Aspen Dental

The staff members that helped us were very friendly and efficient.
We were greeted by the friendly receptionist who walked us through the new patient process which didn’t take that long. I brought my elderly father in for a denture repair and they were able to repair it on site the same day! In fact it was finished earlier than promised. We appreciated that.

I had never been to an Aspen dental facility before so I didn’t know what to expect except what I had seen advertised. All in all it was a good experience. They did put us in an office with the finance person after the consultation and while she was very nice and friendly her job obviously requires her to “suggest” additional services and it felt kind of salesy but she wasn’t pushy.

My only other less than rave review point would be about the cleanliness of the individual patient spaces (where the chair is). It was very dusty and needed a good cleaning. My house gets dusty also but I am not doing business there.

It was great, everyone was super nice, I was in a lot of pain, they were a huge help. New to Aspen, will recommend!

I was here for the first time in April 2022 for a 6-month check up and cleaning. After many x-rays, the doctor shoed up and in an instant she determined I had bone infection. The treatment was about $7,000, but with my insurance, it would go down to $1,700. They put me in an office where they made me sign a contract and pay half of it as a deposit. I was puzzled, but I usually trust doctors, so I went ahead, paid for it, and went home without my cleaning done. They'd refuse to do a cleaning unless I do the bone infection treatment. That was my first red flag. Once home, I carefully looked at the proposed treatment and it included all sorts of non-necessary things, among them a $150 electric brush. I already have and use one, and nobody mentioned to me this was included in the bill.
I called my insurance and they suggested me consulting with another dentist. I did, and I DO NOT HAVE BONE INFECTION. I called Aspen Dental to cancel my appointment and get my money back. They reluctantly refunded me, but not without a fight. I requested copy of my x-rays, but I never received them.
My wife came here also for a first appointment the same week, and they also found her bone infection. She ran away from the place!
This place is a money maker scam. Stay away! There are many other dentists in town with ethics and your interest at heart. Not this one!

Great People work here!!!! From the time you walk inside until you leave. Everyone is professional, kind and pleasant. They make sure you understand what's happening and listen to what you want and inform you of what you need. I was told about this dental office by a co-worker. If you have any doubt or insecurities or fears about dental services. Leave them at the door and walk in. 10 stars!!!
Thank you. SJE

TERRIBLE!!!! DO NOT DO IT!!!. My husband got his dentures here and they are awful. Don't fit have "fixed" them 3 times and he's had no teeth this entire time. Money back guarantee which they don't honor. Went to a different dentist he laughed and said those teeth aren't right at all. You can get better teeth at a Halloween store. Don't waste your time and money!!

I had 2 teeth that needed pulled as I was in extreme pain. I went with Aspen Dental because the had an open appointment the next day. Had my X-rays and exam done. Was told that they would call in an antibiotic and I could have the tooth pulled in about 3 days. After the exam they sent me to someone to discuss my suggested treatment plan. I was shocked when they handed me an estimate for over $6,400. I declined and asked if I could just schedule my 2 extractions to be done, she went to speak with the Doctor and I was told that they would not pull my teeth unless I went with the gum treatment plan, totaling $3,200. The staff is very kind, but it’s ultimately all about the money to them. I will take my business elsewhere.

Horrible customer service. Was calling to set up new patient visit. When I told that to the lady that answered she said uhm okay please hold. I held on hold for four minutes, phone started ringing , someone picked the line up then put me back on hold without saying anything. Hung up and called back and now no one answers and the hold recording just says someone will be with you in less than a minute but it’s been three and still holding. Guess this is my sign to try an office that actually wants customers.

BEWARE they will try to tell you that you need services that are not necessary and then require full payment of said procedures just to be able to make an appointment for them. I went to another reputable Dentist and was told my gums are healthy and I do not have a plaque issue. I did not need the procedure Aspen Dental told I needed. I was in high hopes of using a Dentist within network. Quite disappointed in the way it is going or actually not going. First the initial visit x-rays...I was told I needed a deep cleaning, I had two large fillings that would need crowns... Ok with the cleaning but crowns? My response, "If it isn't broke don't fix it." The Aspen system was down and they said they could not get the cost of the procedure and walked me to the waiting room. I was never told that the were not going to do the procedure. I sat there for a half an hour. After waiting I asked the girl at the desk when I was going to be seen as I had already been there 2.5 hrs. She said I don't have an order for you. I asked you see a client sitting in front of you...the receptionist and you don't ask if you could help.. OK so then I was told I had to make another appointment. Ok let's make another appointment she said I would have to pay in full before the appointment could be made. Pay in full for service not done... nope never in my life have I paid for a service before it was done. OK so we will wait for the system to be up then we will get a cost estimate and insurance coverage. Eleven days later in spite of calling and leaving messages I again had to call them to find out what was going on. I just spoke with my insurance they have not received a claim yet for any work done by Aspen. My confidence is eroding. This was a mistake. I asked for my records to be sent and digital files of the x-rays be sent to my email as I will have my two brother in laws who are retired dentists review them I still have not received them.

Went in with issues.staff was helpful gave me different options and I left with no worries and good plan.Happy to have them on my team !!

Scanning/x-rays were very thorough. My deep cleaning experience was thorough and much less of a strain from past experiences with other hygenists. Appreciated the techniques and equipment and skill used very much.