Monarch Dental & Orthodontics

I didn’t plan on leaving a review, but since prompted, I will. I made an appointment to get my teeth cleaned & one tooth in particular looked at. After being there for an hour and having said tooth looked at, I was lead to pay my $75 bill. When I asked about the teeth cleaning, the lady checking me out said they don’t offer “non-regular clients” teeth cleaning. This has been my dentist for 13 years. I’ve paid over $3,000 in dental work last year alone. I should have been told I wasn’t a candid to get my teeth cleaned upon calling. The guy who normally does the billing wasn’t there, but he’s always been clear and helpful.

I am very disappointed in monarch dental. I had a temporary crown on for a month and I called after 3 weeks to let them know that I have been hurting and couldn't drink water because of the so I was dehydrated. They said it was because of the temporary and that the permanent crown would be better. When I went into the office for my appointment at 9:30 in the morning I didn't get back to the treatment room until 12:10. They told me they were short staffed. I asked several times how long the wait would be while I was there and told them I would have preferred a phone call so I could have waited at home. I had to send a friend to my house to take my dog out to go potty. What's in the treatment room I let them know that I have been sensitive to the cold water and asked if I needed a root canal. They did an x-ray and when they put permanent crown on I let them know that it hurt really bad because I didn't think that was normal. I really felt like I needed a root canal and they told me that I would be sore for a while and to rinse with salt water. By Thursday evening I was in so much pain that I couldn't eat or drink anything. Of course the dentist is not in on Friday and I was supposed to leave the country to go to on a dive vacation the next morning which I had to cancel! I had them transfer all of my paperwork and x-rays to a different dentist. My treatment there was unacceptable! I had to go to an Emergency Walk-In clinic to get antibiotics and pain meds until I can get to my new dentist on Monday.

You'll get much better service and treatment in a 3rd world country! This is definitely the worst dental office in the state of Arkansas and more than likely the entire United States of America! It was by far the worst experience I ever had in a dentist office after the 3 1/2 hour wait I finally got my x-ray done and as soon as I was seated in the chair an older lady "assistant" told me to get out I was dumbfounded on what brought this on. My insurance paid for the x-rays and I was also sent a bill for $245.00 for the x-rays which I refused to pay. I would not even send a snake to get work done here! My advice is to stay clear from this dental office!
As far as being told to contact
Charlotte@monarchdental
I would not waste my time talking to you! So just keep your standardized reply to yourself

I needed an extraction plus a root canal. I live 2 hours away and they were able to both at the same time! The dentist was exceptional at easing my high anxiety, he made me very comfortable to where I had zero pain during the procedure. The entire staff is awesome! Super friendly and helpful, I highly recommend this dentist.

They have a friendly staff but seems a little scattered. I had to pay office visit before being seen, then had assistants coming in twice to discuss my options, twice. Made me pay before the procedure was done and sat there for almost 2 hours before doing the procedure (extraction). Monarch needs to try for a less stressful way for their patients. Massage chairs, a view, privacy, televisions in the rooms. That's my regular Dentist office has all those wonderful things to make it pleasant. Monarch is expensive compared to other Dentist offices for sure.

Edited review: the staff and Dr.smith was very friendly at my recent visit yesterday. They asked if my after surgery was causing any pain which it wasn't. Although the dentures didn't get fitted because of my swelling, they tried their best too. The front staff, back staff was very polite and explained what to expect of the aftercare of my surgery, so thank you all for that to the staff and Dr.Smith.

The intake by the staff was professional and the staff was very kind! It was a beautiful office very clean and welcoming. The dentist that I saw was charming and funny and I truly appreciated his candor! I look forward to when he can help me with my smile after I get all the preliminary work finished.

I have had two root canal and crowns, one crown replaced on another tooth. They were so amazing keeping me happy and extremely satisfied! They answer when you need them to in an emergency. They called me right when they opened today because I was in pain and needed another root canal and crown. I was up because the pain would not let me sleep. As soon as they called. I was in the chair within an hour. I also had an old crown fal off last night. They fixed that right up! Very flexible, understanding and definitely go over and beyond to make you feel comfortable and appreciated!

I haven't been to the dentist in a while and I had a tooth that needed to be pulled. I was extremely nervous considering I have had all bad dentist experiences in the past. Everyone at Monarch was super friendly and helpful in easing my nerves. They made me comfortable and did great at explaining everything I needed to know. Also a very clean and friendly environment!

Had to wait outside to be seen. Then, they couldn’t file my insurance for some reason . So I pay 400 for an extraction that hurt terribly and hurts worse the next day! They only care about money and closing the deal on you like at a car lot!Do not recommend!