Aspen Dental

Had an appointment last week for a check up. An hour before my appointment the office called to see if i was coming. I guess they wanted to leave early. They took 4 bite wings and doctor examined me.They told me I wasn't having a prophy. I felt very rushed. They took me in at 503 and I was sitting in my car by 515. Then today they called me about my appointment tomorrow and said they doubled booked so I couldnt be seen at 12pm and could put me in at 11. Told them ill take it.

I'm never going to go here. My husband makes an appointment for with my number and his number on my appointment so they could call us. I get to my scheduled appointment to get told we cancelled your appointment because we couldn't get ahold of you. There's phone numbers on file if one doesn't work. People really tend to forgot how hard times are that we have to sacrifice some bills to pay others. And for someone that really needed this appointment it's very disappointing that they couldn't help because someone was too lazy to call all numbers on file.

Excellent service. Got a schedule as soon as possible and in the process to get my tooth fixed. Everyone is very nice and answers all my questions.

I had a crown pop off.
I was able to get a 9:00 am next day appointment at an office 63 miles away (this was the closest office to the campground we were staying in).
X-rays taken (why I have no idea) then the Dentist reattached my crown. Out of the office at 10:00 am.
12:30 on my way home I stopped and bought two fried chicken thighs. Second bite and my crown was off again.
35 mile trip back to the office, 2:00 pm I am back in the chair. No Dentist visit. The hygienist mixes a different batch of adhesive. Now it won’t come off she notes.
Next day … I purchase a Klondike … second bite and the crown is off again! By this time I’m in another part of the state …
I filled out their survey but no call back … I received a bill … I put the bill with my crown on the dresser.
True story.

Staff was excellent and Dr S amazing. Completed so many tasks in one visit. Highly recommend

Had two teeth extracted,after a wk still had pain and soreness and low grade temp. I was told to come in for reevaluate in a wk, no antibiotics ,or other advise given and was told they are very busy. Nice staff but I need a dentist that's not run like McDonald's.

This office far exceeds the professionalism and friendliness then the Glens Falls office!
Dr Reynolds’s and staff took time with me and answered all my questions!
Highly recommend this office!

Pleasantly surprised by the friendliness of everyone there. Even more pleased by the way they are handling my issues. I need some major work done. They explained my options, went through all the costs and options for me. I definitely recommend Aspen Dental of Queensbury
January 26,2023
Following up over a year later. Needed a lot of work, took some time. Picked up my permanents today. The fit, the look Perfect! Couldn’t be happier. These feel so much better than the temporary set.
I’m so glad I went to the office in Queensbury, NY. The staff there, outstanding ! My favorites Amy, Dr Cruz. & April …A+
If you’re worried about cost, they help you. If you’re nervous, they’ll answer all your questions. I highly recommend Aspen Dental, Queensbury Office

Im not afraid of dentists, but this place has the potential to make you afraid. In the three months since choosing this as my dentists office, I made two appointments and had them postponed on me three times; twice last minute and once without notification. When I finally got in for my cleaning, the technician spent less than twenty minutes actually cleaning, and yet left my mouth in more pain than a cleaning has ever done. Went in for two fillings. The dental assistant who prepped and helped never made eye contact, and treated me more like a piece of meat with teeth attached than a person. while I was there the dentist told me she was going to do a third filling, and drilled all the way down almost to the nerve. When they reached the point past where the novocaine was effective, I made a face, and she stopped and in a very quiet, worried voice, asked for the filling material. Then she started to put an unfamiliar tool in my mouth, and when I tried to speak to ask what it was and what she was doing, she interrupted me to tell me “just a slight pinch…”

At the end of the appointment they tried to bill me for over two hundred dollars. When they first made the appointment, they said it would only be sixty, but apparently that molar mold tool they used without getting my informed consent made the cost go up. The woman at the front desk told me a simple filling wasn’t covered by my insurance. Couldn’t give me a straight answer when I said why - told me at first because they used a composite filling, and then because it was a molar. I called my insurance the next day and they informed me that my insurance covered everything they’d done at 100%. Clearly they just want to bill the individual, because then they can charge more for their procedures.

About a month later and that tooth still aches, and I have trouble getting floss in between my teeth in that area, which may cause more trapped debris and more decay.

Came here out of desperation due to a toothache and because my regular dentist retired. Do not go here, even if it is your only option. All they want is money and upsells. I did get in right away, which in hindsight should have been a warning sign. Instead of addressing the problem I came in for right away, they told me all the "other" things I need besides pulling the wisdom tooth(#1) that was bothering me. I asked if it's infected and needed an antibiotic, and they dentist stated "no". After declining the other services they said I need until a future date, they made me an apt for a tooth extraction for the problem tooth two days after my initial visit. First off, they made me pre-pay for the extraction, which was fine with me. When I was called in and I sat in the chair, my blood pressure was taken and determined to be too high to do the extraction. I was told I needed to be cleared by my regular dr. first before they would proceed. I went to my dr. and my blood pressure was high, set up treatment for that, and told me my problem tooth is very infected and you need antibiotics before that tooth is extracted. In other words, if they pulled this tooth when you were scheduled to, you could have gotten real sick or worse. After numerous attempts by me and my dr.'s office to contact Aspen Dental to clear me for the tooth extraction, with no answers or future apts made, I have found another dentist to help me. I do not even care that I paid for a service that was never rendered. If I could give this “chop shop” a zero stars, I would.

P.S. Notice how the generic response to all these negative experience ratings are the same. Calling customer service is not going to do anything. Just take it as a life lesson and don't give this place any business anymore.