Aspen Dental

I went in for a toothache. Aspen Dental refused to take out the tooth.
They wouldn't take care of my pain until I put down $3200. for dentures. Then they wanted to schedule ALL but 6 teeth were to be removed.
I went to two different dentists to be told I honestly DO NOT need all my teeth pulled.
I insisted a refund .
They did give me MOST of the money back

2.5 stars. I rescheduled an appointment to get a different dentist (insurance reasons), only to have that same first dentist see me. The first dentist ended up being in network with my insurance, but Aspen messed that up.
They also try to sell you lots of things. I was given a non-descriptive bill and thought I was just paying for a procedure, but i was actually paying for special toothpaste, mouthwash, and a $135 electric toothbrush additionally. Later, I saw a second detailed bill that spelled everything out, it was underneath the first non-descriptive bill. I think they should have verbally told me what I was paying for or at least given me the detailed bill on top where I could see it. I was able to return the toothbrush, though.
However, all the doctors and hygienists and techs were really nice, and I’m continuing to go back. I’m not dissatisfied with the dental work they do.

I had a very positive experience at Aspen Dental in Bloomington, IL. Dr. Rai and Dental assistant Nick treated me with respect and compassion and were very professional in everything they did for me. They made a very stressful situation easier to bear. I feel that I have received the very best of care from Dr. Rai and Nick and I highly recommend this facility for dental care.

This was my first time going to Aspen Dental and everyone from the receptionists to the doctor were great! Bria my dental hygienist was THE BEST! She made sure I was comfortable and understood everything that was going on. She also didn’t make me feel bad about anything. Sometimes dentist offices aren’t great at communicating things to you but this was nothing like that. Thank you everyone at Aspen that made my first experience so great! I will continue my dental care needs with this amazing staff at Aspen Dental in Bloomington IL ☺️

Went there for a second opinion. Was offered a full mouth review of what could be done not just a "bandaid" fix. The treatment plan was well explained. Since I do not have insurance a payment plan was offered that had options that would work in my budget. The entire staff was friendly and very good at what they each do. All of them including the Dr. was knowledgeable and able to explain things clearly. Why did I hesitate to change Dentist? I now have a new home for my dental needs. A huge thank you to all of the staff!

Love my experiences at Aspen Dental so far. The staff is fantastic & my doctor is so perfect for me. Very knowledgeable, calm & explains everything that will be happening in the future & what to expect. Only one thing I believe they need for people like me is gas!! Will let you know what happens after next Monday when my teeth are removed!!

Super friendly staff! The girl who took my x-rays - Erin, she was fabulous. My visit was smooth. They were clear and concise. I even ended up learning quiet a few facts about teeth in general. Definitely recommend Aspen Dental if you're looking for a new dentist.

Don’t ever ever ever go here! I went in for a first appointment they made me do X-rays over and over didn’t do anything for my mouth or the problem they were to busy trying to discuss a payment plan. Asked me if I wanted to wait 45 mins extra for a cleaning and I left. The second time around the dental hygienist was cleaning my teeth then a co worker asked to see her and I heard them in the other room talking about their weekend instead of finish my cleaning she was in other room for 20 mins. She was very rough and unconcerned about her patient. The third and final visit I had enough especially cause I went in for a fill and without my consent had someone “practice” on my mouth. I left shaken it was a nightmare. I will definitely be telling people about them and a joke of a practice they are. Here’s the kicker they sent me a bill and my insurance has a claim with them have they answered anything no..do they expect a payment from me yes lol.

Worst place EVER!!!! Aspen has billed me when they shouldn't have. They even had me pay 110.00 dollars for a day I wasn't even there! The dentist screwed up my crown so now I have to have it all redone! There was 510.00 dollars they didn't submit to my insurance company! I'd say this is a lawsuit and I'm most definitely pushing for that! Since January 1st I should of only had to pay 802.00 dollars out of pocket which I've paid 1,515.00 out of pocket. Seriously worst dentist place you could ever possibly go to.

You don't have to worry about serving me in the future, I won't be back. Also have talked to my family and friends. You won't see them in the future. Had my tooth drilled down for a cap after a root canal. My gum was injured, had a deep cut above the tooth. I knew something happened when they stopped drilling and the assistant blasted me with water and suction. They started to drill again. The assistant said, is that one holding together, meaning the drill. They did a scan when they were done, it was bloody in the area that was injured. The Doctor stood there and said, I wander what that is. They finished the work and the assistant put gause in my mouth and said it would stop the bleeding. After around 10 days it was swollen up like a grape and hurt up under my eye. I called the office and they refused to see me. A few days latter I called and changed my appointment and they said I could come in and get it checked on the day of my old appointment. I had to get medical attention myself so ended up not needing that appointment. I finally went in to get my cap and asked about the injury to my gum. The Doctor said, oh that didn't happen and that was her answer. My answer to that is we are all only humand and we have axidents and make mistakes, but most of us don't look a person in the face and lie about it. Some truth and some advice on how to take care of it would have been helpful. Most professional people don't lie to their patients. A professional lie detector test would be great for everyone involved including myself. To anyone that reads this, don't send your children there, don't send your elderly parents there. Read every review you can including the better business bureau. Be careful, don't be trusting. Also, I was told I had to pay for this in full before I got the cap. That is what I did, I paid exactly what they asked for, but according to the reviews, they continue to bill people after they pay everything in full. I'm concerned about this and probably won't get to write another review so here it is.