Aspen Dental

I had my wisdom teeth removed and not only was the staff more than helpful with the extraction as well as helping me figure out the financial part of it, but they helped me out tremendously during the procedure to keep me calm and relaxed. Dr. Austin Peterson was amazing and so professional. He did a great job. I will return for all me dental needs because of the awesome staff that helped me. I would give more than 5 stars if that was an option!

All the staff is courteous, they are prompt, friendly, and very helpful. They listen to your concerns and are more than willing to help in any way they can. I chose this office because of cost effectiveness and found that they are more up to date on new technology and practices. Would recommend them to anyone who needs any type of dental care. Hoping in the future they could open an office closer to my home, but they are more than worth the drive to get excellent service they give.

The hygienist and the doctor were great. They kept things simple and straightforward. However, the office manager needs some tuning. She was dismissive, condescending, and plain rude.
Overall, someone going here should be able have an overall ok experience. Try to steer clear of the office manager if you can. She's truly a downfall for that office.

Edit: I received more poor service upon attempting to follow up with the office to schedule a simple cleaning. They claim my ONLY option is to deal with the office manager. No. I have the option to switch dentists, and I did.

Great dental experience and very informative staff , 100% would recommend

Terrible...Don't even consider Aspen Dental!

I am in need of a dental implant. Implants are quite expensive, and my dentist encouraged me to check around to find the best price. I called a number of dental offices, both locally and in Minneapolis/St Paul and found that there was a significant difference in process and price. All of the offices called gave me a "ballpark" estimate, with the understanding that costs could be more or less based on my specific needs.

I called Aspen Dental in Eau Claire, Wisconsin. They would not give me a "ballpark" estimate over the phone, but said they would if I made an appointment and came in for an "exam". It seemed to me that this was a lot of extra bother, but I did want to check it out, so I went ahead and scheduled the appointment.

Aspen told me that the 1:30 pm appointment was the best choice because it was the first one after lunch and I could count on it being on time. I printed the paperwork and did it at home, and arrived 7 minutes early for my appointment. I was told to have a seat, and they would be with me shortly. At 1:45 pm I asked if I'd be called soon and was told that I'd be "right in." At 2:05 pm I very politely told them that I was about to leave if I didn't get in, and at 2:10 I was called in for x-rays. The technician took the panoramic x-ray and said that more were necessary. I asked "how many more and she said "probably 18-20 more x-rays. I said again that I only wanted an estimate for one implant and was told that all of this was necessary to give me an estimate. I said that 18-20 more x-rays was way more radiation than I wanted and that I was leaving. This time, I was rather unpleasantly told that all of this was necessary. I said, "Well, that may be so, but not for me." As I was headed out of the office, one of the nurse/helper/technicians said that usually an implant costs about $4000, which is in the range of most of the estimates I was getting.

I have no idea why all of this was necessary to get an estimate. I never saw a dentist, but based on the unprofessional way I was treated, I would NEVER consider Aspen Dental under any circumstances.

Very helpful, respectful and determined. Being straightforward with diagnosis and not afraid to recommend what is best for the customer. My teeth were too damaged for them to personally fix but they helped me find a nice place that had the necessary tools to get my dental work started that also offered payment plans.

I will never recommend this place to anyone. My father went in to have his wisdom teeth removed, and was not given the proper pain medication, on the way home, he went into shock from the pain, and kept passing out. When his wife tried to call their emergency number, there was no response even though it was supposedly guaranteed. He was rushed to ER where the drs and nurses were shocked at his lack of pain meds. He had terrible pain for weeks after and has had difficulty speaking because they somehow injured his tongue. When the office was informed of the situation the manager responded very arrogantly and refused to offer any compensation of any sort for the ER visit. My Dad has had to go in multiple times to get bone fragments and spurs removed since, and his tongue is continuing to be injured. All I can say is, I hope that the damage isn’t permanent, and I would advise anyone to be very careful going to this office because obviously they are more concerned with covering their own back, then treating and helping patients.

I have not been to a dentist that was so welcoming The girls were so polite
and they tell you everything that they are doing, They take care of the patient
and you don't feel like a number. They made my appointment seem so easy.
I would recommend them to anyone. Only wish i would of went sooner.
Thank you Aspen Dental Eau Claire

$82 Basic Cleaning turned into $495. Scheduled a routine cleaning for my wife and me. Took x-rays and looked at our teeth but did not actually clean them. Tried to schedule another appointment for the cleaning costing $495. Had to ask what this included: apparently both my wife and I needed 'extra' cleaning, irrigation, fluoride, cancer screening, and an electric toothbrush. After going to the dentist for over 40 years, neither of us has ever heard of needing any of this.

Painful in the Xrays, but the one doing the xray was very considerate in helping as much as he could so didn't hurt to bad.. and Painful in the pocket book. Everyone was very nice and considerate.
Carol Fuller