Aspen Dental

Very very good.the dentist was excellent.will definitely be back

As a “new patient” my wife and I arrived at 1045 as told for an eleven and twelve o clock appointment. We didn’t get to the back until twelve and twelve thirty. After 18 xrays, we were both told that we had periodontal disease and needed a deep rinse. The hygienist informed us we both had cavities , when we went to check out, which may be possible but no signs of any problems. The temp doctor didn’t say anything of worth and didn’t even talk to my wife during her visit. When we went to check out, I reviewed the bill which included a 135 dollar toothbrush that neither one of us asked for. They just assumed we would blindly pay for it. I have seen a dentist locally for four straight years and NEVER had received such a diagnosis. The only reason I will return is to get my refund.

I found some of the friendliest, most pleasant people. At the same time, the operation was very professionally smooth, with each person knowing there job and then passing me on to the next person to do their job. I never felt rushed, nor did I have to wait between job segments. It was a most pleasant experience.

Was notified today that they would no longer provide services to me after cancelling "several" times.

They failed to notified me that would happen for cancelling.

They don't care the my job is Patient Observant for VA disable Veterans. And I'm usually on call for the patient with PTSD which means I don't have a set schedule. They don't care that with the COVID-19 issue is going on, and I do my best to make sure I'm well enough to come in for my appoint.

The nurse told me "The Doctor is mad that I cancelled several times and that they could have been making money. So cancelling means they are sitting around for 2 hours not getting paid." Its funny how when they call and offer me to bump my appointment up when someone cancels....funny huh?

I'm sorry money is more important, then giving people the benefit of the doubt.

So if you are rich and have no life, then this place is for you.

My first experience with Aspen Dental as a new patient was not a good one.
when I checked in I was told that I didn't confirm my appointment when they called me. I never got a call from them. The clerk printed out the forms that
I filled out on line, I finished filling them out and signing them and gave them back with my insurance card. After getting the x rays were done I had to wait
about 20 minutes for some one to come see what kind of care I need to have done. I only needed to have a tooth repair in my denture and be scheduled for a cleaning, I was told that the denture repair would only take 30 to 45 minutes. My appointment was at 8:00 am, by now it was 9:30 am and then another clerk came and got me and gave me a price for what it will cost me for a cleaning and denture repair based on what my insurance would cover. which they had it wrong, they entered the wrong information. By the time we got that cleared up they told me I had to pay 60% of cost my insurance would not cover up front, before receiving the care. And still did not repair my denture util 4PM. I was not Happy.

Very nice people but dr didnt tend to what I went there for. She talked about dentures and gum cleaning when I have a big gum ball that's swollen an is very painful. They called me n early because I was in pain and when I left I was still in pain with no meds........ Update 04/23/2021 I called today to ask if I could get a print out . She said Monday I ask if she could email it she said yes I called 2hrs she said u will have the email by Monday.It only take a second to print out a paper and a second to email. I'm still dealing with the same pain in the same spot.

Everyone was very nice. The dentist took his time and answered all my questions.

I was treated as a inconvenience from the time I walked in the door , when I made the appointment I was told since as a new patient I would have no charge for the consultation and X-rays , but to my surprise I was informed I was going to be charged 92.00 just to have 2 X-rays and be see, I was in a great deal of pain when I went , the whole staff lacked basic customer service skills including the dentist as well . I spent an entire 25 mins in that office , they did absolutely nothing except give a prescription, I understood but was offered no plan except I was recommended to get DENTURES , by the way is ridiculous when my teeth can be fixed . I was rushed the entire time , the staff acted as they were to good to see me and understand my concerns and problems . They had no interest in helping me once so ever . I was charged 92.00 for 25 mins to be COMPLETELY DISREGARDED , DISMISSED AND DISRESPECTED!
I would leave less than a star if possible. Beware and do not spend your money here !

A great and efficient staff. The tech is top notch and highly effective, limiting disconfort. They will work with you to select the best options for you. I hate going to the dentist, but they made me feel comfortable from beginning to end, even when they had an instrument shoved all the way into my mouth.

Was nervous going in, but shouldn't have been. Will never be nervous about the dentist again as long as I go there. Aspen Dental is the best.