West Plano Modern Dentistry and Orthodontics

One of the best dental experience I've had in a long time. My DA and my Dr. were both very welcoming and made me feel comfortable about my visit. They listened and conversated as if I've been a patient forever. To say the least i know my teeth need work and just after one visit I left extremely happy and far more confident about my mouth!

I was recently in as a driver for a friend who was seeing the oral surgeon and was able to experience about an hour of observation. Reading through some of these comments after my visit has me in complete awe. I saw a very friendly staff, one had a thick accent and was hard to understand, but her knowledge of insurance was impeccable. The other young lady was speaking Mandarin to an elderly couple, and the gentleman (manager)? I watched lift a patient , into his wheel chair and assist him in his appointment. Exactly what I need in dentistry. People who love what they do. I would give them more stars if I could, instead I booked me an appointment and left my current dentist, i will update you incase this was just a one time experience

It was bad experience if I give a one star I will give it to the front desk lady only.
First; I went for routine 6 month cleaning they used my insurance budget for different kinds of X-ray because they thought my insurance will end after a week since it was last week before the new year but actually my insurance end in September the next year… and Now I don’t have enough amount in my insurance budget for another X-ray if needed .
Second; the doctor came and said she can’t do regular cleaning because I need deep cleaning for the bottom gum and I have to pay $350 from my own pocket . And refused to do it anything.
Third; I was waiting for more than 3 hours for regular cleaning then ends up with the Doctor left and the clinic almost will close..

Dr.Partow, Dr.Baag and the dental assistant Robin are some of the best I’ve encountered in the dental field. They provided excellent compassionate patient care. Robin and Dr Partow are very gentle and easy going and are great about making you feel at ease. Only two stars due to the front desk team, and financial/insurance and office manager (Chris). The front desk are the first point of contact for patients and should be friendly and calming towards patients, instead the front office here is cold. Alexis is somewhat personable but still. I have dental insurance and still paid $1400 out of pocket for a root canal and a crown. The provider wanted me to get a deep cleaning done but I cannot even afford that due to how expensive it is, I thought that insurance would cover it at a 100%. After discussing with my insurance surprise surprise It is 100% covered. Here’s where my issue is, I work with medical insurance, granted it is somewhat different. However when I questioned the front on the cost, that’s when I got more of an attitude. When I inquired further on the CPT codes I was given and the fact that my insurance couldn’t find some, I was told that it’s an internal code that isn’t billed to insurance instead patients just pay out of pocket. I was also assured that I would get refunded for any overpayment once my insurance paid out which they did, they covered more than what this office stated they would and then they came up with a different way to charge me the $550 difference for the crown, fyi, if you get their in house crown it’s apparently an extra charge that they do not bother to notify patients of nor provide any alternatives when discussing treatment options. I’m currently having my insurance fight for me to receive my refund, and quite honestly will more than likely proceed for legal action pending the investigation. The CPT codes billed to my insurance and my benefits is what I should have paid but instead they came up with the whole “oh well you got your crown done here it’s an up charge” I’m sorry but I would’ve MUCH rather have dealt with coming back in a few weeks to get my permanent crown than overpaying. Also surprise surprise, for my root canal they over charged me by almost $300. Do yourself a favor and go to a different dentist, preferably ones who don’t thrive on scamming their patients. I highly believe that my root canal was messed up and have to be in pain till I figure out my financial situation to be able to go to a different office.

I recently started going to Dr.Mitra. She is very thorough. Her staff is kind and friendly. Chris went over and beyond today by scraping the ice off of my car while I was being serviced!!! I highly recommend.

Dr Partow is by far the most caring/experienced dentist in the field today. She creates a plan, and the staff makes it possible for you to get the work done as needed.

I always have a lot of dental work but this office makes me feel so at ease and thoroughly explains any procedures and costs. The front desk staff are all so welcoming and helpful! Dr. Partow is one of the best around

This place is horrible. They tried to tell me I needed over $2000 of dental work. Luckily I didn’t believe them and got a second opinion and I don’t even have a cavity. Stay away. They will lie to you just to make a profit.

Very great dentistry office! Alexis is super friendly at the front desk. Jessica is the best dental assistant and Dr. Partow is amazing!

Omg! This was the best dental experience I have ever had. The staff is amazing and the dentist is awesome also. They are patient and take the time to explain everything and make sure that you are knowledgeable of your dental benefits and also provide other payment options as well. Thank you Modern Dentist West Plano you rock!!!!!!!