West Coast Dental of 6th Street

Stop with the upselling of unnecessary items. I came in for one specific thing. I will be reporting your establishment to the dental board.

Wait time is at the least an hour even with first morning appointment.
I am not happy with the service because they always seem over booked, and dont have the time to go over the treatment nor give enough explanations of future treatments. I always leave with questions unanswered.

Very disappointed with these people. Receptionist very nice and polite, but the person who handles insurance claims are really bad and such lair. I went 3 months ago for the first time and was told that they were going to check with my insurance company and let me know what was covered. After calling them several times to find out if the insurance responded, they finally asked me to go today (after at least 5 calls and 3 months later). They made me go just to let me know that they didn’t have a contract with my insurance company and were pushing me to pay out of pocket. Such a waste of my time, 3 months waiting for nothing. Right after I left I called my insurance company directly and was told that the office didn’t submit any request until 1 week ago, all those times I called to ask if my insurance responded they lied to me by telling that they were waiting for a response when in reality they never submitted a request. Changed to a different dentist already.

FRAUD ALERT!! My husband and I provided the dental company with my insurance information and we were both charged out of pocket fees. I was charged $755 and my husband was charged $400. I immediately called my insurance company and they told me I was only suppose to pay $260 for the inlay (which was never done because we we moved out of town two days later and couldn't come back). My husband was only suppose to pay $160 and he is still getting billed for work that was not finished. I have been trying to get my money back and have only been able to get $375 back. This company is fraud and has been taking advantage of their customers for who knows how long now.

Over the weekend, I cracked my back tooth eating almonds. I came in as an emergency without an appointment first thing on Monday. I am so beyond thankful that I was paired with Dr. Monica. She took a quick peak at my mouth and immediately understood what was going. After a couple X-rays, she showed me that I had fractured my root completely. Even though I'm not well versed in dental terminology, she explained absolutely everything in the simplest terms and what my options were, but ultimately my molar could not be saved. I opted to have the tooth removed the same day. I would have usually taken a few days to think it over but I felt so comfortable and trusting in Dr. Monica's care. 15 minutes later, my tooth was on the doctor's bracket table with a bone graft placed. I am really looking forward to my post op visit next Monday with Dr. Monica. So far I am virtually painless, just a little tenderness. Next step, implant! Thank you Dr. Monica, you are truly an angel.

I made an appointment for my 4-year old in preparation for her first day of school this fall. It was on yesterday at 1pm, and I made it clear to the caller it was her first time at the dentist. We checked in and the receptionist said there was a longer wait because some staff went to lunch. I figured they be back in 30 minutes since the waiting room was completely full. We ended up waiting for 2 hours! My 4-year old was bored and restless and wanted to go home. I kept telling her this needs to get done. At 3:10pm I approached another receptionist and told her how long we were waiting, and even asked if we should reschedule, she showed some empathy and checked where we were at in the list. She said she would be next. About 5 minutes later, my daughter's name was called. The dental assistant did not show any tactic to console or convince to try to sit on the seat so that her x-rays could be taken. So, she ended up not getting x-rays and we went to one of the examination rooms. My daughter was crying, scared, kicking and screaming. In comes the dentist and my daughter freaks out. After a couple of attempts to calm her down, the dentist then says maybe we should schedule her with a pediatric dentist. I immediately was upset. What do you mean? Are you not specialized in pediatrics? Why then are you in this exam room? She said it was protocol. General dentist take a look and then based on what they see would refer the patient to the pediatrics. She had no business even stepping in. I told the dentist I specifically told this office it was her first time and that she was 4-years old. I was so livid I got our things and stormed out. I wish they would pay more attention to the details, especially if it's a new patient and a kid. If you have children, my suggestion is to make sure you make an appointment with a pediatics dentist, regardless where you go.

Had high hope for this place, but got catfished.
Over the phone the receptionist were very nice, personable, and professional but in person they had no patients, were over whelmed and were unprofessional. Everything seem passable up until the dental exam but when I was seen by the doctor it was so rushed didn’t bother looking at the rest of the mouth just said open wide and yup! This is what you need then walked away and was told to wait for their finance person for my options on my procedures, as I’m waiting there in pain I can hear the employees talking about taking shots, after their celebration shots the finance advisor walks in to tell me my option which are ridiculous in price and gives me a prescription which I’m allergic too after stating many times I’m allergic to that kind of antibiotic so I repeat myself again and he brings me a new prescription and my weird and regrettable experience comes to an end.

Outside of the kind reception, I had a terrible experience here. Everyone felt rushed, and dentists were literally tripping over each other in my room. One hygenist dropped a mouth guard on the ground in front of me and put it back in the drawer without cleaning it. After almost an hour wait I got to talk with a dentist who looked in my mouth for all of 30 seconds before recommending a 1300$ treatment and no explaination, then left never to be seen again. I was rushed to payment where I learned there were parts of the expensive treatment I hadn't been told about included in my bill. No one could explain it. I opted to get a second opinon before paying and was promptly dismissed.

After writing a negative review on a survey they sent me, I was contacted by someone on their HR team, only to be called a liar for my survey review and argued with to come back. I wasn't going to write a review until then.

Stay away from this dentist. They care more about your money than your health.

If a person is a new patient I don't think it would be good to have all the information from insurance ready prior to the appointment. I filled the paperwork out online at least a week prior to my appointment thinking it would move me along faster but it took 30 minutes. By the time the X-rays and dentists saw me and finally financial manager to tell me what it'll cost to clean my teeth 2 1/2 hours of waiting, no cleaning yet. If you put people at the front desk 30 minutes prior to opening people might get seen sooner. Patients weren't brought back til 9:30

I went for a deep cleaning and every single cleaning in the past has been thorough even sometimes needing two sessions to do it right (one for the top one for bottom). This cleaning took about no more than half the time. It felt very rushed, dentist never checked in how I was feeling, and I didn't feel the care as other dentists would. It seemed like they were trying to spend the least time as possible to get paid the same from the insurance company. I would definitely not recommend until they improve their level of care. Other than that, the check In process and front desk staff was very attentive. I liked being able to fill out my information prior to showing up onsite to cut down on the time.