Aspen Dental

I called and asked them before making my appointment was my insurance accepted. They replied yes. I made an appointment for my husband and I to be seen. I filled out all the paperwork and get to the back to get my X-ray done and the lady from the front desk informs me that they don’t accept my insurance. They inform me that I can see the doctor but everything else would cost and that I should continue the appointment so I can get a treatment plan that I will have to pay for out of my pocket. Don’t waste your time with this place they are unorganized and just want your money

I was totally dissatisfied with the Aspen Dental services. They advertise that if you don't have dental insurance, your x-ray and exam are free, yet I was charged $30.00. and the reason for my appointment was to have a cracked tooth taken care of. I left after having been there for over two hours, my "dentist' stated that they would see IF they could fit me in for an extraction that day. I left without any service being rendered.

Everyone was phenomenal. The lady who took my appointment over the phone, to hayze the hygienist who told me stories that made the time pass, to Dr. Buchanan who was very gentle. His assistant was also great. They were very clear with the required payment, and were flexible when I explained my finances. Overall I couldn’t be happier with this experience.

My experience at this Aspen Dental was fantastic. Staff and Doctor were very attentive and did a great job of explaining everything in terms that I could understand. Staff also very friendly and made me feel very comfortable in the office. I will return to this office for sure! 2 thumbs up

The receptionist was very professional, and fit me into an appointment slot the same day I called. The Dentist and dental assisted were awesome with cleaning my teeth, and suggesting preventive dental care ideas. The reason I'm giving 4 stars out 5 is for time I had a 11:30 appointment was seen 35 mins later other than that I'll visit again for my check-up in 6 months.

My appointment was at 2:45. I arrived about 2:30, signed in and had a seat. The receptionist was already with a customer. When I went back to tell her that I needed new patient paperwork she was very rude and told me that my appointment was at 2:30 and I would have to wait to be fitted in. She also told me that I had not been there since 2:30. I pulled up the email and showed her my appointment was at 2:45. She never apologized. When we left my mom told me another lady came in late and the same receptionist was very pleasing telling her her that they would still see her. Other than that the rest of the staff was very courteous and polite.

Special thanks to Ms. Kinda, Dr. Sundin Taylor, and staff. Thank you for everything you’ve done and continue to do on a daily! I went from not smiling to always smiling. Every time I come in it’s warm and welcoming. You’ve been there to comfort my kids and myself. We can’t thank everyone enough. Big smiles from the Johnson family. Keep up the great work!

I have never been to a dentist and had a tooth extracted after the day I had extracted I never felt one bit of pain when I left that office. When the novocaine wore down I took two Aleve not because I was in pain but just in case. Well I never had one bit of pain at all I was very very surprised I didn't take any medication except for those two Aleve I was very surprised very pleased and how they treated me. I would recommend very highly that dental office. I want to thank everybody there. Special thanks to the doctor that treated me. You are the only dentist that I have ever visited did I came out with no pain thank you very much you're a great doctor and I want to thank her sister she was very nice very helpful very easy to talk to you she made me feel very comfortable thanks you again

What an amazing experience! Yes at the dentist! The staff here is completely professional at the same time down to earth. If you are burdened with the stress and anxiety that comes with going to the dentist, it will quickly go away once you’re greeted at the front desk. All smiles and laughs make you feel right at home. The level of service is exceptional. Offering you plenty of options to take away pain if you have any and get you back smiling again.

Honestly I tried Aspen Dental (Hinesville, GA) because my husband used them a few years ago and asked me to give them a try. Never Again! I should have read some of the reviews first. Don’t get me wrong the front desk/x-ray tech/Dr were polite. After taking quite a bit of x-rays, I went to a room where another girl went over them. Then the Dr. came in, shuck my hand and started going through the x-rays and what I needed to get done plus everything else she wanted to do. Now, I went in because I was having pain on the right side of my mouth(which was my concern and priority) and to get a cleaning done (visit and cleaning are covered through my insurance). The visit became all about everything they wanted to do aside from the main thing needed to get done for my pain and gums. Needed a scaling and deep cleaning, some cavity fillings in order to help with what they said to help with gum infection. But then, they wanted to do a root canal and talked about needing a bridge on the bottom left( due to a tooth I had pulled years ago). I didn’t have issues with the left side of my mouth. It was like the pain I was feeling wasn’t a concern because they were too busy adding other stuff. Once the Dr. finished talking and left. I asked the girl if my teeth were going to get cleaned? She says, “well go see the financial person to go over your estimate and then we can do that if you still have time”! Really?? My insurance is paying for this visit and my cleaning and all they were worried about was adding additional work and giving me an estimate! When I sat with the financial girl and she started to go over it, I specially asked her “ Is this just for the scaling and cavities?”. She says, No.... it’s for everything including root canal and bridge. I had already expressed to her that I was just interested in getting the priority work done(scaling, cavities) but apparently it doesn’t matter what the customer wants. What matters is how much can they get! I was done! Told her to give me the paperwork and walked out. It was such a waste of a visit ( I get 2 a year) and my insurance! NEVER AGAIN!