Black Hills Pediatric Dentistry

Always a great experience the only not so nice thing this last visit was the front desk person-with wearing masks it makes friendly service a bit more challenging since you can’t see someone smile. With that being said, our check in gal came across annoyed-couldn’t understand what she was saying and she was clearly annoyed. Sorry!

I would NOT recommend this facility for smaller children . I have been to 2 other pediatric dentists in 2 other states Montana and Colorado , and they do things very differently. The biggest thing about this facility is they think they can take your child into the back room with out you . They seriously will not allow you to go in no matter what age . Any other place I have been to even when they had to do work on my 2 yr old daughter , it wasnt pleasant but they allowed me . The female doctor you could tell was very irritated , through her fake smile and her trying to stay calm when I told her she would not be taking my child anywhere . My twins are 3 , I WILL NEVER let a doctor no matter what take my child any where with out me knowing what's fully going on . The girls at the front desk aren't very pleasant either , I found one that smiled out of 4 . And the dental assistant was even less pleasant , she didn't smile and was very cold.
PLEASE SOMEONE OPEN ANOTHER PEDIATRIC DENTISTRY IN RAPID ! For us parents who care what happens to our children!

This place is nothing but a money scam and SO unsafe. When I got in there I saw a dental assistant and I was told that they like to do all the services on the kids without the parent in the room with them. I told her I was not comfortable with that and she said I could sit in. When the owner/dentist came in, I was told that my daughter couldn't have any services done UNLESS I agreed to let her go back without me. My daughter is 5 years old. I brought her in because she had 2 cavities and some tooth pain. She has a lapse of insurance coverage and they were willing to work with that, and so to get my daughter out of pain... I had to agree. They took her back for the tooth cleaning and when they tried to do the 2 shots to numb her, my daughter refused the second shot and wouldn't allow them to go further. I told them if they would let parents go back, they wouldn't have to put so many kids to sleep, of course recommending that's what I do now. And of course they said I wouldn't be able to sit with her while she is put to sleep either. On top of that, they have a strong reputation of throwing a silver cap on the teeth as opposed to fillings. When I told them I didn't want all silver caps on her, I preferred fillings if the caps weren't necessary... She told me I could go somewhere else then cause she wouldn't do it. They were rude, no empathy for the kids without their security and my daughter told me she asked them to get me several times and they denied coming to get me AND denied stopping although she asked repetitively. My daughter has NO reaso to lie to me and this is unacceptable!! Don't bring your kids here. There are several family dentistry offices that work on children and will allow you to be present. Not only that, but I will post an updated review on whether or not the new dentist says she has to have silver caps. They informed me two of her teeth would need caps per any dentist she would see, but they wanted to do 6 caps because my daughter is "high risk" for cavities just because she had them between her teeth to which i was honest about not flossing her teeth. I will post another review once I find out the prognosis from another dentist, which I'm positive will be different. Just because my daughter is on Medicaid doesn't mean I'm poor and stupid and you can take advantage of me and my child and do what you want. Several other offices with more knowledge and that are less money hungry to run cap scams are available. Beware!! Any office that won't allow you to go back with your child could very well be doing things they don't want you to see, or not doing things they should be. My daughter is more comfortable with me around, so they're logic is nuts.

This was our first big boy dentist appointment. Great experience from start to finish! Welcomed at the door. Sat in fun reception area for kids complete with Dr Seuss playing on the TV's. When called back I was invited to join for "consultation" with the hygienist. She explained everything to both of us. Made my son feel very comfortable from the get go! I went back to reception are and they went back to exam rooms. Soon after they came and got me x rays in hand. All good news! First the hygienist gave me the run down. Then the Dr came in and introduced himself and covered all info with me. It's great how they take the time to explain and make the little's comfortable with the process.

The reason why I am giving a review is because my kids have told me very bad things about this place. My oldest whom is 13 said he will never go back there due to them being mean and not numbing his cheek before the shots and they would yell at him. Also asked my 7 yr old which has sensory and ADHD were they mean and he started crying saying yes mommy. I called community health dental got them in and they are the best ever. My kids are now glad to go to the dentist again.

That do a great job and so friendly

Took my 22 month old for his first dentist appointment. He has done white coat fear after a doctor's appointment with lots of unpleasant tests. The dentist appointment was super easy and painless. Dr. Williams was understanding and quick, as well as thorough answering questions.

Both my kids have been coming here for years. Never had a bad experience. STAFF IS very friendly and does very well with my youngest who been going since he got teeth and he's about to be 7.

Myleigh had a bad experience with a previous dental about 4 years ago. She enjoys BH Pediatric Dentistry. She says the staff are really nice to her and she dentist is good to her. She will continue to keep coming back.

Do not take your kids here, I repeat DO NOT TAKE YOUR KIDS HERE. Not only have I heard terrible horror stories from other parents but I have experienced one myself. We took our 2 year old son in to get a back tooth capped. They asked for me to stay in the waiting room because it would be easier on my son if I wasn't in the room. Now I know I should have listened to my instincts and said no but I am a first time mom and thought the dentist knew best. Boy was I wrong. My son came back out to the waiting room with tear stained cheeks and red patchy skin from screaming so hard. I found on his arm red dots like finger prints from someone holding him down I asked the assistant about them, she said oh we had to hold him down a bit. A little shaken up I went ahead and left only to fully examine my son over. His arms were bruised because they held him down with such force, you could clearly see the assistant hand prints on my two year olds arm. I was so upset for trusting the facility to treat my son with the best care and failing to do so. When I confronted them they acted as though it was normal to hold kids down and acted as though they did nothing wrong. 1. Never trust a dentist if they won't allow you back 2. They should have stopped if my son was this upset we should have talked about laughing gas or putting him under. Since this experience I have chosen a dentist in gering Nebraska with Wyoming pediatric dentistry and that experience has been 10 times better!!! I highly recommend them, but please do not take your kids to black hills.