Cedar Park Modern Dentistry and Orthodontics

After going to two different dentist offices after this one, I feel ethically I must write a review to share my experiences with others so they can make an informed decision before coming here. I had an absolutely horrific experience about two years ago here that I still think about to this day. I had a cap put on prior to this day that the dentist seemed very frustrated she could not get to a comfortable bite, sighing and seeming very annoyed. She was also pretty rough with me, so when I came back for my cleaning I discreetly asked for a different provider before the appointment. This was completely ignored, and I was surprised to see the same dentist come into the exam room. She had obviously been told that I requested someone else, and treated me condescendingly and was extremely rough with my mouth. She herself did the deep clean (which I found strange since the hygienist usually does it) and did NOT numb me and I was in extreme pain, crying, and asked for a break. She got up and stormed off in annoyance and left me in the room for an hour. She came back and was rude, rough, and even the dental assistant was apologizing when we were alone and said “I’m so sorry it seemed like we were drowning you” I went to the bathroom and was horrified at how raw my gumline was, it was bleeding excessively and looked like someone had literally cut out part of my gum. This was my first deep clean so I didn’t know how wrong this was until later. The dentist was Jessica Cicone.

This was traumatic and borderline medical abuse. To top it off, they told me I needed 2 root canals at a cost around $3,000. I went to another dentist for another opinion and they said my teeth were in GREAT SHAPE. I recently had another cleaning- I had actually put this off for too long due to fear from this experience, and I had no pain or discomfort at all. Still don’t need a root canal either…

This office is unethical and would advise others to steer clear.

I feel like I was put in the situation that I have to buy the insurance and pay more for the X-ray exam and teeth cleaning package. Initially, when I called them to set the appointment, they offered me a special promotion of $59,99 for the package as I haven’t been there for 2 years. However, when I had come and done the X-ray, they informed that I have to pay around $900 if I dont buy the $119 discount insurance as the promotion is not applicable for me. Finally, I had to pay $227 total. And also, the process of cleaning was super fast, only using hand clean for few minutes then apply the buffer. I felt very frustrating and upset about the way they do their business and unsatisfied with their service. Absolutely not recommended. Will never go back .

Cedar Park modern Denistry is the best parental office I have ever been to. The staff is great and helpful. They answered all our questions. The best part is they have Dr. Guan. He is the best. I cannot thank him. Enough. God bless

During 2021 and 2022 I decided to invest in myself and took care of some teeth issues all back to back during that time frame. So I ended up getting 4 crowns and a bridge (technically counts like 3 crowns and spent over $6000 at this place. My understanding (especially after spending that much money) is that the crowns were covered by a warranty of 5 years.
So fast forward to February 2023 and one of the crowns broke, so I made an appointment thinking that there was no problem as I was covered. This is what I found:
1.- Turned out that the one that broke conveniently was a "lab made" crown and not one that was made at the office and in that case there was no warranty. I honestly don't remember having to return for a lab crown and it was saved in their records as a "lab crown" (which doesn't mean anything as you will see). I paid $785 with insurance As I was getting frustrated I started to question how about the other 6 and this is what I found:
2.- Another crown was recorded as "cerecfired" meaning that it was made 'in house", I also paid $785. for that one. So I asked: so that one has a 5 year warranty right?. Answer was no! Then I asked why? answer: because of what you paid.
So question: if a lab crown and an in house made (knowing that an in house is better and that's why it has a "warranty" ) have the same price, why would they use a lab one in the first place ???
Question 2, if the so-called "warranty" depends on what you pay, shouldn't that be mentioned when they tell you that you are getting an in-house crown with 5 years warranty.?
3.- Then I asked about my bridge which I paid almost $3000, to find that even that the Dr confirmed that it was made at the office (cerecfired) and i remember watching how it was getting built, to my surprise it was recorded as a "a lab bridge" (which sounds ilegal) when I asked why, they said that it was because of the amount I paid, and therefore no warranty. At this point I directly asked Dr Guan, "so the so-called warranty really doesn't depend on what material was used where the crown was made or how it was recorded in your system, it only depends on how much you paid for it"? he's answer was , yes.
I also want to mention that before every procedure, the Dr. explained that I was getting a house-made (cerecfired) crown with a 5 year warranty and thats what I agreed on.
So finally here are my takeaways:
For crowns made in-house, there is really no warranty and they should stop advertising it , and if there is it should be very clear that by paying a lower amount that "warranty" is voided.
A practice shouldnt be recording patience services purposely incorrectly to avoid granting an advertised warranty.
I have copies of all my records to support what I am stating and considering legal action.

Decent experience at first, but it was quite pricey. A few months into 2022 they stopped accepting my insurance. I called them to determine if they accepted my new insurance for 2023 and they said yes. Then after I made an appt in January 2023, they called and said they already had enough patients with my insurance so I could pay cash or cancel my appointment - offering no solutions. I have never heard of that, neither has any medical person I know.

Worked out in the end because now I'm at Avery Ranch Dental and they have been excellent from the first time I called. So thanks to CP Modern Dentistry for being subpar, because now I have a great dentist at Avery Ranch.

I don't normally write reviews, but felt compelled to leave Dr. Guan a review after my recent procedure to get a crown put in. After 9+ months of extreme tooth sensitivity and occasional pain (and visits with 3 other dentists), Dr. Guan was the first dentist to discover the issue with my tooth and come up with a comprehensive, yet conservative treatment plan to rectify the problem. Most dentists would have suggested I get a root canal procedure done in addition to the crown (and made an extra $800-$1,000 off of me), but Dr. Guan was very forthcoming and honest about what he thought the issue was and was able to fix the issue in just a couple of visits. After many months of undiagnosed tooth pain, I can't tell you how freeing it was to find the root cause of the problem and how good it felt to be pain free. Thank you Dr. Guan and staff!

The staff was great, very welcoming and friendly. Dr. Guan was very nice and informative. He always explains treatment very clear to me and response to me very quickly whenever I need him. He made me feel right at home and as if I was friend. His team provided excellent service

I love coming here!

I've battled serious illnesses and they have caused serious damage to my teeth, my Dentist and staff treat me with dignity, respect and kindness.

Dr. Schoelman and her staff are awesome! Her assistant Brenda is kind, gentle and has excellent bedside manner, she put me at ease on day 1!

Dr Schoelman has taken her time restoring my teeth's health, and getting me ready for some cosmetic changes.

Frontline staff like Kat are always warm and friendly and Kat a fellow cancer survivor is genuine kindred spirit.

Kudos to everyone on knowing their jobs and doing them well!

Strongly recommend Dr Schoelman !!!!!

We have been coming here from 1 year , each appointment every time waiting time is 30 min or more.sometimes it happens I totally can understand but every time is so frustrating. Please don’t over book patients that you can’t handle it.but Dr. Henery ohiomopa is really good doctor

Dr. Chiu and his team at cedar park dentistry treated me very well. They answered all my questions and made me feel safe and comfortable for my procedure.