then after visit, inactive with balance due. Never knew about this balance until Child #2 visit, in the chair before notified insurance was inactive. Left the clinic, called insurance to verify insurance was active. Insurance called clinic to clear things up.

Insurance was active the entire time. After three months and a reschedule on the dentist’s part, turned away for erroneously determined inactive insurance. Clinic never called back. I guess South Springs Dental does not want my business.

The Dr was very nice and gentle, the ladies working there make you feel super comfortable. I went there because i had a chip in my front tooth and i care very much about the appearance of my smile. The Dr was able to fix it perfectly!!! I am so glad i listened to the reviews of this place.

Everyone on staff is always courteous, respectful, & professional. They all do their part to make going to the dentist a pleasant experience. Dr. Keen is outstanding. She communicates clearly with her patients. Her reassuring demeanor & competence puts one at ease immediately. I have experienced several different hygienists/chair-side assistants & each of them has always explained what they were doing, answered any questions & were concerned with my comfort level during my visits. Five years, several visits & procedures at South Springs Dental & the level of care has always been outstanding.

I had a wonderful experience at Springs Dental.
The front desk/receptionist was very pleasant and professional. The hygienist was thorough and thoughtful. Dr. Keen was informative and kind. Even though they were busy, my family and I were taking care of in in a timely manner.

I'm not totally sure what has happened to the dental group, but in the last few months I have had my appointments canceled by the office twice, and have been told when I attempt to reschedule that I was never on the schedule to begin with (despite getting reminders from the office that I have an appointment). The last time I went into the office, the doctor told me I wasn't on the schedule and that they didn't have the ability to fit me in.
I still find the staff and the doctors helpful, informative, and kind, but the scheduling and communication issues have gotten frustrating enough for me to consider going to a different dentist. I hope whatever is happening gets figured out soon.