New Town Dental Arts

I know of multiple patients, including myself, who have left this practice for various reasons. It's an unfortunate thing, since the practice operates out of a very nice facility, and the front office staff are pleasant enough.

But back in the treatment rooms, the staff and Dr Springman seem to be in a constant state of disarray. Example--dental assistants frequently left the treatment room to retrieve instruments or supplies from adjacent rooms, audibly rummaging through cabinets and drawers, then returning without proper hand washing or donning fresh surgical gloves, at least from my point of view. Many procedures involved as many as three different assistants during different aspects of treatment, further upping the chances of cross contamination.

Dr Springman's chairside manner left much to be desired--during one particular visit to repair 5 cavities (yes, 5 in one sitting, "routine" she said), she left the treatment room on two separate occasions for extended times without explanation or an "excuse me for a moment". Meanwhile her assistant had her gloved finger in my mouth in a most uncomfortable manner without a word spoken for what seemed like an eternity. During the same procedure the doc aggressively filed between my teeth with a sandpaper-like flossing material to adjust the gaps, cutting into my gums, and even standing at one point apparently for better leverage. I felt completely disrespected as a captive patient having to endure this type of treatment.

As for the resulting quality of work on my 5 "cavities", I can only attest that a scant 6 months later two of my front upper teeth were transluscent in places, meaning the filling material was applied too thinly. The other three filled teeth have clearly been "patched". In other words, a manifestation of inferior workmanship. That's essentially money down the toilet for me and my insurance company.

Oh, and then there's the hard sell seemingly to use the maximum insurance billing as quickly as possible into the new benefit period, such as me suddenly needing the 5 cavities (referenced above) repaired on the first week of the new year, and needing 2 additional crowns on the heels of a very expensive Invisalign teeth alignment program they highly recommended. However they failed to mention any other pending issues until I was just finishing with the Invisalign realignment. And let's not forget the oral cancer scans and the fluoride treatments heavily lobbied for by the staff including the doctor herself while I sat captive in the chair.

So I left after little over a year and several thousand dollars lighter in the wallet feeling that my trust had been betrayed and I had been handled disrespectfully. As importantly, I did not appreciate feeling like a cash flow machine for what I considered to be substandard care. Neither did my wife and friends who left the practice for similar reasons.

I always enjoy my appointments here. My cleaning was quick and painless, and their newcomer employee "Snow" kept me laughing as we transitioned between tasks. Thanks to the staff for your excellent preparation and safety precautions, and for taking the risk to serve your patients. A+

I wish there were more stars to give for this practice, as it exceeded my expectations. I have worked in dental/ ortho care/ healthcare for over 18 years. I highly recommend NTDA. Katie is by far one of the best dental assistants I have ever encountered. From the moment I spoke with the front office staff I knew I was in good hands.. Her knowledge, expertise and professionalism have far exceeded any expectations I had. Charlotte was my hygienist, her gentleness yet efficiency was exceptional. Dr. Howard is my dentist and I could not rave more about her and her team. Dr. Howard has the best chair side manner and made me feel beyond cared for. I think the best compliment I can give this wonderful team of ladies is that I felt like part of their family after I left and I wish I could see them every week instead of every 6 months. Thank you to everyone who was/ is involved with my dental care and I appreciate each and everyone if you.

Dr Flores has done a total of 3 fillings on my 7 year old and she was amazing every step of the way! My little guy didn't even feel the needle when it was time for an injection. Dr Flores took the time to show my little guy the proper way to floss between his back teeth since they're still baby teeth and pretty crowded making it hard to get back there with floss. Both of my children love every visit to New Town Dental Arts!

They treated me like family. I was in town for a couple days when the healing cap on my dental implant came out. My dentist back home is closed tomorrow and I didn’t think I should wait till Monday. I called New Town Dental Arts because they were the closest dental office. The receptionist was very kind and professional. She checked with the dentist and they let me come in right away. This is in the middle of the pandemic. The female dentist (sorry I don’t remember her name) was great. She was able to put the cap back on without much trouble. Unfortunately the cap must have worked it’s way loose over time and my gum tissue had grown over the implant post.

New to Williamsburg and the staff could not have been more welcoming. All members of the care team and office staff were knowledgeable, professional and kind. Very modern office, too. Very glad this was the first place I called!

I love this staff!! Professional, friendly and great service! If you don’t come here your missing out on the best dentistry in Williamsburg! Why go anywhere else?

Doctor Flores and her entire staff from the front desk personnel to her dental associates/assistants are all top notch, second to none. Everyone is super friendly, very caring and professional. I choose Dental Arts for a reason and couldn't be happier with my care.

I recently relocated and have been searching for a new dental office. I made the right choice with New Town Dental. From the moment I scheduled my appointment, the staff was very attentive. During my appointment the hygienists were very detailed and thorough. They explained the entire process. Definitely will recommend New Town Dental! Thank you!

I and my husband both give New Town Dental Arts a Five Star.