Aspen Dental

A++!!
Entire staff was knowledgeable and great. They did everything they could to get my mom's treatment done as early as possible and results were perfect. Recommend Aspen Dental to everyone!

My daughter and I both had exquisite experiences at this location. Friendly, professional, reliable, and knowledgeable staff made a 5 year and 40 year old happy! Will recommend and continue to receive service there.

*****EDIT*****

I was so very excited after having moved to a new town and finding a dentist that my daughter and I were both comfortable and happy with UNTIL we received our bill. After discussing treatment plans, I opted to not get fluoride for myself because I was informed I would be charged (No mention of the charge for my daughter). There was a lot of confusion but after being assured insurance would cover the rest of our visit (which it always has) we received care. Fast forward to receiving my first bill, on January 25th of 2023, I called the number on the bill and spoke to a very nice woman (Bry**) who apologized for the confusion and stated she would be happy to take care of this for me as a write off. Great, fabulous, just what I would expect, if it ended there. Today I received ANOTHER bill for the same amount so again I called the number on my bill, after speaking with a gentleman (Bre**) he informed me that the bill was not from them I would need to call the local office. I called the office and was put on hold for an extended period of time, When (M***) returned she informed me that they could try to put in a request but she didn't know and proceeded to "explain" to me why she though maybe there was a charge. I felt like nobody was listening to me and like I didn't matter. My daughter and I will unfortunately NOT be returning to this facility OR Aspen Dental!

*****EDIT EDIT*****
Received call from office (voicemail) apologizing and asking me to disregard the bill (that I already paid) and that C*****a would reach out to me again. Never heard from her again, called on March 6th around 12 and after being on hold for 18 minutes with no answer hung up. Called again March 8th around 1 this time and left a message. Will try to call again tomorrow to finally resolve this issue.

The people are very friendly and really put you at ease. I would do a 5 star except that the commercials say that they offer flexible payment option when what they really do is finance out to a finance company and if you're credit isn't good you don't qualify and therefore you cannot get your dental needs taken care of.

I had gone to another clinic which resulted with minor mistakes in my front teeth, and during my distress I was able to go into Aspen. They gave me a free consultation and x-rays, and confirmed the mistakes of the other clinic. I came back in to have those same teeth worked on, just a bit, and the total bill was $150. Took advantage of a promotional discount. Great service. Friendly, confident staff.

Today was my first dental experience with Aspen in Eau Claire Wisconsin. I called approximately 10 days ago and set up the appointment, I had asked if I needed any additional information and was told I was going to get an email. I got nothing for five days and finally I called prior to my appointment, a very rude receptionist (man) had told me I could find it online. Which was not that easy to find! I downloaded filled out and arrived 15 minutes prior to my 2:30 appointment today. I handed it to the receptionist and explained this was my first time. She ask me to take a seat and someone will be right with me. At 2:45 I went back to the front desk and saw my paperwork that I had handed to the receptionist was lying out in front of her computer, within easy reach of any passerby. I'd ask to use the restroom. I had been waiting over 20 minutes.
A nice young man with braces was my next point of contact. He didn't even ask me what I was in for that particular day! I was asked to remove my jewelry and stepped into the X-ray room. For the next 20 minutes we took x-rays.
I was then lead back to a chair and he asked me some follow-up questions. I had stated to both the receptionist and him that I was only in for a cleaning. No pain! Nothing Hurt!
Finally at 3:15 p.m. I met with my hygienist. She was sweet and very kind and give me positive feedback about my gums and oral health. At 3:30 p.m. I met with dr. Kim, who also stated that I had very good gums and oral health. She invited me back for some fillings.
Hygienist came back after dr. Kim had left, and she said that she could get to me as far as a cleaning would go, but I would have to wait until she was done with the client that just walked in the door!
Why was I there? I was there specifically to get my teeth cleaned. Why should I have to be after someone who just walked in the door! Because I had a meeting after my dentist appointment at 6, located an hour away, I opted to take my cleaning the following day.
After booking my appointment for the following day, I sat down with a receptionist who confused me. I was paying for a cleaning that I didn't receive that day! Even though I was coming back the next day!
Seemed very odd and backwards.
Awarding 2 stars because of lack of communication, attention to detail and personal touch.

Pharmacist here. As a fellow health-care professional, I would not recommend this place for your dental services. I went in initially to get update X-rays and an evaluation on a tooth for a Root Canal/Crown referral, yet during my visit the dentist proceeded to lecture me about my teeth and push Invisiline on me by setting me up with a quote.

After completing my root root canal with my specialist, I returned for a crown. The tooth which had the root canal done; formerly had a crown that had fallen off. When I asked to see if I could just have that crown re-cemented on instead of getting a new crown, they proceeded to tell me "no" because my teeth may have shifted around and the old crown may not fit. Funny thing was, after I showed them that I had brought my old crown with me, they literally cemented it and made me use it as my temporary crown until they could have my new one made and billed to me. This is a fine example of what we call "unnecessary medical procedures" in the world of medicine.

To top this all off, I later got a bill from them stating that my insurance had rejected the claim for the crown because apparently it is a standard of care that crowns should last a minimum of 5 years from the day they are placed. Because of this, my insurance wouldn't cover any part of my crown because it was considered a "replacement" not a new crown. If this is a standard of practice, then why was I not informed of this by my dentist? or the other question would be why did they not try to save me, the patient money if this is something all dentists should know?...When I relayed what had happened to the facility, needles to say it fell on deaf ears. I was given the...well that's the balance that remains on the account speech and pretty much told I'd have to pay.

Needless to say, I'm lucky I had my HSA to cover the cost, but I NEVER want this to happen to anyone else. I deal with patients all the time and I always do my best to make sure the ball doesn't drop on them so they have to eat a huge copay. Besides the gals who checked me in (who were nice), I would say that this practice is not welcoming (dentist didn't even once call me by my name or ask how I was doing that day), not patient centered, and is need of new management.

Aspen Dental is NOT pharmacist recommended.

After 6 months of training dentures, fittings,and lots of appointments, I finally got my final dentures yesterday! I am so happy with them! The Aspen Dental staff is very nice, polite, and well informed. I would recommend this office to anyone needing dental services!!!!

Knowing I have bad teeth and wanting dentures went had the x-rays. They look inside the mouth, was told after the top extraction would be full dentures but have 2 good teeth on the bottom they would not pull the 2 and give me partials, but I want full ,not partials. out of pocket they want over $11,000 to do what they want not what I want done. Plus wanted to change for an $135 electric tooth Bush when $11,000 later should be free still waiting on a call back to see when I can get in to get the work done I want. Just an update stillwater mn will do what I want for $3000 less for basically same thing. What want, not what they think I want

Firstly, I got there ahead of another patient, yet I was the one who had to wait until the other patient was finished with the x-ray. Then they made me wait an additional 15 minutes while they checked with my insurance. Which I understand, but I also told them I had class. I literally was at the dentist for 2 FRACKING hours for a god damn routine x-ray and check up. If it is your first time here, I would only recommend going because they do free x-rays for new patients.

I would stay away from here at all costs.
My first two appointments were pretty routine, and they were fine.
The first one was a general check up, x-rays, gum checks.
The second one, was the removal to my roots from a broken tooth, I had a very nice dentist who made sure it was painless. He is the only reason I give them 1 star.
After that I was supposed to get my teeth cleaned before starting my fillings. Little did I know, I would never get this cleaning, as the hygienist is apperantly NEVER in.
Anyway, I continued on, and went in for my first round of fillings.
I had a man who could care less about my pain, or my anxiety, carelessly drill into my teeth.
My teeth have never been the same since, and when I came in to tell them about it, they threw me to the side saying it “was normal for the first two weeks to have pain.”. It’s now been two months that I’ve had chronic pain in my mouth now.
I also would like to note, that my cleaning appointment had been pushed back another two times, because apperantly the hygienist takes every day off.
Their emergency Line is also a joke, just go to the hospital, as the doctors don’t care.