Aspen Dental

I absolutely hate the dentist, but the staff at ASPEN have completely changed that. Jill, and Bridget, along with Dr Alex and the female dentist made my entire experience 100% better. I have never considered going back to a dentist and following their plan for my dental routine, but now I will be going back to follow up on my cleanings and more. They are the most comfortable people to be around and ASPEN picked a good team to work at a dentist office.

Really nice could not ask for better service and staff they are so good and working staff

Offices are nice, bit cramped though. Was in for a tooth extraction and it was by far the best one I've ever had. They did try to upsell me on other services, but when I said no due to budgetary issues, they understood and backed off. The actual extraction was very quick and painless. First time I've ever had a good experience like that. The pricing was great, my other dentist priced themselves out of at least one customer. I will go back for more services in the future.

Ok so if I could give this place less than one star I definitely would. I will never again recommend this dental office to anyone ever again. The reason why is because I took my wife there for a check up and to possibly have a cavity filled. They came back saying that she had 10 cavities. Well this didn't sit well with us so we went to another dentist for a second opinion. Well come to find out she only had 2 not 10. So Aspen Dental is only out to get your hard earned money. Stay away from them. They will say you have more wrong than you actually do. My advice is go find a private practice and stay away from Aspen Dental.

Very professional very gentle said what they were doing the whole way I really like this place

I have heard of Aspen Dental because they are very popular however, they blew me away with their efficiency and Awesome Staff as Well as TOP NOTCH Customer Service, we will be apart of this family from here on out, Thanks for the warm welcome, you all made my daughter and I feel right at home!!!

Let me tell you about my experience at Aspen Dental in Arnold. I called to see how much a root canal would cost they said they don't give quotes on the phone or take any other dentist x-rays. That I would have to come in and get x-rays from them. I asked how much. Jill the office manager that I talked to said oh it's free if you live in Missouri and we'd have to charge you if you lived in Illinois. So I said I can just come in and get a free exam, she said no you have to make an appointment I said ok let me make an appointment. I got the appointment for the same day. I went in Courtney who is behind the desk charge me $45 I explained to her that I talk to somebody in the office and they said it was free. She said I don't know what you're talking about the charges is $45 so I paid it. I got my x-rays then the dentist came in and told me what I needed done. Jill and Rachel were in the room Jill said oh I talked to you on the phone, I said you're the one that told me the office visit was free, and Rachel corrected her and said she's an existing patient and that they would credit my account for $45. Treatment would have cost over $9,000 for two root canals and two crowns with no insurance. Since I haven't had my teeth cleaned in over a year I decided to use the $45 credit towards a cleaning I asked you how much a cleaning would be. Jill said $153. So the next day I called and I talked to Sean to set up an appointment for a cleaning . I asked Sean how much is a cleaning he says $123. I gave him my name and told him do I have a $45 credit on my account he said yes and made the appointment for the same day. Brooke did my cleaning I thought she did a great job. When I went to pay my bill after the cleaning they said it would be $166, I said no no no. Jill said 153 and Sean said it was 123. So I paid $108 plus I had a credit for 45 which would have brought the cleaning to 153. Two weeks later I get a bill in the mail for $58 that's shows on my account that I didn't pay. I called and talk to Sean explain the whole situation he said he would put a ticket in for the $58 it's been over a month now and the problem is still not resolved. I would not recommend Aspen dentist. Doesn't seem like anybody knows what's going on in that office. And they keep giving me the runaround. If this doesn't get resolved soon I'll go to the attorney general, the Better Business Bureau and channel 13.

They wanted to do work that was not needed. They would not do a standard regular cleaning on me. They told me it would be unethical for them to do this. Everything they wanted to do was not covered by insurance and what was covered under insurance they wouldnt do until you agreed to do the non-covered stuff. This place knows nothing about ethics.

I get tons of anxiety when faced with going to the dentist, they made me feel very comfortable and worked with me to get one had to be done taken care of. The ladies in the office are super nice! I'm glad I decided to give them a try!!

Do not waste your valuable time and money here.

I’ve been waiting for Invisalign retainers for months and when I call no one can provide me with a solution. I get the usually “we will give you a call back” and I will not hear from them. Been a constant go around with this location.

I kept going here for Brooke because she’s great but everyone else including that new doctor have no compassion or care for their customers.