Aspen Dental

They have a very redundant registration, multiple forms and email registration. While in the waiting room waiting for my appointment, I watching the employees do nothing but talk and horse around with each other when I was already 20 minutes past my appointment time. Then while still waiting, another person walked into the office and was ushered in before me. I was 30 mins past my appointment time. Once I finally got in, they called me by 3 different first names. None of which were mine! When finally done, they usher you to a desk and pitch a multitude of products and unnecessary procedures. It felt like a time-share pitch! To top it off, the woman that checked my teeth said goodbye with yet another wrong name. The place is like a puppy mill dental office.

I really appreciate all they did for me. Even so, what they propose for dental issues is a little outta my reach at this time. They still gave me a direction for.my dental care. Thank you! I will be going in for work sooner than later.

Great 1st visit. Everyone smiled and was very friendly. They seemed to be very knowledgeable too. Very important>>>I felt comfortable. I also like being able to do everything online. Saved a lot of time printing paperwork out before my appointment. Prices seemed very fair and I am very happy so far.

I haven’t been to the dentist in a long time so I decided to look for a new place to go. I work a lot so I had to ask off work for this appointment. Only to find out that I don’t have an appointment made. I told them that someone told me to bring my insurance card and that I’m positive it’s the right date and time, but they did not have anything on file not even my name. I asked them if they could squeeze me in as a walk-in, they told me “no and sorry”. I was disappointed/frustrated not only because I missed work but also that they couldn’t even fit me in. They don’t deserve a one star but 2 because everyone makes mistakes, it’s part of life.

The staff were very nice! Very professional! And I absolutely loved the visit! Only downfall was not having insurance or good enough credit to set up a payment plan to have the procedure I need done, done.

Felt more like a visit to a shady car mechanic then a dentist. In addition, they refused to see my pregnant wife because she refused x rays. No reason they couldn't have done a basic cleaning and then further evaluate in 6 months after pregnancy. It was like going to mechanic for an oil change and mechanic telling you he needs to have option to rebuild transmission or he won't do the oil change.

Giving 2 stars instead of 1 as the people working there were nice enough. The issue is clearly some corporate BS with intent to get as much money out of patient as possible. Felt like they were working on a quota and would be reprimanded if they didn't make enough money off each patient.

Spam the heck out of me with E-mails, 2-3 each day. I have to call an 800 number to talk to someone in order to get them to stop sending me E-mails I never authorized them to send me in the first place.

They told me it was for appointment reminders only and I specifically stated I did not want marketing E-mails.

They tried to sell me all kinds of different products within 15 minutes of me walking in the door. Not once did they ask what I wanted or what I thought.

When I tired to leave without scheduling another appointment, they all but stood in my way to prevent me from walking out and even started to question my judgment and embarrass me for not doing what they wanted.

This place reminds me of a used card dealer.

I do not know where to tell you to go but here is not it.

Stay away.

If you are unemployed or retired, this is the dental office for you. You will have lots of time to wait for service. I waited 90 minutes my first visit, 45 minute wait the second visit. The magazines in the reading room are fairly new, so I gave them one star. I will NOT go back.

Please. Everyone read: Let me start off with there is zero privacy. Everyone could hear my personal information, what the diagnosis was and the receptionist called my insurance infront of everyone. They pushed products that were not necessary.

I was told that I had several cavities and that I either needed two root canals or two teeth pulled. Doctor was cold and I was treated like a number not a person.

The best part was when I was informed that I had something on my tongue and it could be CANCER. So I was basically pushed out the door with that last word that I could have cancer.

So I got two other opinions. No several cavities, no cancer, no need for root canals. So I saved 10k and maxing out my dental insurance.

The only reason they get is one star is because the dental assistant Brittany was great. I will never return.

Normally would have been 5 stars but I just wanted my teeth cleaned this time. No xrays because of money. I said I would do them next time. I was told I had to do them that day. They are required by law to do them once a year. They had to run it by the manager! I felt like I was being sent to the principal's office..... I was in tears with all the mess. I just wanted to leave...my teeth were clean.... didn't want xrays that day. She finally came back with a waiver to sign saying I was refusing treatment!! I felt bullied into getting the xrays. And of course, my teeth were fine. I knew that!!! First time I've had a problem with them. I may give them another chance but gotta get over being mad. Then, when I was in the store after my cleaning, I noticed something in my hair. There was a glob of tooth polish in my hair! UGH!!! People are human.... so am I. But gonna be more assertive next time I go and give them another chance to make it right.