Aspen Dental

The Aspen Dental Staff, are WONDERFUL! I sincerely appreciate, their kindness and compassion. I’m a Retired NAVY Veteran and my Dental experience in the military, was not the best. I am Sincerely Blessed to have found this Dental clinic. I really love the staff!!!

The girls in this office are the best! They are very polite and professional, Lashanda the practice manager worked me in before my actual appointment and also went through all aspects of my visit with full payment options as well as cash payments like I wanted. I would recommend this office to everyone!

Great atmosphere, the staff was helpful and friendly. Gave my daughter good information on how to maintain her braces, what to keep watch on when it comes to having braces. Great place and they got us in the same day

If I could give them zero Stars I would, my crowns have fallin out several times, the last time I went in and they told me they would do the work for free. About a month goes by and I suddenly get a bill in the mail, and when I called them about this the lady had told me that I had consented to getting X-Rays done. No one in the office had explained to me that the X-ray may possibly incur charges. In fact no one explain to me, but I had the right to refuse. apparently to them, concerned is being told to go to the X-ray room and following directions. See people coming really close to finding a lawyer because obviously they don't know how to ask for consent. After I explain lady in the office what was going on, and instead of fixing it they decide to resubmit the claim to the insurance company telling me there's nothing they can do. They have a really twisted idea of what consent is

If they tell you something is no charge because of their mistakes, make sure you get clarification on whats not going to be changed and what maybe charged. Id give them negative stars if i could. Definitely reporting to the bbb

My experience was awesome from start to end. The ladies at the facility are awesome and I plan on bringing my kids.

First time here at the Hinesville, Ga location and it was great. Staff was awesome from the receptionist to the doc. They were friendly and thorough. I went in for quotes and they gave me detailed quotes and the steps I will be taking through the process. I felt very comfortable with them and will be going back.

So, in my treatment plan, I was told to use a medicated mouthwash for x amount of months.
One bottle lasts about 20 uses.
Well, when calling to refill my prescription after just 1 bottle, I was told that this isn't possible because I haven't been seen in 30 days.
Aspen dental advertises that they accept all but state insurance carriers but yet they don't accept my Humana One HMO plan which is crazy because under this HMO plan I would select Aspen dental as my provider and only be covered when getting treatment at their office.
So if you're like me and under the assumption that they accept all insurances, just like their site advertises, you're wrong.
Basically, eventhough I want to commit to their treatment plan, they won't let me! Can't follow through with the mouthwash regiments nor be seen for the rest of my treatment plan while being covered by my insurance company.
The lady I spoke to (kimber?) wasn't helpful either.
She didn't try to help out with the insurance issue and quite frankly, there seemed to be some language barrier...
Too bad, Aspen Dental, I WAS excited to get treated at your office.

If I could give less than one star I would!!! Aspen Dental in Hinesville just opened and they are the worse place you can actually go. I had a 7:30 am appointment on 7/28/2018 and I arrived on time. After waiting 25 minutes, they called me back at around 7:55am. minutes Since the office I needed to talk to opened at 8 (7am CT) I asked can I call them to get my member ID for a Dental plan I purchased in hopes of saving myself some money as I do not work and currently have no dental insurance. Once I got the information I needed, they then called me in the back to tell me that since it was now after 8 they can not see me and I will have to be rescheduled. I waited for them for 25 minutes, but they couldn't wait for me for 5. I had already paid over $400.00 for my extractions the day before so I told the lady that now since I do have the insurance plan I wanted to see if her discount was better or the plan I purchased. She told me that if I did get the info after I got in the seat that she would not come get me out the seat but I reminded her that I am trying to save as much as I could. I am was in the worse pain, I need two teeth extracted....there was only one other person in the lobby and the entire time this was happening, no one else had come in or anything !!!! And everyone knew how much pain I was in. I had been trying to get an appointment in that office for about a week. This showed me that there is no care there at all !!!!! I asked for my money back and I will NEVER go back !!!!! THE ABSOLUTE WORSE CUSTOMER SERVICE I HAVE EVER HAD THE MISFORTUNE OF COMING IN CONTACT WITH.......YOU PEOPLE SUCK!!!!!!!!! I will tell everyone who will listen to me DO NOT GO TO ASPEN DENTAL!!!!!!!!!!

They preformed a very thorough examination, answered all my questions, the staff was very pleasant and professional. Unfortunately due to my high blood pressure they wasn't able to do the extraction that day. I will be returning once my family dr. get my blood pressure down to normal levels!

Friendly staff, fast visit, nice facility. I came in 30 minutes early to fill out paperwork, as soon as I got done with paperwork I waited maybe five minutes, if that, before they called me back. The staff were extremely nice and helpful. They made me feel comfortable.