Aspen Dental

I'm one of those people that have panic attacks with dental procedures. Today, however, was a very good experience. The dentist took the time to talk to me a few moments before she began her work, and did the work with no errors and complete professionalism. This is a high quality dental office with employees who are kind and very skilled at what they do.

Make sure the lady on the phone hears you correctly. I waited 40 mins past my appointment time just to be told there wasn’t enough time to fix my dental issue for the day. Maybe if I got in around my actual appointment time, we could have got it done. receptionist could use some re training. She said she misunderstood and thought I needed a referral to Iowa city. Not one time did anyone mention Iowa city in our conversation. Wow. Completely unbelievable.

My fiance called yesterday (2/6/2023) asking if they took her insurance, the lady responded we take most insurances, and they could get her in first thing in the morning (2/7/2023), and when my fiance asked specifically if they took her insurance, she hung up. So today (2/7/2023) my fiance drove up there for her scheduled appointment, they told her they didn't accept the insurance, and didn't even apologize for the inconvenience. Very unprofessional. Do not recommend if you prefer a customer service based business.

Have been going there for more than 10 years. I had 2 cleanings scheduled 6 months apart. The second cleaning was canceled because their hygienist is not very consistent in scheduling. It took me some time to reschedule because of holidays and such. I call to reschedule and they tell me that I HAVE to come in as a new patient, get x-rays again, the higher office visit charge just to get the cleaning that was canceled by them. She said every 2 years if you don't come in, you have to be set up as a new patient. I asked when last time I was in. She said November 2021. I said 2 years would be November 2023 and it's only Jan 2023. And this is the kicker, I kid you not, she said they "Go by the year, not the month and date." So even though technically it's only been 14 months since my last visit, that renders me a "new patient." So if I have to pay to be a new patient again, even though a loyal patient for over 10 years, then I will just set up as a new patient with another dental clinic.

It was one of the best dental experiences I've ever had. The staff was extremely nice and helpful. I recommend to anyone looking for a great dental experience.

Nobody "likes" the dentist. Lol. This office couldn't of been more phenomenal! Every staff member was personable. They were extremely professional. The cost and service was exceptional! Thank you !

The staff there was very nice and explained everything to me that needed to be done. Also helped me with financing to fix my teeth. Very much grateful. Would highly recommend.

At 1st my visit to the office was not as smooth as I hoped. I had given staff insurance information before hand. My appointment was not prepared for, and in short left open ended. So I took matters into my own hands and made the follow up call. I spoke with a regional manager who immediately tasked for my appointments and was a complete "Gem" to work with. My husband & I are set with our treatment plan and excited to get our new smiles 😃 Thank you Jessica for your determination and professionalism! See Y'all soon!

Wait time was minimal. Everyone was super friendly. Felt that all staff was knowledgeable! Not anxious about going back!!!

Super friendly, non-judgmental and welcoming atmosphere. Entire staff is very polite, knowledgeable and thorough.