Island Dental

Stellar service , care is top shelf bar none. Nurse / assistant is on point. Only thing I’d say is never quit & don’t change. Best I’ve ever been to in my 47 yrs.

Dr. Hoke and Kari are amazing. They both are so very thorough and only provide the best care. My family and I are fortunate to have them as our dentist and hygienist. Thank you for all that you both do.

Both Elaine (hygienist) and Dr. Lee are patient and personable. They are great teachers giving me lots of good information.

Island Dental was great. They were helpful and understood my fear of dentists. They provide gas and other options to make it easier. The Hygenist was super freindly and funny. The Dentist was poliet and gental. My only issue is having to drive from Lahaina but that is what you do for good care.

Staff was polite helpful and professional. My son felt comfortable during his teeth fillings. Thank you again for continuing to keep your staff and patient healthy and safe during the covid pandemic.

I have used Island dental and their staff for over a decade now, and they have always done a good job on my teeth. They are professional, friendly and upfront about costs. Highly recommend them!

A busy place so schedule early. The lady who scheduled us after my son’s appointment is extremely helpful and the dentists are so knowledgeable and professional that my teenager goes without complaint. A very big deal for me is that they accept my son’s insurance. Thank you Island Dental!

I hate Dentists! I haven’t been to one since I moved here 3 years ago but Dr. Dugan is amazing and the staff made me feel very comfortable! Would highly recommend Island Dental!

Chantel is AWESOME and my fave hygienist! The staff at the desk also FABulous. BUT AND A HUGE BUT. This NEW $15 CHARGE they call a FACILITY CHARGE tacked on to your bill (already they make sure to bill your insurance for everything they can) is COMPLETELY RIDICULOUS and shows how the main concern is not for their patients but for what they can milk them for! No other business I deal with has tacked on such a BOGUS charge "due to covid!"

When I first started going to Island Dental they were smaller and the staff was professional and friendly. It was easy to get appointments in an emergency and they even had 24 hour on call service. Then they expanded, lost their office manager, took on more dentists, and everything changed. 24 hour emergency is long gone. I never used it, but it made me comfortable to know it had been available. I began having trouble with the hygienists. None of them stayed very long after the expansion. I was going every 6 months and might get the same hygienist twice and then they were gone. I scheduled to see my usual hygienist by request and when I arrived she wasn't there and another hygienist ushered me inside without introducing herself. I still don't know her name. No one called me to say my hygienist was unable to keep her appointment with me, so I was not asked if I wanted to see someone else. I didn't. The first thing she did was start denigrating my teeth and oral hygiene, clearly not having read my chart to learn about my saliva gland that doesn't work and open mouth breathing that causes excess plaque to build up quickly. I guess it's just easier to blame how the patient brushes their teeth and deny they do it right. I tried to explain and she went on and on disregarding me. I shouldn't even have to explain what should be in my chart every single time I have my teeth cleaned. I should be able to come in, sit down, and relax while my teeth are cleaned. I don't pay them to be 'educated' and/or 'convinced' I don't brush my teeth when I do. I pay them to clean my teeth. I was going in frequently for professional cleaning to "take care" of my teeth, though the service was far from professional. I still don't know the hygienist's name. She reminded me of an automaton. A recording and robot could have provided the same so-called "service". To make matters worse, she was trying to twist my arm into using a product that I was allergic too. The dentist and I had come up with a solution, but in her mind it was better to make a "recommendation" I use a product that has been well documented to cause an allergic reaction before and was not what the dentist recommended that had been working better than anything else ever did in the past. She clearly imparted that she didn't believe me. Everyone probably gets the same lame educational speech and same treatment without regard for their individuality. Patient's aren't all the same. Health conditions can change things up. Good care comes in tailoring the recommendation to the patient and, most important, LISTENING to the patient in order to make the best recommendation. A year or two ago Dr. Dugan used a cement I am allergic to that was also very well documented on a lab report and made me very ill. It took 2 months for the lining of my stomach to heal after it dripped down my throat for 3 days burning my insides. When I returned to their office to have it removed, I found out something I was allergic to was used even though it was right on the lab report in my patient file. I let that one go as a mistake, they happen. Now it's gone too far trying to coerce me to use something that is damaging to my health. They're supposed to be helping people, not harming them. I don't feel I should have to defend myself to protect my health every time I go in. I often felt like they thought I just had an anxiety disorder, which I don't. In fact, my GAF score is 99, much higher than the vast majority of normal people and at the high end of the optimal range (91 - 100). Exercising due diligence in the face of their gross errors and coercion does not make me an anxious, it makes me a responsible person looking out for and balancing my overall health. Allergies should be in the chart and be automatically addressed and, most important, taken seriously with respect for the patient's "overall" health. I am very, extremely disappointed in Island Dental.