Aspen Dental

Went to their office with a severely infected tooth, but not able to get an appointment with my regular dentist for at least two weeks. Sign on door says “Emergencies and Walk-ins Welcome” Well this is a wonderful play on words, because this implies you can get seen by a dentist for Emergencies without an appointment, not saying you won’t have to wait for them to work you in. NOT TRUE. As the nice lady manager explained, you can walk-in and we do take emergencies, but only when we have an open appointment time, which is never on the same day. She said “they would gladly take my number and call me when they have an open appointment tomorrow, maybe. “Me thinks not…If anyone is thinking of using this dentist office, you need to read the reviews online. Not the fake ones posted on google, but go to consumer affairs and other sites. They have been sued and fined by several states for false advertising, and I hope Georgia is the next one to file it…

Everyone in the office were very personable. They were all very upbeat and had great personalities. Made my trip very pleasant, since I really don’t like to go to the dentist.
Everyone was professional in appearance and the way the did their jobs. They also explained what they were doing and what the results were. Very clean office.

Went in for searing tooth pain. After a million X-rays and all kinds of people poking and prodding, they tried to sell me a cleaning on one side of my mouth for $250 with insurance and couldn’t tell me the problem with my tooth. Left and went straight to a different dentist and had it fixed in an hour

The first thing I noticed when contacting Aspen Dental was how courteous the staff was in finding out what íI needed and arranging an appointment around your schedule. I'm in a wheelchair and the lady taking my appointment assured me that the accommodations were totally accessible for my wheelchair. This was a concern because not all dentist offices are.. she also asked if there were any other special needs I had and I thought that was quite thenice of her.. everyone from the receptionist to the dentist we're very friendly. A nice place to do business with or to have a job.

The Aspen Dental Hinesville Team is the best!! They were super friendly and sweet. They listened to ALL my concerns and worked with me.
Shiela the X-ray tech was genital and quick. Taylor the RDH was very sweet. Kinda the treatment Plan Coordinator was very helpful in planning my future procedures and finances. Dr. Sundin was overall the BEST!!! She was very thoughtful and open with me about all my issues. She didn't leave anything out. I would HIGHLY recommend they to EVERYONE!!!!

They are nice and clean BUT they WILL overcharge you! They WILL max out what your insurance offers and WILL try to get every single penny that they can out of you!!!!!!!!
I tried this place because my original dentist is in Pooler and I was looking for options closer to home.
What made this place a even bigger turn off is after your done with your appointment they have a special person sit you down and "advise" you. "Advise" means pressure you to pay and follow through with what they are trying to over charge you! I was told that I needed over $800 worth of work!! I said I would think about it. The lady that spoke to me said that I needed the work and that the issue would get worse if I didn't and that they had payment plan. I'M NO FOOL!
The next week I went back to my original dentist in Pooler and I only had to pay $100 and they gave me a free gift for coming back. Godley Station is always wonderful and I would rather make the drive.

I went to Aspen this morning for an initial consultation. I was hoping to get a cleaning and have a small filling repaired. The staff was friendly but my x-rays were repeated multiple times because, as I was informed, “the doctor will chastise” staff if the films are not “perfect.” Dr. Hargrove was extremely abrasive. I was told I would need a crown to replace the filling that is so small, it was previously filled without numbing. Dr. Hargrove was curt to the staff and dismissed my questions about the recommended procedures. I was quickly shipped out to speak with Kinda about my proposed $6,000 treatment plan, to include the “electronic toothbrush” that is conveniently sold at the office . I stopped wasting my time, left in mid sales pitch, and scheduled an appointment to get my repair at a dental office in Savannah. After reading the other reviews, it seems my experience was closer to the norm than the exception.

I scheduled an appointment here, my chief complaint was that I had a broken tooth that was causing me discomfort. Aspen Dental took x-rays and began to explain to me where my problem was coming from. I saw the doctor she explained what procedures I needed afterwards I saw the financial coordinator, she printed and explained everything again which came out to $15,000 the first procedure would be $1,500 she asked if I wanted to get started with the payments. I declined, and asked for my prescription for the antibiotics. She told me I wouldn’t get my prescription until I paid something towards the first procedure.
A COMPLETE WASTE OF MY TIME.
why am I paying to have a procedure done when clearly I’m in pain due to infection, and the procedure can’t be done right away?
why was I refused meds unless I pay?

my problem wasn’t fixed and I will never return or recommend them to anyone.

The lady who clean my teeth she amazing very profesional and kind I will definitely come back here :)

If I could give Aspen Dental no stars, I would. While the hygienist was wonderful—competent, efficient and gentle—the rest of the visit was awful. The office manager/financial person/sales lady interrupted my cleaning to have me sign a receipt. All of the reviews that you read about Aspen Dental being about money are true. It’s like they have a sign tucked away to remind them to “Upsell, upsell, upsell! at all costs. She kept pushing a variety of products and services that I did not need and the dentist backed her up. The hygienist, obviously the only moral one of the bunch, did not engage in these activities. I was told that I needed $4000 Invisalign braces and needed six cavities filled. Then I was told that they could not fill the cavities that day but I could come back after lunch and they could do some of them that day and the rest on another day. (Keep in mind that the dentist has hardly mentioned the tooth pain that brought me to the dentist in the first place). 😳 I just said I’d make a future appointment. Then I was told that I have to pay for the work upfront. 😳 Pay for the work that hadn’t been done. 😳 Because they are so generous they don’t have a cancellation fee so the money one pays upfront is one’s “commitment” to come back. Yeah, okay. God was as always looking out for me because none of this sounded right. The next day, I went to a dentist in Savannah and found that I had zero cavities...not six...zero...and that I certainly didn’t need braces. After asking a few questions and examining my teeth, the dentist suspected that the pain was being caused by a sinus infection and wasn’t dental at all. I made an appointment with my doctor and discovered that I did indeed have a sinus infection and allergic rhinitis and need an allergy test—all of which would have gone unknown had I allowed Aspen Dental to drill into perfectly healthy teeth. Their obsessive focus on lying to make money, as one can see, can be detrimental to a patient’s health, which is both unethical and immoral. While a business of course has to make money, it is truly a sad commentary when a business geared toward health is willing to compromise the health of a patient for a dollar.