Aspen Dental

Poor customer service no compassion for the patients that are coming in to get help when they are in need even though their job is to help their patients and make them feel like they have a chance to get the help they need. I have never felt so disappointed. The staff was inconsiderate and rude and instead of making their patients feel comfortable they stood in the back down talking patients that are there to get help. They have no idea what some of the patients have gone through this office needs to humble themselves because you never know when the shoe will be on the other foot. Hope the next patient gets better service.

I cannot begin to tell you how horrible my experience was with this office! My cleaning was overpriced to the tune of $386! I needed a tooth extracted and when I went for this appointment, it was clear that Dr. Sundin didn’t really want to be bothered with me that day. She came in and gave me a shot to numb the area. She didn’t come back for almost an hour. Then, as she begins to pull on the tooth in my mouth, I tell her that I can feel the tool and am in pain. She gives me another shot but doesn’t wait for it to take effect. I am literally clutching the arms of the chair.
As if this weren’t bad enough, when I ask to see the pulled tooth, it was the wrong tooth!
Do not go to this office ever for any procedure! I contacted the office about the wrong tooth being pulled, Florence assured me that she would check into it and get back to me. I have not been contacted by anyone from the office.

Worst experience EVER! Took my partner to this appointment that lasted 2.5hrs just to take x-rays and pictures of the teeth! Waited almost an hour for the dentist to come in the room and go over the same stuff the other lady said. Then when she left the room we were escorted to the lounge to wait 30mins for the finance lady trying to shove the electric toothbrush in our mouth for only $139.99! The only good toothbrush is electric! She says, b4 she tells me our insurance won't cover the $1600 cost for deep cleaning and antibiotics which by the way is a lie. Our dental insurance limit is $4000 b4 we have to pay out of pocket! Oh and let's not forget the $30 charge you have to pay for oral cancer screening another lie. They never presented any proof of the screening or results. Ladies in the back were nice but the one@ front desk was very rude! 🏃‍♂️ 🏃‍♀️ run away!!!!

Front desk lady was very cordial. X-ray tech was like a robot. I could barely understand what she was saying and she talked very fast. Dental hygienist talked very fast also and seemed to want to get done in a hurry. The lady who did my dental plan was very good and spoke very professionally and explained everything to me regarding the cost of everything. What I didn't expect was that everything had to be paid upfront. Met the Dentist very briefly who looked at my gums and mouth. Was very nice. I had to make another appointment to come back to get a cleaning because everyone was going to lunch.i could have gone back an hour later but it would have been an inconvenience.
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Excellent customer service clean facilities with awesome financing and cute nurses you will enjoy your visit.

Very kind and professional staff! Best dental experience I ever had honestly!

Not happy! Needed upper denture. Went there and waited 4 weeks to finally get them. 2 weeks later they split in 2. Got a new set after 4 day wait. Had them 4 days and they split on 2 again. This is ridiculous! Going to get money back. You pay for cheap you get cheap!

I don't really enjoy going to the dentist, but this office made me feel comfortable, the prices were reasonable, and the staff was friendly. I will be visiting again in the future.

Everyone was super nice. The only reason why I didn't give them a 5 star review is because of the wait time. I am big on time management and scheduling. If it says arrive 15 minutes early to do paperwork and I do that, I expect to be seen at my scheduled time. I also don't like time wasted. Once I got to the back there should be no reason why I am waiting for another 30-40 minutes on a doctor who is only going to talk to me for 10 minutes. People have jobs and use their sick hours for appointments. However, I do understand emergencies and being short handed. Their technology was amazing and like I said all the staff were super nice.

My experience has always been great. The technician that cleaned my teeth was awesome. I would give her an A plus plus plus rating. I believe her name was Larissa. I hope I got her name correct. I would recommend her to all of my friends. I would give Aspen Dental as well an triple A plus rating.