West Coast Dental of 6th Street

I had no symptoms when I first walked into the door and now have had complications from a filling which I’m not sure was ever needed in the first place. Not to mention I’ve paid over $800 in fees for the services provided. They force you to pay for procedures up front before the dentist does anything. I’ve never seen this done at a dentist’s office before. Will be looking for a new dentist.

I was contacted in advance by email and by phone to confirm my routine appointment for checkup to sign off for orthodontic treatment. Saturday morning I arrived on time, front desk and X-ray technician were very helpful but was told one hour into my appointment that no doctor was available that day due to an emergency. I understand emergencies happen but there is obviously staffing issues that need to be addresses. I’m planning to find other dental solitions if this continues.

Was not packed but the customer service was not great at all. it didn't seem like they would even give me the time of day. I went thru a referral so I traveled farther than usual since I'm not from that area. If I would've known they were just going to blow me off and not even bother look at my situation I would've never bothered and just waited like I'm doing now with a dentist in my area. The dental assistant attending me wasn't courteous at all until my husband stepped up to speak for me which it should never come down to that especially when someone is in unspeakable pain that doesn't allow them to speak. The west coast dental near my area which is van Nuys seemed to be way more helpful and had way better customer service.

They were very friendly n treated me very well. Thank you very much.

Do not go here. I work in the medical field and I wouldn't usually write a negative review on a medical establishment but I am appalled at how I was treated here. The first time I visited this office they had no idea what they were doing as far as my insurance was concerned, I took the morning off work for my new patient exam and didn't even get in to see the dentist for 4 hours because that's how long it took the front desk to figure out my insurance coverage...only AFTER I called the insurance company myself were they able to get it together. They took my radiographs and I saw a relatively nice male dentist who wanted to talk to me about cleanings, fillings, and braces which is unfortunately not what I was there for. I needed my wisdom teeth removed. They didn't do any work on my mouth that day. They shuffled me into the finance office and Norma proceeded to break down how much oral surgery was going to cost me. She asked me what kind of anesthesia I wanted; what my pain tolerance was? The end result according to Norma was that my procedure including anesthesia would cost $437, and I scheduled it for the following Friday. Fast forward to Friday morning at 7:30am both my girlfriend and I took the day off for my oral surgery. I checked in with the front desk. The receptionist proceeded to ask me how I was being anesthetized? Why they didn't know this already I wasn't sure. I told her that I spoke with Norma at my last appointment and we scheduled sedation and extractions, she told me not to eat after midnight, and to bring someone with me to help me get back home. The receptionist then tells me their financial manager Norma, MISQUOTED me and my procedure was actually going to cost $900. Excuse me? They then proceeded to tell me that it was "okay" because they can finance me...it is NOT okay. They gave a credit for to fill out while I waited 2 hours in the waiting room (starving) waiting for Norma to come in. I DID NOT want their mistake affecting my credit. Norma finally arrived and she admitted to her mistake, said she "assumed" my PPO insurance was going to cover my sedation. I was still liable for $800. We agreed on a payment plan, $430 down and 2 more payments over the next two months, no credit necessary. I went into surgery and came out only to find out that our lovely friend Norma had run my credit while I was asleep after I repeatedly told her not to, told me it was protocol and had me sign all the forms while I was coming out of sedation which I am pretty sure is illegal. Worst experience I've ever had at a medical office of any kind.

Melissa was very helpful.
The staff even helped me get approved to make very very low monthly payments.
I felt very well taken care of; They have fixed my trauma of going to the dentist.

Your appt wait time is atrocious. I waited 2 hours for simply X-rays on one trip and an hour for a consult.

It’s like I’m a baby again getting brand new teeth the experience is awesome,91 percent pain-free.

Wow this place is amazing! So I have a Health Net Provider thru Medi-cal, and don't you know I didn't know I was reassigned dentists, and Wear Coast Dental gave me a phone call on my NEW number btw, and let me know they would be assisting me with my dental needs from now on. We made a quick and easy appointment and and it came with a free "braces" consultation. Upon arrival I was greeted with friendly "attractive" professionals and Dr. Monica was able to do some moderate dental work on me and left me happy. I rate 5 🌟's

I usually hate going to the dentist . Not only is it painful but then the cost and the feeling like I'm being cheated. That wasn't the case here . Everyone was so warm and kind. They explained all my payment options and helped me choose the one that made sense to me. I walked away feeling Like I actually came up. Great service great experience 10 out of 10