Aspen Dental

I didn't have insurance at all and they helped me I had an appointment today and Skylar was the best I've ever had she made me feel comfortable I am for sure staying here they treat you like family

Great experience here! Everyone is so friendly and do a great job explaining everything thoroughly, the payment process, xrays, treatment plan, etc. And prices are definitely doable!

They were wonderful with my 92-year-old mother....patient, spoke loud and clear enough, and met her needs. We are very pleased.

I would give the staff more stars for being nice, but don’t go to aspen if you just want a cleaning. I was misled multiple times(2 different calls that I requested a cleaning) while scheduling my appointment and spent an hour and a half doing exam, X-rays, etc only to be told I have to complete their treatment plan (that was not covered by my insurance) prior to getting my cleaning!! I repeatedly said I need a cleaning and that I will not be doing anything else since I only have insurance for 2 more weeks before moving out of state. I stated this multiple times and after I complained at the end they said they book cleaning appointments a month out anyway...so if they had told me that first I would never have gone here!!! I wasted an hour and a half of my life. Never going to aspen again!!

My experience with Aspen Dental was excellent. The entire staff individually and collectively offered caring, professional service. Their warmth and friendliness put me at ease during what could have been a very anxious time for me. The doctor and his staff were confident, informative and made sure I understood the treatment plan and costs involved. I felt cared for and comfortable throughout my visit. I would highly recommend this team of caregivers.

Would of given zero stars if could.I made an appt 2 weeks ago to get a tooth looked at that’s busted and hurting me was told I would have to wait. Then today the day before appt the call me and say they have to reschedule appt to later I said ok and they started there speech that they could not just pull a tooth but had to do a comprehensive exam have a doc look at me and tell me what they wanted to make my mouth better not caring what I wanted. They are a bait and switch company luring you in with free exam then try to up sell you on everything to make a profit. Stay away from this corporate ran company and look to local dentist in your area

Just wanted to get a cleaning while having to be in wisconsin a few months. They said I had to get x-rays and exam first. That all went ok. Felt like I had a good dentist. All was well until it came to the "office manager" (code for high pressure sales person). I needed a filling but couldn't get just a basic one my insurance would cover. Seems like in a wisdom tooth it doesn't have to be pretty just fix the tooth! Dentist had okayed the basic cleaning but the hygienist had tacked on a fluoride treatment. Told them I didn't want the fluoride treatment just the basic cleaning. They didn't want to do just a basic cleaning without fluoride. Seems like if the patient declines a treatment then you shift to explaining why it would be in their best interest to have it, but if they still decline take it off. You don't tell them they have to have it! The dentist and I could have come up with a plan pretty quick. I trusted him. The high pressure sales and BS about having unnecessary fluff built in not so much. Bottom line is I can't get the treatments I need there because sales says I can't get them without all the other stuff they want to sell me. The dentist and I seemed to agree on a plan. His plan would not have been cheap but I felt it was based on sound reasoning and didn't include things I didn't need. My problems began when the high pressure sales person came into the picture and started adding things the dentist HAD NOT said I needed.
Aspen dental left a message to call them. So I did. This is system wide. The whole system at aspen dental is geared to maximizing profits and disregarding patient wishes. They are of the view that they know better than you what your treatment should be and it is their ethical obligation to not allow you to get any other treatment that deviates from that because they know what is best for you. If you like the idea of letting big brother aspen make your decisions because they only have your best interest at heart then go there. If you find this attitude as disturbing and offensive as I do Aspen dental is not where you want to do business. I think their true motives are profit driven and have very little to do with helping patients. My advice is to avoid them!!!

Overall, a negative experience

Pros:
Dr. Kim was great! Sensitive to pain, anxiety, etc. and a decent communicator
Reception is SO CHIPPER and friendly!

Cons:
Multiple scheduling errors
Lack of continuity in dentists
Dentists made diagnoses mistakes
Big company - you get lost in bureaucracy
Billing not handled in a timely/accurate manner

My husband scheduled with Aspen Dental because of its handy online scheduling service. If you’re nervous about calling to make an appointment, this is nice.

I originally came in with tooth pain in a remaining baby tooth. The dentist I saw did not diagnose a cavity despite the pain and sensitivity. I returned six months later for a cleaning and saw Dr. Kim (who my husband and I like) who found that the tooth was not salvageable due to cavities. I scheduled an extraction. (When the tooth did come out, there was extensive decay including a deep crack with a noticeable hole in the side, enough to cause the adjacent tooth to discolor. I’m shocked that the original dentist did not find these issues)

When I showed up for my appointment, I found that the receptionist had entered it into a different day than what was on my appointment card and email reminders. She tried to make it right by allowing me to stay for the last appointment of the evening, just before close. That was two hours after I had been scheduled to be seen. When I did get to see the dentist, she had not been informed that it was for an extraction; the receptionist had entered it as an exam.

This was not the only time I had been incorrectly scheduled.

My husband needed many fillings, and was happy to work with Dr. Kim, who was sensitive to his anxiety and liberal with the nummy stuff. Our last appointment was to have several of his teeth filled in April.

We paid at the counter that day, the full amount of the service according to reception.

Seven months later, we received a bill for additional payment. I called to determine why we were being charged after we paid what we were told was the full amount and after seven months. I was put on hold, and then told they would call back with more information. A month later, I had not received a call. When I called back, they informed me it was due to insurance and processing times. The receptionist I spoke to said that the determination had been made that we owed additional payment two months after the service by our insurance provider, but offered no explanation as to why we didn’t receive the bill until seven months later. She – and their failure to follow up on their own – gave me the impression that due to the large corporate structure of Aspen Dental, we just fell through the cracks.

I would not recommend working with Aspen Dental after our experiences.

Pretty bad experience for both my wife and I. This place only cares about maximum billing. Make sure you find out how much they will charge you on top of insurance. They also add things that insurance won’t cover to jack up their bills.

TV ads suggest they will work with anyone who doesn't have insurance with a payment plan, which they would not in my case. I needed a tooth extracted, and they charged me upfront for a "surgical removal" which was not needed. After the procedure the dentist told me I'd be getting money back on my credit card. I was never told by the office personnel how much that would be. I had to call the office myself to find out. In addition during the procedure, the dental assistant did not appear to know what she was doing and the dentist was barking orders at her which made my anxiety worse. Three days after the procedure I developed severe pain and throbbing in the socket; I called their Emergency after hours line and was told someone would call me back. Nobody called. I'm not impressed with this place at all and will not return.