Aspen Dental

The people were very nice. They answered any questions that I had. I didn't have insurance so they mentioned a dentist in town who takes medicaid for extractions. The exam and xrays were free and they they told me what I needed to do.

The assistant was not very good. She kept doing things wrong. Dr. G had to keep correcting her as he was working. My mouth kept filling up with whatever water and such and she didn’t suck it out! Dr. G while he is a very good and nice he wasn’t very gentle. My initial visit I was very pleased with the entire staff but with this procedure I was not very impressed.

I recently had a tooth pulled and they were very quick and gentle about it. The staff is great and friendly taking the time to make sure I was ok. My mouth doesn't hurt anymore thanks Aspen Dental!

They said I needed a crown, in hindsight I did not, and after having them do the crown 3 different times, it's still not right. My first appt with a different dentist they did x-rays and noticed a ledge/hole from my crown not being placed correctly. My husband has had the same experience. They filled one cavity of his and he went back once to get it fixed because they did it wrong. The second time it was still wrong and he can't eat on that side. They make you pay before anything is done to your teeth and don't tell you what your paying for.

They explained everything and helped in any way they could. They did more then I thought they would. My first visit was for an exam and they checked every inch of my teeth and letting me know wat can be done. Staff is really nice and helpful.

Dr. Kistler did such a great job on my filling, my experience with her was very comfortable with no pain.

The office is very friendly and worked great together! I felt very well informed about my treatment. I would recommend my family and friends to go see them anytime.

Ever wonder why there is a problem with Aspen Dental? Research the Frontline Investigation which was broadcast on PBS in 2012. The Idaho Falls office dropped the ball. When transparency isn't the office's priority-then the patient suffers the consequences; "Your mouth-our mission," should be "Your wallet-our mission." Since when does an office manager withhold a detailed billing statement/"Treatment Plan" from a patient outlining costs and then provide one after the patient requests it- one which shows an amount close to twice as much as the original agreed upon amount? The office manager demonstrated a classic Dr. Jekyll and Mr. Hyde syndrome when approached about several issues, not to mention misrepresentation of an "Agreed Treatment Plan" and its costs.
Additionally, the ADA recommends an average time to do root planing and scaling per quadrant is approximately 45 minutes-how then does the hygienist complete 4 quadrants of 4+ teeth in an hour and 40 minutes, which included the time to anesthetize the mouth and several breaks due to patient fatigue and difficulty swallowing? Could it be that the entire process was unnecessary, or incomplete? ""Time spent' may be a requirement. Many carriers will pay a better benefit for a one- - or, at the most - a two-quadrant procedure performed at one appointment. A lower benefit is paid toward a full-mouth or four-quadrant procedure accomplished in one day. If a patient requires a full-mouth, four-quadrant treatment for whatever reason, the office should provide a written narrative indicating the amount of time spent on each quadrant. (Insurance carriers usually expect a minimum of 45-50 minutes per quadrant.)" (Takavek, Carol RDH. "Scaling and Root Planing," Dental Economics, Electronic version.)

What about the generic patient instructions after deep cleaning? When Atridox (a local antibiotic) is placed subgingival in several regions, and brand labeling states that the patient should be instructed NOT to brush or floss the affected regions for 7 days, but the generic instructions state to do the opposite-it means the patient has just paid for a drain cleaner costing hundreds of dollars. What about when the patient specifically instructs the hygienist not to perform a procedure if it costs any money-and the hygienist states that it doesn't and does it anyway? Finally, due to safety reasons and ADA guidelines, it isn't standard of practice for hygienists to use injectable local anesthetic on the entire mouth; it can cause swallowing difficulties, loss of mandibular function, and inadvertent tissue injury, because the patient can't feel anything! "The dental hygienist should avoid administering local anesthetics to both the mandibular right and left quadrants during a single treatment to prevent the inability of the patient to control his or her mandible; thus the use of quadrant or half-mouth procedures is usually recommended (see Figure 2). Clinicians report that patients have a hard time swallowing, and replacement of any removable prosthetics or eating soon after can cause gagging. Also, when designing the dental hygiene care plan, the dental hygienist must consider the amount of anesthetic needed to complete the procedure so that they are always staying within the patient's MRD (see earlier question on dosage). In addition, administering bilateral inferior alveolar nerve blocks also increases the possibility of the patient causing self-mutilation of their soft tissue." (Fehrenbach, M.J., RDH, MS, and Logothetis, D. D., RDH, MS. "Local Anesthesia Options During Dental Hygiene Care". 25 June 2014. RDH Electronic Version.). So what happened, the hygienist did just that, compromised patient safety and anesthetized the entire mouth. After filing a report with the State Attorney General, the state closed the case because the Idaho Falls branch never responded- did you get that? They ignored two letters sent to them by a state attorney general's office.

Very friendly,I am a new patient and really helped me with the financial plan too get my much needed dental work done.
I would highly recommend Aspen dental.

Staff was very supportive and concerned about my experience. They went above and beyond in ensuring they not only dealt with my problem, but I had only minimal discomfort. A great experience.