West Coast Dental of 6th Street

My Ortho appointment was schedule for 11:30am. It is currently 2:10pm I’ve been waiting for 3 hours to be seen and I’m still waiting! This is unexceptionable to assume that people have 3 to 4 hours out of their lives to wait around. It defeats the purpose of having an appointment and is extremely inconsiderate. Please work on your scheduling I can’t stress enough the level of inconvenience this is to paying customers.

Great staff. They went through all necessary steps to make sure it was safe for me to have work done due to me being pregnant. They really care about there patients. Oral surgeon got the job done quick, painless and safely. - Brittany

Staff at West Coast Dental 6th St location was friendly professional and knowledgeable

The worst dentist I’ve ever been to in my life. Horrible waiting times. I waited 2+ hours for an ortho appointment. Thats is completely outrageous. The fact that there are barely any orthodontist’s available is not right. Messy and unorganized staff as well. I definitely do not reccomend this place. All they will do is waste your time

I’ve worked in customer and consumer service for over 10years so I know the importance of making customers and patience feel heard and respected.
I called their office after a previous worker scheduled me for the wrong time (no biggie. It’s an honest mistake) but the person I spoke with (Betty) continuously cut me off while I was talking. I asked her nicely “can I please explain this to you because the last person was confused as well” AND SHE CUT ME OFF AGAIN.
I then tried to proceed to explain to her my circumstances and she continued to cut me off over and over and over.
By this point I’m quite upset and aggravated as I am 35 weeks pregnant and my patience has run thin.
I asked to speak to someone else and she told me there was nobody else.
I asked to speak to her supervisor and won’t you believe she cut me off AGAIN to tell me the supervisor wasn’t in.
(All the while she kept a calm voice as to make it seem like I was overreacting)
I did not get my issue resolved, I ended up hanging up and calling the call center where their service was polite and empathetic. The call center representative fixed my issue IN LESS THAN 1 MINUTE.
See how easy it could’ve been had my problem been listened to…

Tiffany helped me with all the things I needed and was very professional about it. They were really quick and very nice! I recommend 10/10

You can improve by telling people over the phone what their insurance covers. And not letting them waste gas. And stop telling ppl that no insurance covers certain procedures!

After my third visit I can confidently say I feel lucky to have found Doctor S. and West Coast Dental. Doctor is concise, attentive, and intuitive, he is also very kind. His right hand lady Delmi is an angel from heaven who made the process all a lot easier on me. (I have really intense anxiety about doctors hadn't been to the dentist in a long time so I must have been a handful) Even still every visit is great and I'm always happy to see Delmi again! They are very attentive to pain management, and my root canal was a work of art, perfectly executed. If you haven't been to the dentist in a while don't expect a short visit. The gentleman who broke down our financial plan and what my insurance covered is very friendly, he explained everything thoroughly, and he helped us pick out a good payment plan. Most of the other patients I've seen are very long term and it's for a clear reason.

Update: I just confirmed with my insurance company that my deep cleaning was covered. The West Coast Dental office manager tried to charge me hundreds of dollars for a service that would have been at no cost. I will be filing a complaint with the Dental Board.

Absolutely horrible business and not recommended. They denied me my yearly cleaning covered by insurance and tried to get me to pay extra for a deep cleaning. Unprofessional and disorganized. I had to wait over 2 hours for them to price gouge and sell me additional services.

NEVER COMING BACK! I'm not one to write reviews but the service at this clinic was just awful I feel its my duty to warn anyone considering coming here. I came to this location due to my insurance being accepted here. I only wanted an examination for my wisdom teeth which need extraction and a regular cleaning because little do they know I had recently already had an extensive dental check up at another location, so I knew my teeth are in good condition. From the moment I arrived it was clear they did not care for my concerns and only wanted to receive money. I was was told by the finance staff member, and not the dentist herself, that I would have to get bone grafts after my wisdom teeth extractions even though there's no need for them but because each cost $450 and would have rounded my $200 extraction to about $1000, well of course more money I would have to pay , then according to them I need them. MIND YOU they offered to get all the procedures done same day I was there (plus an unnecessary filling for $250 not covered by insurance) but I told them I couldn't stay due to work. So when I was leaving they wouldn't even schedule me in for my wisdom teeth extraction which was the whole reason I had gone there. The dental cleaning I received (which was covered by my insurance) was only 10 minutes long and the only thing the dental hygienist did was floss, apply the cleaning solution and some "medicine" (which again I had to pay $150 since my insurance didn't cover it) and didn't even do any of the scraping part to remove tar in my teeth. I've been to other dentist that have done basic cleaning that lasted longer than 10 minutes and at least checked all my teeth. I'm a young adult female that came alone so they clearly saw me as an easy target to just pile on all these extra procedures with out of pocket costs and didn't even bother to listen to my single request of scheduling my wisdom teeth extraction (but momma didn't raise no dummy and declined the other procedures). It's disgusting that patients can no longer trust health facilities to feel safe and in morally conscious professional hands. Its clear that this place is just looking to take as much money out their patients (or insurances) as possible. LOOK OUT FOR YOURSELVES AND REMEMBER YOU CAN ALWAYS DENY A PROCEDURE IF YOU ARE NOT CERTAIN OF IT!

SERVICIO TERIBLE! Lo unico que este dentista quiere es robarle el dinero a sus pacientes. Esten alertos de los procedimientos que el dentista les dice que "necessitan" hacer por que la triste verdad es que nadamas quieren sacarle el dinero al paciente. No confien en nadamas una opinion de un dentista si piensan que son muchos procedimentos o muy carros no los accepten y vallan a otro dentista para recivir una segunda opinion. Este lugar esta buscando a personas que puedan ser facilmente manipulados a aceptar cualquier tratamiento que les ofrescan para agarra dinero. Esten atentos y no accepten la primara opinion de un doctor/dentista. De preferencia no vengan a este dentista.