Aspen Dental

They are great to work with and explain everything so well. I sat in with my boyfriend to get a couple teeth extracted and the Dr and staff was so go with him and talked him through the procedure as well as supported him. We will defiantly refer family, friends and co-workers to this office. We also do not have dental insurance and the finance department was so great to work with and they made sure that we could still get our work done and be seen.

Besides the receptionist, the dental hygienist, dental assistant, dentist, office manager never introduced themselves to me. The dentist actually walked into room with full mask on and talked to dental assistant for a few minutes about what I was there for and then came over to adjust chair, she first adjusted wrong way then leaned me back and went to work without saying a word to me. She didn't take mask off and actually talk to me about what she found and some of my options until she was done. Office manager went over options, tried to upsell me on everything. Prices were crazy from what I researched they should be for partial dentures. Finally agreed for her to let her print up quote for just tooth extractions which was reasonable price with my insurance. She tried to get me to sign the form that said "Payment arrangements and acceptance" but said it didn't obligate me to anything. Worst dental, optometry or doctor appointment I have ever had in my life. Very unprofessional and unfriendly.

It’s just a dental mill. Don’t bother making an appointment. You aren’t taken in at your appointment time- it’s first come first serve and they don’t tell you that on the phone. So there’s absolutely no point in having an appointment. Then they won’t do a 5 minute procuredure on the day you scheduled an appointment. They want another appointment! The office manager is completely unprofessional and didn’t give her name or title. She is supposed to talk to you after you are examined by the dentist. I’ve never heard of such a thing. Money money money grab chain. The dentist actually seemed like a nice woman. I feel bad for her.

Jason at the front desk is awesome, Heather (dentist assistant) is awesome, and are Crew is awesome! I have more work to do but they were great about explaining what needs done and helping me to schedule it out based on my budget!

I went there for the first time the other day. I was so disappointed when i left. Not only was there a screaming match between 2 employees while i was there with my 6 year old. The office manager lied to me about my insurance coverage. I have 2 insurance policies for dental. She was telling me i had to pay 50% for all work . that my 2nd company wouldn't pick anything up till after i used ALL my benefits from my primary. She also wanted me to pay my deductible for both insurances even though it was only processing one. When i questioned that it has always been the 2nd policy picks up what ever the primary doesn't up to a certain dollar amount she told me i was wrong. And that it all comes from corporate. Then they were pressuring me into getting more work done then what i needed and wanted. They refused to do any actual work the day i came in and said that i would need to make a follow up appointment to even have my teeth cleaned and that i had to pre pay today for any work i wanted done. I asked why they couldn't even clean my teeth and i was scoffed at because they were closing soon. Mind you i made an appointment. I was there 15 minutes before my appointment and they kept me waiting in the lobby for 35 minutes. They only had one other client in the whole time i was there. Absolute waste of my time.

Went in for wisdom tooth pain, got free x-rays and exams for being a first time visitor! Staff was extremely polite and helpful. They identified the issue among other issues which I have chosen to put off for now due to cost. They scheduled me two weeks out to see their oral surgeon(luckily my pain subsided after a few days).Fast forward to D-day. Oral surgeon was amazing got me in the seat quickly but had a complication with seditive machine making it impossible to "put me under". I was nervous and they told me I could reschedule but I decided to go ahead anyway. I am glad I did, it only took him 10 min to get the tooth out and other than the needle hurting at the beginning to numb me up it was completely painless! I'm glad I was not drugged up. It seems unnecessary now that I have done it without. Great team that took care of me start to finish I will definitely be back!

I was there for the veterans appreciation day and after paying $1,600 out of pocket, having 12 teeth pulled, a set of upper dentures put in that didn't fit and cut my gums up so bad that I now can't wear them they then sent me out of there with no pain Meds and had to go to the emergency room that evening to get some pain relief. When I tried to express my concerns to the office manager "Jessica Malmberg" of how I've been treated she got defensive and dismissive. My suggestion is that if you want to show your appreciation to the veterans you should encourage them to go elsewhere. I left there in more pain then when I went in and feeling like I just got screwed over

Waited for an hour, then asked the front desk personnel if I was going to be seen soon. The woman looked offended by my inquiry and became very rude, defending the wait times in a dental chair as normal. My wife also had a bad experience at this same location with rude and borderline aggressive staff. Will never go to another Aspen Dental and will caution all others to pick a different dentist that values their patients and treats them with dignity and respect.

Aspen Dental has really qualified staff and Dentist. I am going to stay with my Dentist that I started this process with because she knows me and I have a lot of Dental work needed and just want to stay with my Dentist that I started with. I have already moved my appointments to the Aspen Dental Office on CIVIC PKWY. You were all wonderful and quite good at your jobs. I am staying with Aspen Dental just going to follow my Dentist. Thank you all so much. Sandra Hoffma

Cost was great. They were professional about things. Only thing was when I made the appointment I told them that the tooth needed to be pulled and took time off from work to do it, but they had scheduled someone right after me and I had to come back the next day. Glad